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193 posts

Master Geek
+1 received by user: 6


# 177046 20-Jul-2015 12:32
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Access to most sites intermittent or non existent. Google and Gmail came up for a while even though other sites like trademe still could not be accessed.

I can access your network status page ( and your website) from our snap connection - but not our spark connection

Now everything is back down 90%+ packet loss



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SCM

457 posts

Ultimate Geek
+1 received by user: 47


  # 1347736 20-Jul-2015 12:51
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Everything is working fine here (Dunedin + Fiber)

Location and broadband technology would help...




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8 posts

Wannabe Geek


  # 1347737 20-Jul-2015 12:51
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We've had intermittent connectivity issues since 11:18am.  I hear that Snap engineers are working furiously to resolve the issue, but no ETA or known cause as yet.
(CHCH, Fiber)

 
 
 
 


776 posts

Ultimate Geek
+1 received by user: 176

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Snap Internet

  # 1347738 20-Jul-2015 12:53
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Hey there,

Unfortunately we have been having some issues this morning and our Engineering team are currently hard at work identifying and isolating the problems.

We hope to have things stable again soon, in the meantime we are posting updates via social media and our website.

Cheers

Ralph ^JOB




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





193 posts

Master Geek
+1 received by user: 6


  # 1347755 20-Jul-2015 13:11
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At the moment things seem ok - slightly slow/intermittent at times

776 posts

Ultimate Geek
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Snap Internet

  # 1347758 20-Jul-2015 13:21
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Hey everyone,

Engineering has identified and isolated the root cause of the issue. We will continue to monitor and advise if further issues, however at this stage we should be back to normal.

We will advise here and on Twitter/Facebook and our website if anything further changes


Thanks

Ralph ^JOB




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



Mr Snotty
8726 posts

Uber Geek
+1 received by user: 4626

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1530 posts

Uber Geek
+1 received by user: 485

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  # 1347766 20-Jul-2015 13:52
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michaelmurfy: What was the issue?


a customer called mr murfy was using to much bandwidth.




 
 
 
 


What does this tag do
1014 posts

Uber Geek
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  # 1348059 20-Jul-2015 21:49
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Surprised this didn't get more press, sounds like it took out internet for University of Canterbury and I can only imagine some other large sites.
Our diverse dedicated fiber didn't help in this case but thankfully the Snap SIP network seemed to be unaffected and worked well throughout.

1387 posts

Uber Geek
+1 received by user: 134


  # 1348066 20-Jul-2015 22:37
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jnimmo: Surprised this didn't get more press, sounds like it took out internet for University of Canterbury and I can only imagine some other large sites.
Our diverse dedicated fiber didn't help in this case but thankfully the Snap SIP network seemed to be unaffected and worked well throughout.


for someone their size with their much dependence on internet they really should have more than one provider.

diverse dedicated fibre to another provider?


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