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Jiriteach

388 posts

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#153620 2-Oct-2014 22:21
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Hi There, 

So I am experiencing a few interesting problems.

I had a few issues initially when I signed up to Snap and I experienced drop outs every time a decent amount of traffic started flowing through my connection. This was easily corrected after a few days when my profile was corrected on Chorus's end.

Since then my connection has been OK'ish but I still experience drop outs every now and then.

I have rung the help desk a number of times and every time the guys have been incredibly helpful apart from the last guy who basically told me that there is nothing that can be done?

I have been running some tests.

This week I have experienced ~ 1 to 2 drop outs a day.
This evening I have had 7 in the space of an hour.

Is this normal?

House is brand new, all of the wiring is brand new - Just 1 cable between the Fritzbox and ONT.

Any ideas? Starting to get a little annoying. The drop outs are as per the Fritzbox log.

Thanks

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RalphFromSnap
776 posts

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Snap Internet

  #1146357 3-Oct-2014 10:19
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Hi Jithen,

Totally agree there is something going wrong here. I've logged a fault for you to see what alarms are showing on the ONT. When I have the results back from that, I will let you know the plan of attack going forward.

^MC




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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