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101 posts

Master Geek


#153815 8-Oct-2014 19:02
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i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.

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  #1150184 8-Oct-2014 19:08
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I thought those   $10 and $15 data packs were only for prepay. 




Regards,

Old3eyes




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  #1150192 8-Oct-2014 19:16
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old3eyes: I thought those   $10 and $15 data packs were only for prepay.

When I landed in Aussie I got a text from 2degrees
want even better value roaming? get a 500mb Aussie Data Roaming Pack to use in 7 Days for just $15. reply Y to get this now. See roam.2dm.co.nz (free) for info

 
 
 
 


Stu

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  #1150193 8-Oct-2014 19:17
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According to the 2Degrees website the packs are available on pay monthly plans also.




Keep calm, and carry on posting.

 

 

 

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  #1150196 8-Oct-2014 19:21
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Yeah.  Had a look at their website and it implies it's for both post and prepay.  It worked on prepay when I was there end of July.  It was very handy..




Regards,

Old3eyes




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Master Geek


  #1150197 8-Oct-2014 19:24
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If I ring them will it be an international toll?
Calling from overseas: +64 22 200 2000


Stu

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  #1150204 8-Oct-2014 19:35
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In theory it's only 10c a minute to call NZ isn't it for Pay monthly plans?




Keep calm, and carry on posting.

 

 

 

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  #1150210 8-Oct-2014 19:51
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wombus: i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.


Have you looked in self-care to see what it says? What do you see if you do *100*1#?




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


 
 
 
 




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Master Geek


  #1150218 8-Oct-2014 20:04
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SaltyNZ:
wombus: i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.


Have you looked in self-care to see what it says? What do you see if you do *100*1#?


I'm being charged data roaming no 2 ways about it balance has jumped again. Yet I have a confirmation text that says
great! you've got 500mb data to use in 7 days.. Etc
I rang 2degrees but says a long wait time so had no choice to hang up. Please help.

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  #1150290 8-Oct-2014 21:34
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wombus:
SaltyNZ:
wombus: i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.


Have you looked in self-care to see what it says? What do you see if you do *100*1#?


I'm being charged data roaming no 2 ways about it balance has jumped again. Yet I have a confirmation text that says
great! you've got 500mb data to use in 7 days.. Etc
I rang 2degrees but says a long wait time so had no choice to hang up. Please help.


Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.




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Master Geek


  #1150311 8-Oct-2014 22:20
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SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details

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  #1150385 9-Oct-2014 07:15
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wombus:
SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details


Yep, you got your pack. You just used it all up. You can buy another - you can buy as many as you want, in fact. Go here for self-care, or dial *100*1# on your mobile for a summary of your current balances. Assuming you have a smartphone you can also download the 2degrees app for iOS or Android. The data usage for the self-care website and the app are free.

Note - I see you tried to dial *100. Note, that it has to be either *100*1# (all in one go) or at least *100# (all in one go). *100 would be a voice call (which won't work). *100# or *100*1# is a special service called USSD which will send you a text response.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.




101 posts

Master Geek


  #1150451 9-Oct-2014 09:21
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SaltyNZ:
wombus:
SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details


Yep, you got your pack. You just used it all up. You can buy another - you can buy as many as you want, in fact. Go here for self-care, or dial *100*1# on your mobile for a summary of your current balances. Assuming you have a smartphone you can also download the 2degrees app for iOS or Android. The data usage for the self-care website and the app are free.

Note - I see you tried to dial *100. Note, that it has to be either *100*1# (all in one go) or at least *100# (all in one go). *100 would be a voice call (which won't work). *100# or *100*1# is a special service called USSD which will send you a text response.


Omg what I've used 500mb in 2 days I really can't see how? A text telling me I've used up that pack would also have been helpful. Can you please confirm I used all 500mb of my pack

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  #1150452 9-Oct-2014 09:24
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wombus:
SaltyNZ:
wombus:
SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details


Yep, you got your pack. You just used it all up. You can buy another - you can buy as many as you want, in fact. Go here for self-care, or dial *100*1# on your mobile for a summary of your current balances. Assuming you have a smartphone you can also download the 2degrees app for iOS or Android. The data usage for the self-care website and the app are free.

Note - I see you tried to dial *100. Note, that it has to be either *100*1# (all in one go) or at least *100# (all in one go). *100 would be a voice call (which won't work). *100# or *100*1# is a special service called USSD which will send you a text response.


Omg what I've used 500mb in 2 days I really can't see how? A text telling me I've used up that pack would also have been helpful. Can you please confirm I used all 500mb of my pack


I absolutely confirm it. One single session used ~460MB of it.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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  #1150455 9-Oct-2014 09:30
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Did you use GPS streaming maps or something?



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Master Geek


  #1150466 9-Oct-2014 09:41
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Yes I used google maps to find my way... Think I'll turn of data roaming for the rest of my holiday.

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