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99 posts

Master Geek


  # 1356309 31-Jul-2015 19:57
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Can you opt for a 7490 even if you're on ADSL?

Snap gave you the option, which was great. A lot of Snap customers I know went with them because of the service level AND the explicit nature of their offering. 2D's being a bit coy and "dumb". "The 2degrees Modem"? How about being more explicit on the site, guys?



1128 posts

Uber Geek

Subscriber

  # 1356351 31-Jul-2015 21:14
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Psilan:
jjnz1:
jjnz1: I rang today to increase my plan from 200/20 to 200/200 and was told the plans had changed.

I am being put onto 200/200 unlimited for $134.00 per month, free 7490 fritzbox (not sure what I am going to with it), 12 month plan, and a static IP.
The $10 discount for being a 2D customer is awesome...


Psilan: Hi. Can you answer why there is a connection fee to change plans?


I am not being charged a connection fee. This is confirmed. The only extra fee I am getting charged is a $15 courier fee for the modem.


But you are entering a 12 month contract.


I'm not worried about that. I rang Snap (2D) on the day they released the plans - about 12pm actually and my phone call was answered within 10 seconds.

 

Speaking with the CSR, I asked if I would still be dealing with the existing Snap people and she said of course.

 
 
 
 


61 posts

Master Geek


  # 1356580 1-Aug-2015 12:18
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Disappointed with 2Degrees.
I have been with them 6 years and with Snap 7 years.
2Degrees on a pay monthly $39 and Snap on a $70/ month naked ADSL broadband account.
Snap unilaterally moved me off a retired plan I was on and quite happy with earlier this year, this no doubt in anticipation with the merger with 2Degrees. 2Degrees were most likely insistent that no would come over on a retired plan.
Phoned 2Degrees and asked them if they would give me a discount on my mobile account as I had both a mobile and broadband account with them.
I was told, no you'll have to move onto another plan $69 but will have to sign up for 12 months plus a $99 connection fee.
No advantage to me here. So much for recognising customer loyalty.
Result is I am terminating my $39 mobile plan to go with another mobile provider, and looking for another Internet provider.
My partner who is with 2Degrees mobile and broadband will follow suit with her mobile to the same mobile provider and we will see how the broadband goes.
So far we are looking at $120/month loss of custom to 2Degrees and possibly more on the way, potentially upwards of $250/month combined worth of accounts.
Nice one 2Degrees.


z2k

299 posts

Ultimate Geek

Trusted

  # 1356590 1-Aug-2015 12:50
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mtvessel: I was told, no you'll have to move onto another plan $69 but will have to sign up for 12 months plus a $99 connection fee.


I wonder if you've been given wrong information. If you sign up for 12 months then your connection fee + modem should be fully subsidized.

Also, if you're an existing customer then why do you need to pay a connection fee to change plans?

Maybe give them another call?

What does this tag do
1018 posts

Uber Geek

Subscriber

  # 1356592 1-Aug-2015 12:59
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On the positive side, really pleased to see the default is No to wiring maintenance.

61 posts

Master Geek


  # 1356601 1-Aug-2015 13:09
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z2k:
mtvessel: I was told, no you'll have to move onto another plan $69 but will have to sign up for 12 months plus a $99 connection fee.


I wonder if you've been given wrong information. If you sign up for 12 months then your connection fee + modem should be fully subsidized.

Also, if you're an existing customer then why do you need to pay a connection fee to change plans?

Maybe give them another call?


Not sure why I have to pay a connection fee to change plans. I understood that if I wasn't an existing customer the fee would be $249.
 I don't want to sign up with them for 12 months. 
I have to say at this stage I am feeling pretty sour about them and thinking this might be a good time to jump ship.

Just to add to this - this morning my partner has had UFB installed but when the technician went to hook the ONT up to the router he found there wasn't a port into the router he could the connect the ONT to.
Apparently Snap had sent out new routers as a matter of course but now 2Degrees have taken over they have stopped this and they are now using some sort of remote jiggery pokery to allow the connection to go into one of the outlet ports of the router.
Fair enough I can understand if you don't need to have new router this is OK, but is this a sign of things to come with 2Degrees cost cutting in all directions and reducing the quality of service?

I have to say that from observation when companies merge it never is for the benefit of their customers but for their benefit only.

930 posts

Ultimate Geek


  # 1356605 1-Aug-2015 13:29
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Looked at their plans.

1. Its certainly no cheaper and possibly more expensive, so I will stay as I am.

2. Maximum of 30Mbs, I am currently connected at 50Mbs , not going to pay more for slower speeds.

Neon.... who cares , Unless I can connect to it directly with my Apple TV I will not be using it.
No, I am NOT going to use an iPad/iPhone and then link that to the Apple TV.

Netflix is working well for us, so unless there is  a service that works better and cheaper there is no point.
Seriously looking at dumping Sky as too expensive for what we use it for.





 
 
 
 


114 posts

Master Geek

Subscriber

  # 1356710 1-Aug-2015 17:29
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mtvessel:
z2k:
mtvessel: I was told, no you'll have to move onto another plan $69 but will have to sign up for 12 months plus a $99 connection fee.


