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RalphFromSnap
776 posts

Ultimate Geek

Trusted
Snap Internet

  #1173662 12-Nov-2014 16:07
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Hi ada101

Thanks for your support - we do really appreciate it!

SoberJoker - sorry I'm not sure I follow you? We're allowing our existing customers (even if still in contract) to take the new deal, as long as they commit to a new term - that seems pretty reasonable to me? And as a few others have stated, its not always about the last few dollars of difference, we think our 24/7 local support and fantastic quality network (look at all the speedtest posts lately getting linespeeds to Sydney!) is worth a small premium over some of the other "low cost" brands available out there.

Cheers
Ralph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



SoberJoker
45 posts

Geek


  #1175549 14-Nov-2014 07:08
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Yeah your service is pretty good but been told that i need to sign up for another 24 months just to get a deal dosnt really make me feel appreciated after already been in a contract with you guys for almost 2 years. Nearly nobody wants to been in a contract with a internet company idk 24 months seems to long maybe 12months id think about it. theres all ways gonna be flavor of the month companys in a way but yea idk. Im not putting down your company i just come off like that cause i dont put much effort into posting i only do it when im pissed.

 
 
 
 


iistudio
79 posts

Master Geek


  #1175975 14-Nov-2014 16:55
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I am an existing Snap customer and wanted to switch to unlimited 100/20 plan
told Snap the transition end of Oct and Customers Rep replied said its going to take a few days to update my router
with some settings, done around 2nd Nov
now apparently I still waiting............. Does it really taking that long to switch over?

sigh.....

Aredwood
3885 posts

Uber Geek


  #1176116 14-Nov-2014 21:24

iistudio: I am an existing Snap customer and wanted to switch to unlimited 100/20 plan
told Snap the transition end of Oct and Customers Rep replied said its going to take a few days to update my router
with some settings, done around 2nd Nov
now apparently I still waiting............. Does it really taking that long to switch over?

sigh.....


Check your username is set correctly. Mine was set to "username" It should have been set to username@snap.net.nz Because of that my plan change from 100/50 to 200/200 didn't go very well. I ended up with 100down/200up. A quick call to tech support sorted it out. They could tell I had the wrong username from their end. And they said that settings changes don't often work properly when the username is wrong. And yes my plan change took about 4 days.





iistudio
79 posts

Master Geek


  #1177012 16-Nov-2014 20:52
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Aredwood:

Check your username is set correctly. Mine was set to "username" It should have been set to username@snap.net.nz Because of that my plan change from 100/50 to 200/200 didn't go very well. I ended up with 100down/200up. A quick call to tech support sorted it out. They could tell I had the wrong username from their end. And they said that settings changes don't often work properly when the username is wrong. And yes my plan change took about 4 days.


Thanks Aredwood, I sent Snap my customer number not my "username"...... Now If I log in to my acct I can see that my new unlimited plan seems to be starting from 2nd Dec
as price changed on the invoice.... and my current plan still old plan.

So I guess its really going to take more than 1 month now to swich over.

cheers

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