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93 posts

Master Geek
+1 received by user: 3


Topic # 171985 7-May-2015 19:23
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I have a client moving into a new office next week -- the previous tenant just moved out last friday. On Monday, I ordered SNAP 200/200 UFB (the office is already wired up with an ONT etc).

I know its cutting it close but due to circumstances out of my control this is how it has to be.

I just rang SNAP earlier today to follow up on the status and was told that its in "feasibility" and it will be "up to 3 months away". I informed the CSR on the other end of the phone that the building is already wired up, an ONT is present and provided the # on the the ONT itself.

Now they're telling me it's still gonna be 5+ business days from this point.

 

Just wanted to post in here and ask if there are any SNAP staff that can expedite the install for us? The cabling etc is there already -- I've seen provider-to-provider UFB churns happen in <48 hours so surely this should be doable.

Don't mind paying a fee for this service.

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776 posts

Ultimate Geek
+1 received by user: 176

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Snap Internet

  Reply # 1302951 12-May-2015 16:35
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Hi breakaway

I apologise for the delay in getting back to you. I hope this issue is now resolved. If it's not resolved, can you please private message me the customer number so that I can look into it for you.




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