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7 posts

Wannabe Geek
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Topic # 160261 30-Dec-2014 14:17
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So this morning I faced an PPPoE timeout error, I experienced this for about an hour before the internet went back up. In the fritzbox it says "Internet connection cleared" then "Timeout during PPP negotiation".

This has happened in the past before, does anyone know what causes this?

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263 posts

Ultimate Geek
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  Reply # 1206163 30-Dec-2014 18:06
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Had the same problem this morning as well.  Not sure what's happened to Snap but reliability of its network has gone to pieces.  Ever since I was switched to the 200/200 UFB plan my international connection speed has fallen into the gutter and no-one at Snap seems to want to help.

154 posts

Master Geek
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  Reply # 1206212 30-Dec-2014 19:54
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was it just after 6am? I had WAN PPPoE down @ 0608 hours and backup again @ 0629 hours.

Dec 30 06:29:50 apinger: alarm canceled (config reload): WAN_DHCP6(xx80::xx0:xxxx:xxxx:8612%pppoe0) *** down ***
Dec 30 06:29:50 apinger: alarm canceled (config reload): WAN_PPPOE(111.69.xxx.xxx) *** down ***
Dec 30 06:29:50 apinger: SIGHUP received, reloading configuration.
Dec 30 06:08:24 apinger: ALARM: WAN_DHCP6(xx80::xx0:xxxx:xxxx:8612%pppoe0) *** down ***
Dec 30 06:08:24 apinger: ALARM: WAN_PPPOE(111.69.xxx.xxx) *** down ***



7 posts

Wannabe Geek
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  Reply # 1206220 30-Dec-2014 20:14
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Interesting, so I wasn't the only one experiencing this. Yes, my downtime was between 6.08 to 6.29

Hopefully Snap is aware of this issue and will get it sorted soon.

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Geek
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  Reply # 1206221 30-Dec-2014 20:22
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Same thing for me this morning. Also not the first time this has happened recently (had the Snap UFB for over a year now but last few months the stability has been worse).

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Ultimate Geek
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Snap Internet

  Reply # 1206226 30-Dec-2014 20:51
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Hi All,

We saw an issue with Enable connections from 06:08 and was resolved by Enable at 06:29 30/12/2014 - services should have fully restored once Enable resolved the issue.

Enable have also just notified us that they plan to perform maintenance tomorrow between 1:00 and 2:00 31/12/2014 to further follow-up on the issues this morning, this might affect multiple ISP's - we will have more info on our Network Status page shortly.

Sorry for the inconvenience caused here.

Thanks,
TheRalph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



Baby Get Shaky!
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Uber Geek
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  Reply # 1206701 1-Jan-2015 01:54
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Issues again this morning on Enable. PPPoE timeouts since 0129, kinda put's a dampner on streaming entertainment. Still down.

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  Reply # 1206703 1-Jan-2015 02:14
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kingjj: Issues again this morning on Enable. PPPoE timeouts since 0129, kinda put's a dampner on streaming entertainment. Still down.


They did say there was going to be maintenance done on the network above - lets just assume they got the date a little wrong.




Baby Get Shaky!
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  Reply # 1206705 1-Jan-2015 02:23
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michaelmurfy:
kingjj: Issues again this morning on Enable. PPPoE timeouts since 0129, kinda put's a dampner on streaming entertainment. Still down.


They did say there was going to be maintenance done on the network above - lets just assume they got the date a little wrong.


Assuming the date was wrong we're still down as at 0223. Have gone old fashioned with the radio for now.

Edit: As at 0226 noted status update titled 'Upper South Island' with the linked update saying issues in the Upper North Island...



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Wannabe Geek
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  Reply # 1206820 1-Jan-2015 12:39
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RalphFromSnap: Hi All,

We saw an issue with Enable connections from 06:08 and was resolved by Enable at 06:29 30/12/2014 - services should have fully restored once Enable resolved the issue.

Enable have also just notified us that they plan to perform maintenance tomorrow between 1:00 and 2:00 31/12/2014 to further follow-up on the issues this morning, this might affect multiple ISP's - we will have more info on our Network Status page shortly.

Sorry for the inconvenience caused here.

Thanks,
TheRalph


Thanks for informing us about the situation, however it was also down again last night. Getting a bit annoyed that this keeps happening.

196 posts

Master Geek
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  Reply # 1206872 1-Jan-2015 15:44
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Hi

I had a fault on my line (attenuation up to 28, speed gone from 27/10 to 3/4) which the nice Chorus man fixed this morning - now I can't connect to the PPPoE server. I'm wondering if it might be the same issue. Did you get a resolution, aside from the "global" we are back up now from Snap?

Snap want me to try a new modem - Chorus can see my MAC address, but I can't authenticate either via my mac, or using the Vigor 130 as the PPPoE client.

'twas working, all be it slowly, last night :(

The error I'm getting from the Vigor is "Message [ PPPoE : No response from server side. ]". Sync is fine - back to normal speeds.

