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Wannabe Geek

Topic # 173587 28-May-2015 14:29
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I've been using Snap since the end of 2013 with a UFB connection and have always been able to watch multiple steams in source quality simultaneously.

Over a week ago that stopped... My connection now struggles to stream a single medium quality (480p) stream without buffering.
I can stream 4K video from YouTube with no buffering what-so-ever... (I'm assuming this is because YouTube servers are closer?)
XqUKNkoU7S94JFjozgJ0DAVSAK9xvFwCeck_ktn2VVCSz_MwexmdY4yN5d7FpUYWVBiobU8D22BDCOfj-bYW93CcyGE=s0-d-e1-ft.png LVpWZIBzq3BOTZCEtJzmFLSDNx1q9d57AtxZzPncuK0iLuIPOjmfg3Mli4TFu4apTVSTr0SBTgENVyGQv_1cRdpWcgk=s0-d-e1-ft.png 1gPC6F4wozQQCyocyE-qQqXH0W_2FKeiFn0X8UkmK57_h5xwUwW30dUhtI6Tx-wg8iVKCWw5lz_z36K8psFbc05LXCU=s0-d-e1-ft.pngNhO-3IRx6hCxfWBOUsE1iAdA4InXV3s9LCBT3Q5cwvcQghjFZObwSpTAyq-54jYByyVR4Y_CbhN8Goa_sjolYTPw3fs=s0-d-e1-ft.png

From the speed tests it looks like my upload is performing about as expected but my download is falling off really poorly the further it goes out.
As a comparison here is a speed test I did to Los Angeles last year while I was on the 100 Mbit Snap Plan:

My plan is 200/200 UFB.
I have a FritzBox 7360
I live in Christchurch

I contacted Snap, sent speed tests, trace routes and tried different things but its been over a week and I have had no help/response.

I called Snap and referenced the following thread to Snap which describes (as far as I can tell) the exact same problem I'm experiencing:
Two people in this thread said they had the problem resolved by switching to the Fritz 7490.
Snap replied that there is a known problem with the Fritz 7390 but because I have the 7360 it doesn't apply.

Other things I've tried:


  • Powering off all other computers and running isolated speed test.
  • Rebooting Fritzbox and the Fibre box.
  • Fritz box is running latest firmware.
  • Tried all different times of the day (Its not a peak time related issue).

I don't know what else to try? Please help.

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5636 posts

Uber Geek
+1 received by user: 259

Lifetime subscriber

  Reply # 1313514 28-May-2015 14:29
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

808 posts

Ultimate Geek
+1 received by user: 273


  Reply # 1313576 28-May-2015 15:40
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I've been having issues with Twitch being unreliable as well, however I'm on VDSL in Auckland. At the moment some streams are ok for me, while others suffer from extreme buffering.

Every time Twitch buffers I'll report it to Twitch via the spanner icon in the bottom right of the player. The more people complaining, the more likely they are to investigate/resolve it.

See here for an example of the buffering I've noticed:


74 posts

Master Geek
+1 received by user: 6

  Reply # 1315064 31-May-2015 12:14
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Yeh YouTube has their content servers in various locations, unlike twitch where it is in the US only. You can use a VPN or get Proxifier and make it use a HTTP/SOCKS proxy for * if you don't want to pay $$ for a new router or for snap to fix it.

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