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597 posts

Ultimate Geek
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Topic # 154419 27-Oct-2014 17:29
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Hi all,

Been getting some pretty high pings so I would like the GZ communities' opinion on these stats

Tracing route to snap.net.nz [202.37.100.24] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms fritz.box [192.168.2.1]
2 63 ms 62 ms 64 ms 105.37.69.111.static.snap.net.nz [111.69.37.105]
3 63 ms 82 ms 66 ms 106.37.69.111.static.snap.net.nz [111.69.37.106]
4 * * * Request timed out.
5 66 ms 64 ms 67 ms cookiemonster.snap.net.nz [202.37.100.24]

Trace complete.


Tracing route to trademe.co.nz [202.162.72.2] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms fritz.box [192.168.2.1]
2 60 ms 58 ms 56 ms 111.69.37.105
3 65 ms 65 ms 64 ms 111.69.37.106
4 56 ms 57 ms 61 ms peer-fx.wlg.snap.net.nz [131.203.243.50]
5 66 ms 69 ms 68 ms TenGigabitEthernet0-2-0-904.wnmur-rt1.fx.net.nz [131.203.243.49]
6 63 ms 61 ms 62 ms trademe-wnmur.fx.net.nz [131.203.246.138]
7 67 ms 66 ms 66 ms 202.21.128.135
8 63 ms 63 ms 63 ms www.trademe.co.nz [202.162.72.2]

Trace complete.


Pinging 111.69.37.105 with 1440 bytes of data:
Reply from 111.69.37.105: bytes=1440 time=79ms TTL=63
Route: 192.168.2.1 ->
   111.69.37.105 ->
   192.168.2.1
Reply from 111.69.37.105: bytes=1440 time=90ms TTL=63
Route: 111.69.37.105
Reply from 111.69.37.105: bytes=1440 time=61ms TTL=63
Route: 111.69.37.105
Reply from 111.69.37.105: bytes=1440 time=62ms TTL=63
Route: 111.69.37.105

Ping statistics for 111.69.37.105:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds: Minimum = 61ms, Maximum = 90ms, Average = 73ms


Here is my stats for the DSL synchronization, there are currently no errors on the line and none in the past 24 hours.

                                            Receive Direction Send Direction
Max. DSLAM throughput kbit/s 71680                 10360
Min. DSLAM throughput kbit/s  360                     360
Attainable data rate kbit/s       33096                 14378
Current throughput kbit/s        32984                 10360

Seamless rate adaptation        off                      off        
Latency                                 8 ms                   2 ms
Impulse Noise Protection        1                         1
G.inp                                    off                       off        
Signal-to-noise ratio dB          12                       15

Bitswap                                 on                       on
Line attenuation dB                11                       102        
Profile                                   8b    
G.Vector                               off                       off        
Carrier record                       A43                      A43




Regards
Stefan Andres Charsley

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  Reply # 1163083 27-Oct-2014 17:30
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The ping for anything other than the end node is irrelevant. Intermediate routers likely prioritise real useful traffic over ICMP (ping) type traffic.




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597 posts

Ultimate Geek
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  Reply # 1163087 27-Oct-2014 17:40
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timmmay: The ping for anything other than the end node is irrelevant. Intermediate routers likely prioritise real useful traffic over ICMP (ping) type traffic.


Maybe. Though that is where my high ping is, all the other hops look to be just fine in terms of latency.

This is really off-putting as I am experiencing high latency in games even when playing on AUS/NZ servers.

My ping usually sits around 60 - 80 to AUS servers but now keeps shooting up to ~120.

The only thing that changed inside my network is that I went from wireless to wired (I checked and the high ping is present in both wired and wireless).




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Stefan Andres Charsley

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  Reply # 1163091 27-Oct-2014 18:00
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What did Snap tech support say when you called them?

