Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11
295 posts

Ultimate Geek
+1 received by user: 7


  # 1357817 3-Aug-2015 14:33
Send private message

Shock: Hmm looks like provisioning is still not working. Just got a bill for my next month of service... on the old plan at the old price... frown


Website isnt working either

https://www.2degreesmobile.co.nz/broadband

Sorry, the service is not currently available or down. Please try to revisit it later. Apologise for the inconveniences. If the issue persists contact support@red-shield.net for further assistance.

534 posts

Ultimate Geek
+1 received by user: 30

Trusted

  # 1357834 3-Aug-2015 14:48
One person supports this post
Send private message

thekiwi:
Shock: Hmm looks like provisioning is still not working. Just got a bill for my next month of service... on the old plan at the old price... frown


Website isnt working either

https://www.2degreesmobile.co.nz/broadband


So I have just been told that changing plans will have to wait until the end of your current billing cycle because Snap are changing systems to 2 degrees and this will impact anyone cutting across.

So despite the confirmation I got that I have moved & despite the fact I have changed mid cycle previously they cannot change my plan or phone service. Makes no difference if you are on Open term (which I am) either.


So I am looking at a cutover date of August 28th. Seriously f*cking unimpressed and this reminds me of all the reasons I left 2 Degrees for mobile, inflexible & more effort that it was worth.

Time to look for a new ISP I think.




 

Connecting to UFB? Go with Bigpipe and use this link for free credit!


 
 
 
 


5 posts

Wannabe Geek


  # 1358093 3-Aug-2015 18:35
Send private message

I'm currently on an old Snap 100gb plan UFB .  Been pushing that - so figured, Move to the base 30/10 Unlimited.  Went through online to change, but stopped when I saw there was a $15 extra for the VOIP line.  Is that right? $15 extra for something I'm not paying for now, but is included in the old plan?

I think I saw a few others mentioning that - but unsure if there was a definite answer.  
Anyone else?

ajw

1505 posts

Uber Geek
+1 received by user: 152


  # 1358095 3-Aug-2015 18:38
Send private message

Correct $15 extra per month for the VOIP line.

5 posts

Wannabe Geek


  # 1358101 3-Aug-2015 18:46
Send private message

ajw: Correct $15 extra per month for the VOIP line.


That's very disappointing.  As much as I'd love to upgrade - $15 extra for a phone line that doesn't really get used doesn't sit well.

49 posts

Geek
+1 received by user: 6


  # 1358757 4-Aug-2015 15:18
Send private message

Currently paying $119 for VDSL unlimited and VoIP. I've convinced the wife we don't need the phone line, so I just need the $89 unlimited plan. I'll be getting an upgrade from the 7390 to 7490 if I go with a 12 month contract.

Looks like a win in my situation, anything I should be aware of?

ajw

1505 posts

Uber Geek
+1 received by user: 152


  # 1358760 4-Aug-2015 15:25
Send private message

You could get the same deal here on open term VDSL2 unlimited for $69 per month but supply your own modem. I intend to try them out in two months time when my existing contract ends.

http://unlimitedinternet.co.nz/

 
 
 
 


35 posts

Geek
+1 received by user: 2


  # 1359088 5-Aug-2015 08:47
One person supports this post
Send private message

DumKopf: Currently paying $119 for VDSL unlimited and VoIP. I've convinced the wife we don't need the phone line, so I just need the $89 unlimited plan. I'll be getting an upgrade from the 7390 to 7490 if I go with a 12 month contract.

Looks like a win in my situation, anything I should be aware of?


Did you get your 7390 from Snap?
If you've had it less than 5 years apparently you're not eligible for an upgrade to the 7490 (even if you sign up for the 12 month term), and you can't just buy a 7490 off them for $149... you'd have to SWAP your 7390 for a 7490 (plus pay them $200)... I discovered this when I went to switch last week... 

49 posts

Geek
+1 received by user: 6


  # 1359119 5-Aug-2015 10:02
Send private message

So far no. They are being stubborn on that :(

22250 posts

Uber Geek
+1 received by user: 4778

Trusted
Subscriber

  # 1359155 5-Aug-2015 10:54
Send private message

I'm just going to wait and see what happens as far as the pricing for a few months. I'm out of contract at home and not really keen to go back to a fritz as my vdsl router since the netcomm seems to have been much more stable for me. Perhaps the new fritz is better but change is effort.

Chorus have totally screwed up the time frame for the install at my sisters place so who knows if that will even be in contract by the time the install happens. I was keen just to pay the break fee and go with bigpipe but even tho it works out better $ wise there was opposition to doing that. The new pricing looks like it makes staying a slightly better deal than when I ran the numbers and fewer months of contract by the time it gets installed too.




Richard rich.ms

295 posts

Ultimate Geek
+1 received by user: 7


  # 1359156 5-Aug-2015 10:55
One person supports this post
Send private message

richms: I'm just going to wait and see what happens as far as the pricing for a few months. I'm out of contract at home and not really keen to go back to a fritz as my vdsl router since the netcomm seems to have been much more stable for me. Perhaps the new fritz is better but change is effort.

Chorus have totally screwed up the time frame for the install at my sisters place so who knows if that will even be in contract by the time the install happens. I was keen just to pay the break fee and go with bigpipe but even tho it works out better $ wise there was opposition to doing that. The new pricing looks like it makes staying a slightly better deal than when I ran the numbers and fewer months of contract by the time it gets installed too.


Yea the same ... think I will look at BigPipe as well is will be cheaper for us.

534 posts

Ultimate Geek
+1 received by user: 30

Trusted

  # 1365578 13-Aug-2015 14:04
Send private message

Check your plan changes for the new 2 degrees plans people.

I noticed a some odd charges for my new plan relating to my landline which I cancelled as part of my move. The request to not keep my phone number never made it through via the change plan form from the looks of things so they were ready to bill me for the next month for the phone.

This has now been sorted (they say) and they are cancelling the phone service straight away, however they cannot cut me over to the new broadband package!  

All these constraints because of a billing system #joy




 

Connecting to UFB? Go with Bigpipe and use this link for free credit!


49 posts

Geek
+1 received by user: 6


  # 1371579 21-Aug-2015 13:23
Send private message

Just an update on my situation, RalphFromSnap was very helpful and came to an agreement for me to get a new 7490 to replace my 7390.

I can't go into specifics, but there was a cost for me to do this but I am happy of the outcome. Thanks!

357 posts

Ultimate Geek
+1 received by user: 54


  # 1371631 21-Aug-2015 14:43
Send private message

Krullos:
Did you get your 7390 from Snap?
If you've had it less than 5 years apparently you're not eligible for an upgrade to the 7490 (even if you sign up for the 12 month term), and you can't just buy a 7490 off them for $149... you'd have to SWAP your 7390 for a 7490 (plus pay them $200)... I discovered this when I went to switch last week... 


So if you paid for your 7390 (I had to pay an extra charge to go to this model), and decide to be loyal, stay with them, and go on contract they will treat you worse than a new customer?  They must have been taking lessons from Sky

49 posts

Geek
+1 received by user: 6


  # 1371642 21-Aug-2015 15:11
Send private message

In my case, I was only 1 year through a 2 year contract. So it was a bit unfair to expect a new 7490 for free. But I had a chat with RalphFromSnap and came to an arrangement which was fair.

State your case, see what they can do for you.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.