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59 posts

Master Geek
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Topic # 165942 25-Feb-2015 12:57
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I'm getting a lot of reports from my Christchurch users that coverage in Christchurch is terrible (when compared to Vodafone) - especially out East and up the port hills.

Has anyone else found this?



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289 posts

Ultimate Geek
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  Reply # 1246380 25-Feb-2015 13:42
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I haven't used Vodafone but I do use 2Degrees in Christchurch and haven't had any issues.

28 posts

Geek


  Reply # 1246678 25-Feb-2015 20:33
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I live just off Pages Road, near New Brighton and i have no problem with 2 degrees, i don't get 4G where i am though.

 
 
 
 


eth

74 posts

Master Geek
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  Reply # 1246734 25-Feb-2015 22:33

I have had no problems with 2degrees coverage in north west Christchurch. Can't really compare to Vodafone though as I haven't been with them since 2009.

423 posts

Ultimate Geek
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  Reply # 1265192 22-Mar-2015 17:45
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VF/2degrees have no service out in Taylors Mistake while Telecom has a cell site there. This is the only coverage advantage Telecom has that I know of. There's probably more that locals might be more aware of though...

Suburban Eastern Christchurch (at least as far as Sumner/Lyttelton) seems to be pretty good on 2degrees from my limited observation. Haven't had much time in the more rural parts though.

Are people observing coverage (i.e. no signal) issues or is it more to do with capacity (e.g. signal available but slow data or difficulty making calls)?



59 posts

Master Geek
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  Reply # 1265441 23-Mar-2015 08:55
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Coverage is what I'm being told, but that goes against the 2Degrees coverage maps and what I've been told here. PEBKAC is the likely issue, but not being down there I wanted some reliable opinions.

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Ultimate Geek
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  Reply # 1265829 23-Mar-2015 14:16
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Happy 2degrees customer but for no 4g in most of town (despite map - we have tried various phones and none get 4g really other than near Riccarton). Calls consistently drop when handing over on towers on Southern Motorway in Addington area and trying to go to Rolleston on hands free will be a 50/50 miss. 

 

Really do wish the 4g rollout was better than it is. Considered going to Spark but in the end none of the above were dealbreakers.

 

 

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Uber Geek
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2degrees

  Reply # 1267792 25-Mar-2015 17:12
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To the OP

It your friends are having issues we'd like to know about it. Please get them to call Care on 0800 022022 with specific details including -

Exact details on what's happening, i.e. dropped calls/data, delayed texts, no coverage etc
Times/dates and locations of the occurences
Where the other number was (if possible)
What signal if any was showing at the time

Make sure they check their settings -
Network mode is on Auto connect (LTE/WCDMA/GSM or GSM/WCDMA) 
What happens if they select WCDMA only or GSM only?
Network operator in on Automatic (not locked to 2degrees)
Data roaming is turned on

Try the SIM in a different phone (in case may work on different frequencies) 

Check our coverage map - http://www.2degreesmobile.co.nz/why-2degrees/coverage/ - for the coverage in your area. 

PM us if you have any queries or issues you want us to look into. 

Regards
^POB




BTR

1493 posts

Uber Geek
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  Reply # 1268051 26-Mar-2015 08:23
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I get excellent coverage at work including 4G but only average coverage at home with only 3G but am told I'm about to get 4G at home.

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Wannabe Geek


  Reply # 1286097 17-Apr-2015 10:28
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I'm at Swannanoa (near tram rd/2 chain road intersection) and Voda/2 degrees reception is of the "hold your tongue the right way while standing on a chair" kind, while Spark has 5 bars..  A shame since I'm a happy snap customer and would have liked to become a snap/2 degrees customer, but suspect I'll have no choice but Spark.

44 posts

Geek
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  Reply # 1326125 16-Jun-2015 21:52
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I find the coverage fine in Christchurch

61 posts

Master Geek
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  Reply # 1327460 18-Jun-2015 17:53
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In East Christchurch near Gloucester Street. Reception is good. I think they have a cell tower nearby.

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