I wonder if you've been given wrong information. If you sign up for 12 months then your connection fee + modem should be fully subsidized.

Also, if you're an existing customer then why do you need to pay a connection fee to change plans?

Maybe give them another call?


Not sure why I have to pay a connection fee to change plans. I understood that if I wasn't an existing customer the fee would be $249.
 I don't want to sign up with them for 12 months. 
I have to say at this stage I am feeling pretty sour about them and thinking this might be a good time to jump ship.

Just to add to this - this morning my partner has had UFB installed but when the technician went to hook the ONT up to the router he found there wasn't a port into the router he could the connect the ONT to.
Apparently Snap had sent out new routers as a matter of course but now 2Degrees have taken over they have stopped this and they are now using some sort of remote jiggery pokery to allow the connection to go into one of the outlet ports of the router.
Fair enough I can understand if you don't need to have new router this is OK, but is this a sign of things to come with 2Degrees cost cutting in all directions and reducing the quality of service?

I have to say that from observation when companies merge it never is for the benefit of their customers but for their benefit only.


I think you've been given some bad information to base your decisions on...it seems incredibly unlikely based on what Ralph has posted that you'd have to pay a 'connection' fee to move to the new plans (provided that you already had a Fritzbox). Also, there is no *need* for you to move plans - I took a look and I'm still better off on my old plan (which is 'grandfathered' in) than changing in order to get the multiple service discount.

Regarding your partners UFB connection, the Fritzbox doesn't have a dedicated "upload" port - it shares LAN Port 1, so what you describe is perfectly normal when shifting from xDSL to UFB - no "jiggery pokery" required. This is the way it has always been done with Snap! in the past - certainly for me when I was connected to UFB well over 2 years ago.

While I tend to agree with your last statement that changes are done for the benefit of shareholders, not customers, I think that it is reasonable to give people (and companies) the benefit of the doubt when going through transitions like this. I'd give it a month or two to let things settle down before making any major changes.


ajw

1508 posts

Uber Geek


  # 1356714 1-Aug-2015 17:31
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It doesn't take a month to view their pricing.

114 posts

Master Geek

Subscriber

  # 1356716 1-Aug-2015 17:33
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sir1963: Looked at their plans.

...
2. Maximum of 30Mbs, I am currently connected at 50Mbs , not going to pay more for slower speeds.

...



30Mbps is the entry point - can be upgraded to 100/20, 200/20 or 200/200 ($10,$20 or $30/month)


ajw

1508 posts

Uber Geek


  # 1356718 1-Aug-2015 17:37
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100/20 naked is available from big pipe for $79 a month on open term.

930 posts

Ultimate Geek


  # 1356754 1-Aug-2015 18:57
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maslink:
sir1963: Looked at their plans.

...
2. Maximum of 30Mbs, I am currently connected at 50Mbs , not going to pay more for slower speeds.

...



30Mbps is the entry point - can be upgraded to 100/20, 200/20 or 200/200 ($10,$20 or $30/month)





I am on VDSL, fibre is not here for another 2 years
So I am not sure why I would want to degrade my connection and pay more for it.



61 posts

Master Geek


  # 1356863 1-Aug-2015 22:42
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maslink: 
I think you've been given some bad information to base your decisions on...it seems incredibly unlikely based on what Ralph has posted that you'd have to pay a 'connection' fee to move to the new plans (provided that you already had a Fritzbox). Also, there is no *need* for you to move plans - I took a look and I'm still better off on my old plan (which is 'grandfathered' in) than changing in order to get the multiple service discount.

It may well be that I have been given incorrect information however it seems I'm not the only working under the perception that there is a connection fee to be paid if I change plans.
A poster Psilan seems to be working under this perception too. His post is on page 4 of this forum.
I'm pretty sure this was on the 2Degrees web site for broadband pricing.

As for giving these companies a chance - I don't think so, because when they get an inch they will take a mile.
The disappointing part is when 2Degrees started they were a company that was humble and interested in providing value for their customers and giving the two bullies, Vodafone and Telecom, some real competition.
That seems to have disappeared now they have joined the big boys and are playing by the big boys rules.

184 posts

Master Geek


  # 1356878 1-Aug-2015 23:06
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sir1963:
maslink:
sir1963: Looked at their plans.

...
2. Maximum of 30Mbs, I am currently connected at 50Mbs , not going to pay more for slower speeds.

...



30Mbps is the entry point - can be upgraded to 100/20, 200/20 or 200/200 ($10,$20 or $30/month)





I am on VDSL, fibre is not here for another 2 years
So I am not sure why I would want to degrade my connection and pay more for it.




The 30/10 refers to the entry level fiber profile. vdsl is limited only by your line speed (download), and 10mb/s (upload - limited by Chorus) - your VDSL won't be artificially slowed down.

169 posts

Master Geek


  # 1356905 2-Aug-2015 00:31
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UncleArthur:  vdsl is limited only by your line speed (download), and 10mb/s (upload - limited by Chorus) - your VDSL won't be artificially slowed down.


That may be the case, but when they put "Up to 30 mb/s" on the plan those without the technical knowledge may think it is a technically inferior product.

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