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75 posts

Master Geek
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# 177580 7-Aug-2015 12:13
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Hi,

Just a quick question -

Snap had no Fair Use Policies or traffic management.

I was just about to change plan in the 2degrees portal until I noticed the Fair Use Policy.



Do existing Snap customers still have the same plans as before? or are we already moved across to the traffic managed plans?

Cheers

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2863 posts

Uber Geek
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  # 1360628 7-Aug-2015 12:17
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pretty sure they only have one for Mobile , they have said in writting they dont have one for Broadband.




Common sense is not as common as you think.


BTR

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  # 1361919 10-Aug-2015 10:23
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You stay on your existing plan until either you change your plan or 2D upgrades you to a same or better plan at no extra cost to you.

 
 
 
 


30 posts

Geek
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  # 1361961 10-Aug-2015 11:00
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On the offer summary page they explicitly say that they have to fair use policies on their broadband plans:

 

Fair Use

 

No fair use policies apply to our broadband plans.

 

Our Fair Use Policy applies to unlimited calling under our Home Phone Services.

2863 posts

Uber Geek
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  # 1361967 10-Aug-2015 11:15
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Threarah: On the offer summary page they explicitly say that they have to fair use policies on their broadband plans:

Fair Use No fair use policies apply to our broadband plans. Our Fair Use Policy applies to unlimited calling under our Home Phone Services.


no they say "No fair use policies apply to our broadband plans" only to unlimited calling on phone services




Common sense is not as common as you think.


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Trusted
Subscriber

  # 1361983 10-Aug-2015 11:34
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It's a shame no ISP actually does come out and say 'here's what we actually do so our services have great performance and speed', rather than the more opaque statements around adequate measures, reasonable investment and other such words which largely translate to 'we'll wait until there is a crisis, the service is dire and the call centres are overwhelmed with complaint'

just have a look the Vodafone Cable experience over the last 6 months as a classic case study. That they were forced into issuing a letter with spin around 'we're doing something about it now' is such a terrible way to treat your customers.... but i digress.

Fair Use policies are mainly around you agreeing to not be a hog. But if no Fair Use policy is in place, then I wonder what Snap/2D are doing about keeping performance in place? that normally means buying bigger and faster kit as you get more users and they consume more, it's about paying for bigger handover links with Chorus so more data gets through, and it's about not employing proactive 'management' policies like high packet drops when your boxes get full (and what's an acceptable drop rate? 1%, 0.5%?

I guess the prosaic 'trust us' probably doesn't mean much any more....




________

 

Antonios K

 

Click to see full size


30 posts

Geek
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  # 1362028 10-Aug-2015 12:28
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vexxxboy:
Threarah: On the offer summary page they explicitly say that they have NO fair use policies on their broadband plans:

Fair Use No fair use policies apply to our broadband plans. Our Fair Use Policy applies to unlimited calling under our Home Phone Services.


no they say "No fair use policies apply to our broadband plans" only to unlimited calling on phone services


to = no. Was a typo.

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