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asjl

7 posts

Wannabe Geek


#154681 4-Nov-2014 12:08
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I've just come back from the UK where I've been using a great pay as you go provider called giffgaff. They have no phone support and as far as I'm concerned that's great for geeks as they thought hard about how they do things over the net. For example their method for turning off/on voicemail is very straightforward:


i.e.

 

Switching your voicemail on/off

 

 

 Back to top

 

 

 

Your voicemail is automatically 'switched on' when you join giffgaff.

To change your voicemail settings, you need to use a few 'USSD codes'/ Shortcodes, which are short codes / numbers that you simply dial on your mobile and hit the SEND key (they don't cost anything to use).

 

    • Switch on: Short code is '1616' - Alternatively dial *004# then press the SEND key 
    • Switch off: Short code is '1626' - Alternatively dial #004# then press the SEND key
 

 

If you're not certain of the status, dial *#004# then press the SEND key to check

 

 

 

Switching voicemail off disables it - which means it changes the way the network deals with call diverts. When you switch voicemail off, it stops all calls going to your voicemail - this covers all call situations which are normally diverted to voicemail (i.e. when you don't answer a call, when you have your phone switched off, and when you're are on another call).

 

-------

Does 2degrees have a similar option and if so where do they publish details of this and other useful codes?

Thanks
andy

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2degreesCare
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2degrees

  #1168401 4-Nov-2014 12:46
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Hi there

We don't have USSD codes to control Voicemail and no plans at this stage to implement it. You can turn it off by calling 202, option 3, option 8.  However the incoming caller will be charged for the connection who will hear a message saying it's turned off. 

Here's more info on our Voicemail options - 2degrees Voicemail 

 

 

 

We can arrange to have the service removed so the caller will not connect. You would need to call our Care team on 0800 022022 or 200 from your 2degrees mobile.  

Here's a list of useful USSD codes customers can use to check balances, turn on Spend Control etc - The *100# menu 

Another one is *#06# which will show you your phone's IMEI number. 

Cheers
^POB


asjl

7 posts

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  #1168407 4-Nov-2014 12:50
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So is there a comprehensive list of those codes? Both the 100# and the 202 type.

This could usefully reduce the number of calls to the help desk especially for "grown ups" who read geekzone.


 
 
 
 


2degreesCare
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  #1168448 4-Nov-2014 13:41
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asjl: So is there a comprehensive list of those codes? Both the 100# and the 202 type.

This could usefully reduce the number of calls to the help desk especially for "grown ups" who read geekzone.



The *100# link is the only published file showing our USSD codes but will look into any others that may be useful and add it to the page.  

Customers use short codes to buy or stop Value Packs and turning off/on account notifications (233), add a Aussie Data pack (288) or claim a reward (299). 

^POB




Publius
275 posts

Ultimate Geek


  #1181513 23-Nov-2014 10:15
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You can turn it off by calling 202, option 3, option 8.  However the incoming caller will be charged for the connection who will hear a message saying it's turned off.


This is a shocking money grap by 2degrees. It is completely possible (technically) for them to still play the message without the calling party having to pay (either still play the message or just time out the call).

This coupled with the other Voicemail use-it-or-lose it crap makes me seriously contemplate moving back to Vodafone after being with 2Degrees since their launch.

iamthefirst
24 posts

Geek


  #1182289 24-Nov-2014 17:46
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If you are willing to do some easy but tedious work then you can try this.

If you go to your usual call forwarding menu (different from phones to phones, but for Android it's usually dialer-settings-call forwarding OR dialer-settings-additional settings-call forwarding)

There are 4 different situations, 1. Always forward, 2. Forward when busy, 3. Forward when unanswered, 4. Forward when unreacheable.

Except for 1., you are not allowed to disable the forwarding option. If you try, you will get a message saying that the carrier disabled that functionality.

At this stage, you can either call 2degrees on 200 to disable it completely or

you can just type +6480069277
Or any number that is not complete. The example I have given is the Apple support line short of the last digit 5 (it's supposed to be +64 800 692775)

Because the number is in incomplete format, call forwards will not happen.

Enter whatever number of your choice minus the last digit into all 2., 3., 4. then all call forwards will not happen.

The calling party will see no sound after designated period (be it 5, 10, 15, 20, 25, 30 seconds for unanswered calls) and they won't be charged.

This solution should work across all carriers, not just 2degrees.

For some reason they do not accept 0800 number, then try some random number such as +64 21 0374 223 (without any space).

That number should have been something line +64 21 0374 223n when n = 0,1,2.....9 but I deliberately omitted the last digit so it won't connect.

Unless 2degrees implement sophisticated method to prevent this circumvention, this should work fine.

Because the call is never going to be connected, you won't be charged for call forwarding and the calling party won't be charged either.


2degreesCare
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  #1183224 26-Nov-2014 11:41
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Publius:
You can turn it off by calling 202, option 3, option 8.  However the incoming caller will be charged for the connection who will hear a message saying it's turned off.


This is a shocking money grap by 2degrees. It is completely possible (technically) for them to still play the message without the calling party having to pay (either still play the message or just time out the call).

This coupled with the other Voicemail use-it-or-lose it crap makes me seriously contemplate moving back to Vodafone after being with 2Degrees since their launch.


Customers have the option of turning it off or contacting us on 200 or 0800 022022 and having the service removed completely.

Charges depend on the caller's plan of course and with our plans we give generous amounts of Carryover minutes so for most customers there shouldn't be any extra cost incurred.  



asjl

7 posts

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  #1185795 30-Nov-2014 15:52
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All these responses about calling 2Degrees on 200 or 0800 022022 and getting the service turned off miss the point. It should be easy to simply send a Short Code as I gave in my initial example to turn it on or off. I don't want the "Customer Service" of hanging on the phone for however long it takes to get this simple job done in either direction.

Phone companies like voicemail - they get to terminate the incoming call and that's a revenue plus for them. They then get to charge customers again to listen to the voicemail - another revenue plus. In general, asking to have it turned off is something they probably would prefer you not to do and ringing them up to do it is harder than sending the short code so that's a deterrent and so I reckon it's a "Customer Hindrance".




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