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  Reply # 1162887 27-Oct-2014 12:15
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sbiddle:
Brendan:
deadlyllama: Write them a letter (on paper) setting out the problem and tell them that you will take the case to the disputes tribunal if they do not resolve it.

If they don't resolve it, take the case to the disputes tribunal. But you're unlikely to get this far.

If I was a Snap customer and they sold me an expensive router, then upgraded its firmware so that a feature I needed vanished, I'd be spitting tacks too.


Thanks, i might just have to do that.

Yes, it is in fact a feature I used regularly - as in daily. I have a set of useful utilities, install files, drivers etc on it that I use for repairing computers for clients in another room. I use it via wifi, so high performance NAS wouldn't make a difference.



My understanding is FTP and HTTP access to the USB drive are still available, it's only SMB access that has been removed. Have you tried either of these as a solution?


Yes.

The HTTP interface is annoying, and I found it laggy, and awkward to add files. It also requires the browser to access it, and often this is the very thing that is faulty and virus infested. I prefer to not use IE on default installs, as it is an exploit magnet. One of the files I like to get from the NAS is that stand alone Chrome installer, along with avast (for those who don't have a virus killer), etc. Malwarebytes, various other apps. Sometimes I have to do file recovery from an off-line PE disk etc, and having access to SMB is simply easier.

FTP works, but requires and FTP client. I could use any number of these, but I try to avoid installing extra software that I then have to uninstall; lots of them leave files and registry entries behind. I don't like that. I might as well use a usb stick.

A simple drag and drop SMB is what I paid for. I did not expect masses of performance, fancy allocation interfaces or even user accounts. I like to have the files centralized, and easily updated and accessed from several locations at once. I like to be able to download drivers or apps from one (working) machine, and SMB them from the other. I like to be able to back up small amounts of files from the machine to the SMB share, for later restoring (collections of book marks, handfuls of pictures, etc).

Nothing heavy. Be surprised if any of it totaled 500MB. If it does, I use a external HD.

Since the machines typically need to access the internet for updates from MS anyway, they net LAN access anyway. So why not simplyfy the whole process and use SMB for the odd little file too?

Most of the use however is for streaming music and mp4 files, and backing up my growing collection of pictures from my smartphones. I like to hack smartphones as a hobby, so there are a number of rom files, nandroid backups, etc as well.

My ultimate goal is to scrape together enough spare parts to build a readyNAS machine. Perhaps a media server too, on a hypervisor virtual machine. But that'll have to wait a a while until I have the money.


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  Reply # 1162895 27-Oct-2014 12:37
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Brendan:
sbiddle:
Brendan:
deadlyllama: Write them a letter (on paper) setting out the problem and tell them that you will take the case to the disputes tribunal if they do not resolve it.

If they don't resolve it, take the case to the disputes tribunal. But you're unlikely to get this far.

If I was a Snap customer and they sold me an expensive router, then upgraded its firmware so that a feature I needed vanished, I'd be spitting tacks too.


Thanks, i might just have to do that.

Yes, it is in fact a feature I used regularly - as in daily. I have a set of useful utilities, install files, drivers etc on it that I use for repairing computers for clients in another room. I use it via wifi, so high performance NAS wouldn't make a difference.



My understanding is FTP and HTTP access to the USB drive are still available, it's only SMB access that has been removed. Have you tried either of these as a solution?


Yes.

The HTTP interface is annoying, and I found it laggy, and awkward to add files. It also requires the browser to access it, and often this is the very thing that is faulty and virus infested. I prefer to not use IE on default installs, as it is an exploit magnet. One of the files I like to get from the NAS is that stand alone Chrome installer, along with avast (for those who don't have a virus killer), etc. Malwarebytes, various other apps. Sometimes I have to do file recovery from an off-line PE disk etc, and having access to SMB is simply easier.

FTP works, but requires and FTP client. I could use any number of these, but I try to avoid installing extra software that I then have to uninstall; lots of them leave files and registry entries behind. I don't like that. I might as well use a usb stick.

A simple drag and drop SMB is what I paid for. I did not expect masses of performance, fancy allocation interfaces or even user accounts. I like to have the files centralized, and easily updated and accessed from several locations at once. I like to be able to download drivers or apps from one (working) machine, and SMB them from the other. I like to be able to back up small amounts of files from the machine to the SMB share, for later restoring (collections of book marks, handfuls of pictures, etc).