Ta

N




Nic Wise - Waiheke Island, New Zealand - www.fastchicken.co.nz


154 posts

Master Geek
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  Reply # 1206935 1-Jan-2015 18:00
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nettowho:
RalphFromSnap: Hi All,

We saw an issue with Enable connections from 06:08 and was resolved by Enable at 06:29 30/12/2014 - services should have fully restored once Enable resolved the issue.

Enable have also just notified us that they plan to perform maintenance tomorrow between 1:00 and 2:00 31/12/2014 to further follow-up on the issues this morning, this might affect multiple ISP's - we will have more info on our Network Status page shortly.

Sorry for the inconvenience caused here.

Thanks,
TheRalph


Thanks for informing us about the situation, however it was also down again last night. Getting a bit annoyed that this keeps happening.


True, even tho Enable probably doing upgrades or what not, would really love if there is some heads up tho.

256 posts

Ultimate Geek
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  Reply # 1208966 6-Jan-2015 09:35
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This is starting to get annoying, three timeouts today, and several over the past week (UFB, Auckland):

FRITZ!Box Event Log, Status of Tuesday, 6 January 2015 08:58:12

    Internet Connection

06.01.15    08:56:17    Timeout during PPP negotiation.
//// [snipped out a lot of timeout messages]
06.01.15    02:26:13    Timeout during PPP negotiation.
////
06.01.15    00:39:33    Timeout during PPP negotiation.
////
05.01.15    15:05:44    Timeout during PPP negotiation.
////
03.01.15    10:01:32    Timeout during PPP negotiation.
////
03.01.15    02:04:36    Timeout during PPP negotiation.
////
02.01.15    01:08:00    Timeout during PPP negotiation.
////
01.01.15    09:56:03    Timeout during PPP negotiation.
////
30.12.14    09:34:22    Timeout during PPP negotiation.
////
30.12.14    04:30:56    PPPoE error: Timeout.
30.12.14    04:28:55    Timeout during PPP negotiation.
30.12.14    04:28:54    IPv6 Internet connection was cleared; prefix no longer valid.
30.12.14    04:28:54    Internet connection cleared.
28.12.14    17:25:26    IPv6 prefix was updated successfully. New prefix: 2406:e000:e31d::/48
28.12.14    05:25:26    IPv6 prefix obtained successfully. New prefix: 2406:e000:e31d::/48
28.12.14    05:25:26    IPv6 Internet connection established successfully. IP address: 2406:e000:e31d::9ec7:a6ff:fef0:6fa5
28.12.14    05:25:23    Internet connection established successfully. IP address: 111.69.193.145, DNS server: 202.37.101.1 and 202.37.101.2, Gateway: 111.69.17.16, Broadband PoP: SNAP-37
28.12.14    05:25:09    PPPoE error: Timeout.

776 posts

Ultimate Geek
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  Reply # 1208985 6-Jan-2015 09:41
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Hi Bevan,

We have not had any reported issues in the Auckland area this week - can you log a fault with our Support desk and we will investigate your line further

Thanks,
TheRalph


Oncop53: This is starting to get annoying, three timeouts today, and several over the past week (UFB, Auckland):

FRITZ!Box Event Log, Status of Tuesday, 6 January 2015 08:58:12

    Internet Connection

06.01.15    08:56:17    Timeout during PPP negotiation.
//// [snipped out a lot of timeout messages]
06.01.15    02:26:13    Timeout during PPP negotiation.
////
06.01.15    00:39:33    Timeout during PPP negotiation.
////
05.01.15    15:05:44    Timeout during PPP negotiation.
////
03.01.15    10:01:32    Timeout during PPP negotiation.
////
03.01.15    02:04:36    Timeout during PPP negotiation.
////
02.01.15    01:08:00    Timeout during PPP negotiation.
////
01.01.15    09:56:03    Timeout during PPP negotiation.
////
30.12.14    09:34:22    Timeout during PPP negotiation.
////
30.12.14    04:30:56    PPPoE error: Timeout.
30.12.14    04:28:55    Timeout during PPP negotiation.
30.12.14    04:28:54    IPv6 Internet connection was cleared; prefix no longer valid.
30.12.14    04:28:54    Internet connection cleared.
28.12.14    17:25:26    IPv6 prefix was updated successfully. New prefix: 2406:e000:e31d::/48
28.12.14    05:25:26    IPv6 prefix obtained successfully. New prefix: 2406:e000:e31d::/48
28.12.14    05:25:26    IPv6 Internet connection established successfully. IP address: 2406:e000:e31d::9ec7:a6ff:fef0:6fa5
28.12.14    05:25:23    Internet connection established successfully. IP address: 111.69.193.145, DNS server: 202.37.101.1 and 202.37.101.2, Gateway: 111.69.17.16, Broadband PoP: SNAP-37
28.12.14    05:25:09    PPPoE error: Timeout.




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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