I have been a 2degrees account customer for a long time now and I reside in the leamington area of Cambridge. I have found 2degrees great to deal with and think they are great. Unforntately since living in leamington me and my partner and even friends have great difficulty in getting reception even with Vodafone also, so spark is the only provider that gets good reception. Leamington is not out in the country it is a good sized town area.
At my home I have wifi so Internet is not the issue while at home however I miss most phone calls and get a txt about 5 minutes later saying I've missed a call, this can be frustrating especially if it's important, if I do manage to make a call or receive one its just far to hard to communicate. I have a friend who lives a few blocks away and I get no reception whatsoever not even one bar I have another friend further down and I can get 2 bars usually, but cannot use Internet and send iMessages etc. on the Cambridge side of town their is a 2degrees tower and I work on this side of town and get full reception and it's absolutely great no fault at all.
I have had a iPhone 4s and 5s and have had the same issues, friends have other phones and still experience the problem, I have spoken to 2degrees not long ago and they were very helpful and guided me through trying different settings on my phone however none helped. They couldn't tell me if them or Vodafone were planning on putting in a new tower in the near future unfornately.
I have got to the point were I can't stand it much longer so I'm going to contact 2degrees once more and see if they can help, if they can't unfornately I will have to go to spark which I don't want to do but the problem is I have about 8 months left on my contract I think I am on a $49 plan and will get charged a early termination fee. My question is because I am not getting a full satisfaction and can't hardly use my service whilst I am at home am I entitled to get the termination fee waived? I have heard of Vodafone doing this for a customer.
I rely on my phone a lot like most people these days and expect that I should be able to get contacted at anytime especially from work and if we have a call out at night etc.
Some help/guidance/tips would be a great help.