Just to make you jealous here's my Snap UFB ping

1 <1 ms <1 ms <1 ms fritz.box [192.168.1.5]
2 6 ms 6 ms 7 ms 64.37.69.111.static.snap.net.nz [111.69.37.64]
3 5 ms 3 ms 3 ms 80.53.69.111.static.snap.net.nz [111.69.53.80]
4 10 ms 7 ms 7 ms 30.100.37.202.static.snap.net.nz [202.37.100.30]
5 10 ms 7 ms 7 ms cookiemonster.snap.net.nz [202.37.100.24]


1 <1 ms <1 ms <1 ms fritz.box [192.168.1.5]
2 4 ms 3 ms 3 ms 64.37.69.111.static.snap.net.nz [111.69.37.64]
3 5 ms 3 ms 3 ms 80.53.69.111.static.snap.net.nz [111.69.53.80]
4 22 ms 11 ms 11 ms 137.33.69.111.static.snap.net.nz [111.69.33.137]
5 15 ms 14 ms 15 ms 138.33.69.111.static.snap.net.nz [111.69.33.138]
6 14 ms 11 ms 15 ms 203.57.145.135
7 13 ms 14 ms 11 ms www.trademe.co.nz [202.162.73.2]




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597 posts

Ultimate Geek
+1 received by user: 132


  Reply # 1163103 27-Oct-2014 18:07
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timmmay: What did Snap tech support say when you called them?

Just to make you jealous here's my Snap UFB ping

1 <1 ms <1 ms <1 ms fritz.box [192.168.1.5]
2 6 ms 6 ms 7 ms 64.37.69.111.static.snap.net.nz [111.69.37.64]
3 5 ms 3 ms 3 ms 80.53.69.111.static.snap.net.nz [111.69.53.80]
4 10 ms 7 ms 7 ms 30.100.37.202.static.snap.net.nz [202.37.100.30]
5 10 ms 7 ms 7 ms cookiemonster.snap.net.nz [202.37.100.24]


1 <1 ms <1 ms <1 ms fritz.box [192.168.1.5]
2 4 ms 3 ms 3 ms 64.37.69.111.static.snap.net.nz [111.69.37.64]
3 5 ms 3 ms 3 ms 80.53.69.111.static.snap.net.nz [111.69.53.80]
4 22 ms 11 ms 11 ms 137.33.69.111.static.snap.net.nz [111.69.33.137]
5 15 ms 14 ms 15 ms 138.33.69.111.static.snap.net.nz [111.69.33.138]
6 14 ms 11 ms 15 ms 203.57.145.135
7 13 ms 14 ms 11 ms www.trademe.co.nz [202.162.73.2]


Haven't contacted snap support yet.

Can you try pinging the first hop from my trace routes?




Regards
Stefan Andres Charsley

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  Reply # 1163105 27-Oct-2014 18:15
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Your first hops are both around 5ms for me. Seems to me there's some kind of latency caused by the physical connection.




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  Reply # 1163111 27-Oct-2014 18:35
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something seems a little off..


have you checked what POP your modem is connecting to?




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597 posts

Ultimate Geek
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  Reply # 1163115 27-Oct-2014 18:41
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hio77: something seems a little off..


have you checked what POP your modem is connecting to?


The PoP is SNAP-68.




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Stefan Andres Charsley

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  Reply # 1163138 27-Oct-2014 19:16
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charsleysa:
hio77: something seems a little off..


have you checked what POP your modem is connecting to?


The PoP is SNAP-68.


hm. dont recall off the top of my head where 68 is based...




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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Ultimate Geek
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  Reply # 1163159 27-Oct-2014 20:32
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I'm on spark and I'm seeing exactly the same thing. All first hops (and therefore subsequent hops) are 50-60ms higher than usual.

Edit: I'm VDSL in New Plymouth, 59/10 linesync DLM1.




Speedtest



597 posts

Ultimate Geek
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  Reply # 1163165 27-Oct-2014 20:41
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Amosnz: I'm on spark and I'm seeing exactly the same thing. All first hops (and therefore subsequent hops) are 50-60ms higher than usual.

Edit: I'm VDSL in New Plymouth, 59/10 linesync DLM1.


I'm in Palmerston North, could be a central North Island thing.




Regards
Stefan Andres Charsley

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Ultimate Geek
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  Reply # 1163302 28-Oct-2014 09:02
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And this morning all is back to normal again.




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