Nothing heavy. Be surprised if any of it totaled 500MB. If it does, I use a external HD.

Since the machines typically need to access the internet for updates from MS anyway, they net LAN access anyway. So why not simplyfy the whole process and use SMB for the odd little file too?

Most of the use however is for streaming music and mp4 files, and backing up my growing collection of pictures from my smartphones. I like to hack smartphones as a hobby, so there are a number of rom files, nandroid backups, etc as well.

My ultimate goal is to scrape together enough spare parts to build a readyNAS machine. Perhaps a media server too, on a hypervisor virtual machine. But that'll have to wait a a while until I have the money.



so it does work, it simply doesnt do SMB like you want it to do...






#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1162964 27-Oct-2014 14:07
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FTP works, but requires and FTP client. I could use any number of these, but I try to avoid installing extra software that I then have to uninstall; lots of them leave files and registry entries behind. I don't like that. I might as well use a usb stick.

A simple drag and drop SMB is what I paid for. I did not expect masses of performance, fancy allocation interfaces or even user accounts. I like to have the files centralized, and easily updated and accessed from several locations at once. I like to be able to download drivers or apps from one (working) machine, and SMB them from the other. I like to be able to back up small amounts of files from the machine to the SMB share, for later restoring (collections of book marks, handfuls of pictures, etc).

Nothing heavy. Be surprised if any of it totaled 500MB. If it does, I use a external HD.

Since the machines typically need to access the internet for updates from MS anyway, they net LAN access anyway. So why not simplyfy the whole process and use SMB for the odd little file too?



Why does SMB not work on your 7390? I have FRITZ!OS 06.06 on mine.
Home Network | Storage (NAS) | Tick the box to enable it.
... providing you have the correct working group defined, SMB works fine.

As for over heating, it's hot buts works fine without any issues. If you are having trouble, mounting it vertically (obviouslly away from any heat source) usually helps since the airflow in rooms is often bottom to top and thus you get better air over it.



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  Reply # 1162965 27-Oct-2014 14:08
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steve98:
Brendan:
sbiddle: 
When did you purchase it though? The SMB feature was removed earlier in the year when AVM removed it and made it pretty clear it was unlikely to return as the 7390 didn't have enough system resources to support it. I don't think you can compare this with faulty code - there is nothing faulty about it. AVM quite simply decided to remove a feature to add another.

Software is a new addition to the CGA that never existed because it opens up a massive can of worms. I'm really surprised that it was included.


About 3 months ago. I could not test it then as the Fiber connection was only just installed by Chorus (long waiting list around here...).



I was with you all the way until I read this. SMB was removed as a feature back in February. You'll find confirmation of that in these Facebook posts: https://www.facebook.com/fritzboxinternational/posts/598573693552385?comment_id=645708838838870&offset=0&total_comments=5

Unless you can find an example of where the 7390 was being advertised as having SMB support for the NAS component after that, you're probably stuck.


At the time of purchase, they did have SMB listed. AVM have updated their web site since.

By the way, although SMB sharing was disabled you can still access the NAS via FTP or via the web browser GUI, have you tried using either of those? The web browser sucks a bit but FTP makes it pretty usable, although like others have said... it's slow as (and always was). Not even fast enough to stream a video file.


Explained in another post.



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  Reply # 1162968 27-Oct-2014 14:14
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hio77:
so it does work,


No, it overheats and fails sometimes.

it simply doesnt do SMB like you want it to do...


It doesn't do SMB like it was sold to do.


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  Reply # 1162969 27-Oct-2014 14:16
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Brendan:
hio77:
so it does work,


No, it overheats and fails sometimes.

it simply doesnt do SMB like you want it to do...


It doesn't do SMB like it was sold to do.



i have used a fritz for almost 2 years now. including it living on carpet for while...


they dont overheat... are you sticking yours in the oven?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1162971 27-Oct-2014 14:18
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Brendan:
At the time of purchase, they did have SMB listed. AVM have updated their web site since.



Did Snap list SMB support or AVM? This is very critical if you're going to file a claim against Snap.






