Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3


15 posts

Geek
+1 received by user: 3


  # 1251008 4-Mar-2015 13:35
Send private message

Quinny: Moved from TCL cable a year ago and was on 130/20 down 150gig cap I think it was. Moved to 30/10 UFB unlimited (no longer available). Have totally not looked back. Speeds fantastic we game, youtube, stream and download with zero issues. I have never had to do a modem reset when the TCL one needed all the time. Do miss the tv side as in some ways was better that sky direct which now have.
 

The point you make about Sky is probably the only thing holding me back.

TCL/Voda's package pricing is quite compelling. I pay ~$150 now for Sky (Sport, HD, MySky) and 100/100 Unlimited Cable. The cost if I switch will be significantly more.

3873 posts

Uber Geek
+1 received by user: 244

Trusted

  # 1251018 4-Mar-2015 13:52
Send private message

Happy snap customer here. Speed/Performance and customer service is really good.




Do whatever you want to do man.

  

 
 
 
 


98 posts

Master Geek
+1 received by user: 43


  # 1251042 4-Mar-2015 14:14
Send private message

Have been with Snap for eight years with generally very good performance and little need to contact support. 
The IPv6 issues seem to be have been resolved recently.
Moved from VDSL to UFB just a week ago - straight-forward change and performance is good.
We've been using the SnapPlus VOIP for our homephone for around 18 months. Overall it's good, but recently we have experienced intermittent outages. I've had a job in with Snap support for over two weeks now with little response, so not so impressed about that.

4025 posts

Uber Geek
+1 received by user: 1076

Trusted

  # 1251073 4-Mar-2015 14:45
Send private message

200/200 UFB. Fritzbox 7490. Previously VDSL and Fritzbox 7390.
Their voip solution works well and the fritzbox is good hardware.

Only thing ive ever had an issue with is when they have had ipv6 troubles in the past. Easy solution is disable ipv6 on the fritzbox.

gsmithnz:
Quinny: Moved from TCL cable a year ago and was on 130/20 down 150gig cap I think it was. Moved to 30/10 UFB unlimited (no longer available). Have totally not looked back. Speeds fantastic we game, youtube, stream and download with zero issues. I have never had to do a modem reset when the TCL one needed all the time. Do miss the tv side as in some ways was better that sky direct which now have.
 

The point you make about Sky is probably the only thing holding me back.

TCL/Voda's package pricing is quite compelling. I pay ~$150 now for Sky (Sport, HD, MySky) and 100/100 Unlimited Cable. The cost if I switch will be significantly more.

Can you even get 100/100 on their cable network?



15 posts

Geek
+1 received by user: 3


  # 1251076 4-Mar-2015 14:50
Send private message

eXDee: 200/200 UFB. Fritzbox 7490. Previously VDSL and Fritzbox 7390.
Their voip solution works well and the fritzbox is good hardware.

Only thing ive ever had an issue with is when they have had ipv6 troubles in the past. Easy solution is disable ipv6 on the fritzbox.

gsmithnz:
Quinny: Moved from TCL cable a year ago and was on 130/20 down 150gig cap I think it was. Moved to 30/10 UFB unlimited (no longer available). Have totally not looked back. Speeds fantastic we game, youtube, stream and download with zero issues. I have never had to do a modem reset when the TCL one needed all the time. Do miss the tv side as in some ways was better that sky direct which now have.
 

The point you make about Sky is probably the only thing holding me back.

TCL/Voda's package pricing is quite compelling. I pay ~$150 now for Sky (Sport, HD, MySky) and 100/100 Unlimited Cable. The cost if I switch will be significantly more.

Can you even get 100/100 on their cable network?
 

Typo. It's 100/10.

534 posts

Ultimate Geek
+1 received by user: 30

Trusted

  # 1251083 4-Mar-2015 15:04
Send private message

We went with Snap for our UFB provider and I can definitely recommend them. 




 

Connecting to UFB? Go with Bigpipe and use this link for free credit!


154 posts

Master Geek
+1 received by user: 30


  # 1251092 4-Mar-2015 15:34
Send private message

This thread is a good reminder I need to get myself sorted - I'm another LowerHuttian on VF/TCL and probably "should" upgrade to UFB, even though not a massive consumer, the value benefits appeal, as does not having to deal with VF.

62 posts

Master Geek
+1 received by user: 27

Subscriber

  # 1251124 4-Mar-2015 16:20
Send private message

I've got to say I was not a big fan... I had a bunch of issues with the support department over the 3 years I was with them.
Although saying that, I just recently moved to Slingshot and had the worst customer service experience of my life. Took them over a month port my VOIP phone number...

817 posts

Ultimate Geek
+1 received by user: 261


  # 1251132 4-Mar-2015 16:31
2 people support this post
Send private message

I have been with SNAP for over 2 years and they have only had one outage in that time.

I have had to call support once or twice and they answer quickly.

sometimes I do something dumb and email them at midnight and there is a reply ( with the correct answer within a few hours )

when I moved from WXC and Compass my connection speed was exactly the same but I was getting 25% faster downloads.

I don't use snap for my phone as you have to use the fritz, that is the only downside.

I can not recommend Snap highly enough.




I know enough to be dangerous


Mad Scientist
20131 posts

Uber Geek
+1 received by user: 2734

Trusted
Lifetime subscriber

  # 1251181 4-Mar-2015 17:03
Send private message

How old is snap and what percentage of the broadband market do they share




Swype on iOS is detrimental to accurate typing. Apologies in advance.


Mad Scientist
20131 posts

Uber Geek
+1 received by user: 2734

Trusted
Lifetime subscriber

  # 1251182 4-Mar-2015 17:04
Send private message

Considering using snap When ufb gets here eventually. Need reliability, and good customer service. Hence been with spark since day 1. But snap prices are so tempting and I like unlimited




Swype on iOS is detrimental to accurate typing. Apologies in advance.


586 posts

Ultimate Geek
+1 received by user: 47


  # 1251231 4-Mar-2015 17:55
Send private message

I've found my Snap connection (ADSL, then VDSL) to be generally quite reliable. I've had a few issues around the place, but I can't attribute then entirely to Snap. The IPv6 issues from the recent past were the worst of them, but they've cleared up now and could be worked around by disabling IPv6 at the router.

The big selling point I've found is their support. They're actually technical people who can resolve your problem. They aren't generic call centre drones who make you run through a script before passing you onto someone who can actually help you. I'm also the technical type who runs through the standard troubleshooting procedures before I call, so it's nice to be able to give a summary of what I've done and not have to do the same things again.

14750 posts

Uber Geek
+1 received by user: 2746

Trusted
Subscriber

  # 1251254 4-Mar-2015 18:22
Send private message

Snap "just works". Support, in the rare case it's needed, is good to very good, better than Vodafone for sure.

4301 posts

Uber Geek
+1 received by user: 849

Trusted
Subscriber

  # 1251261 4-Mar-2015 18:29
Send private message

joker97: How old is snap and what percentage of the broadband market do they share


I think the Snap brand has only existed for about ten years or so, but it resulted from the merger of Netaccess and another Christchurch based ISP. I originally signed up with Netaccess back in 1996 when it was run on a bunch of Macs sitting in the spare bedroom of a guy who lived down the road from us. I've been a customer on and off since then, and never had any major problems that I can recall.

39 posts

Geek
+1 received by user: 3


  # 1251387 4-Mar-2015 22:24
Send private message

Been with SNAP for 3 years - Fritz 7390, 100/20 fibre unlimited and VOIP
Good reliable service and customer support

1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53


HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41


Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.