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  Reply # 1162972 27-Oct-2014 14:19
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aumouth: 
Why does SMB not work on your 7390? I have FRITZ!OS 06.06 on mine.
Home Network | Storage (NAS) | Tick the box to enable it.
... providing you have the correct working group defined, SMB works fine.


I think you are mistaken. SMB was removed. I have 6.06 as well.

As for over heating, it's hot buts works fine without any issues. If you are having trouble, mounting it vertically (obviouslly away from any heat source) usually helps since the airflow in rooms is often bottom to top and thus you get better air over it.


it's sitting on a desk with several inches of air space around it in all directions.


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  Reply # 1162976 27-Oct-2014 14:23
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I think you are mistaken. SMB was removed. I have 6.06 as well.


Here's the firmware you need for SMB, http://en.avm.de/nc/service/fritzbox/fritzbox-7390/knowledge-base/publication/show/1447_Since-FRITZ-OS-update-SMB-access-cannot-be-used/

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  Reply # 1162978 27-Oct-2014 14:25
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it's sitting on a desk with several inches of air space around it in all directions.


Space is quite irrelevant, it's about air movement and the temperature of the movement across it.As for all heat emitting electronic devices.



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  Reply # 1162980 27-Oct-2014 14:28
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sbiddle:
Brendan:
At the time of purchase, they did have SMB listed. AVM have updated their web site since.



Did Snap list SMB support or AVM? This is very critical if you're going to file a claim against Snap.


AVM, from memory. Although I think Snap may have had it on their web site also, I cannot gaurantee that.

I realize in some minds that means I have no case, but I am not so sure. They made no mentions of disabled features on snap's web site, and there was no indication it was different than the one on AVM's web site.

I think there may be precedent for that line of reasoning in the case law.

Whether I can be bothered going through all that or not I will have to decide. I was hoping, as i said in the OP, that someone at Snap with authority would simply replace my intermittently faulty device with the new unit.


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  Reply # 1162983 27-Oct-2014 14:33
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aumouth:

I think you are mistaken. SMB was removed. I have 6.06 as well.


Here's the firmware you need for SMB, http://en.avm.de/nc/service/fritzbox/fritzbox-7390/knowledge-base/publication/show/1447_Since-FRITZ-OS-update-SMB-access-cannot-be-used/


Ild recommend Against this.

especially if your on a higher speed plan. Snap have their own custom firmware designed to fix a few flaws with the way it works with UFB in NZ. 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  Reply # 1162986 27-Oct-2014 14:39
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aumouth:

I think you are mistaken. SMB was removed. I have 6.06 as well.


Here's the firmware you need for SMB, http://en.avm.de/nc/service/fritzbox/fritzbox-7390/knowledge-base/publication/show/1447_Since-FRITZ-OS-update-SMB-access-cannot-be-used/



Interesting, thanks!

I'll have to see if the 'contains security updates' bit means it also fixes the toll call exploit...

Other than that, looks good. But I still may have the overheating problem.

Opps, looks like someone said it's not right for NZ....





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  Reply # 1162988 27-Oct-2014 14:41
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hio77:
aumouth:

I think you are mistaken. SMB was removed. I have 6.06 as well.


Here's the firmware you need for SMB, http://en.avm.de/nc/service/fritzbox/fritzbox-7390/knowledge-base/publication/show/1447_Since-FRITZ-OS-update-SMB-access-cannot-be-used/


Ild recommend Against this.

especially if your on a higher speed plan. Snap have their own custom firmware designed to fix a few flaws with the way it works with UFB in NZ. 


Any details on that?


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  Reply # 1162989 27-Oct-2014 14:48
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Brendan:
hio77:
aumouth:

I think you are mistaken. SMB was removed. I have 6.06 as well.


Here's the firmware you need for SMB, http://en.avm.de/nc/service/fritzbox/fritzbox-7390/knowledge-base/publication/show/1447_Since-FRITZ-OS-update-SMB-access-cannot-be-used/


Ild recommend Against this.

especially if your on a higher speed plan. Snap have their own custom firmware designed to fix a few flaws with the way it works with UFB in NZ. 


Any details on that?



details, as in in a official stance? there is a thread around here where ralph clearly states this.

i have personally seen the progression of the firmware updates and can say without question, absolutely you want snaps one rather than the stock which will support SMB... 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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