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120 posts

Master Geek


# 177793 14-Aug-2015 12:40
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On the 8th I sent an email asking how my Snap-era account would be treated once I hit my data cap. It's not clear if I'll get charged ($2/GB up to $30, at which point it becomes unlimited, as per a new 2degrees broadband account) or what.

2 days ago, I sent a follow-up email as I had yet to receive a response. No reply.

Today I sent another. Once/if I receive a reply I will post it here. If anyone already has a confirmed response from 2degrees concerning the above situation, please let me know.

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776 posts

Ultimate Geek

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Snap Internet

  # 1366359 14-Aug-2015 14:09
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Hey Digmarx,

Apologies for not getting to your emails, we've been super swamped in support tickets following the launch, and are working as hard as we can to get these caught up, so unfortunately there are some delays on that front.

With regards to Snap-era plans, these continue exactly the same as they did previously (i.e. once you've hit the datacap, its slowed, with data available at $2/GB with no upper cap or change to unlimited), standard monthly recurring datapacks will still be available if your plan had them as well.. If you change over to a new 2degrees plan, then the $2/GB up to $30 then unlimited will kick in.

Can you please PM us your email ticket IDs, and I'll get these doublechecked for you.

Thanks,

Ralph ^JOB




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120 posts

Master Geek


  # 1366370 14-Aug-2015 14:14
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Thanks. Just got an email resolving the situation. I appreciate that everyone's busy with the changeover. 6 days felt rather long to wait.

 
 
 
 


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Uber Geek

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  # 1366373 14-Aug-2015 14:24
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If it's any consolation, I still have an unresolved Orcon ticket from March 2012 :)

16 posts

Geek


  # 1366758 15-Aug-2015 09:38
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Digmarx: Thanks. Just got an email resolving the situation. I appreciate that everyone's busy with the changeover. 6 days felt rather long to wait.


What was the resolution?

I'm in the same boat. I want to change to one of their new plans, they can't manage it.
Now I have no data........

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  # 1366759 15-Aug-2015 09:49
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murl:
Digmarx: Thanks. Just got an email resolving the situation. I appreciate that everyone's busy with the changeover. 6 days felt rather long to wait.


What was the resolution?

I'm in the same boat. I want to change to one of their new plans, they can't manage it.
Now I have no data........


The answer is a few posts up

16 posts

Geek


  # 1366760 15-Aug-2015 09:57
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scottjpalmer:
murl:
Digmarx: Thanks. Just got an email resolving the situation. I appreciate that everyone's busy with the changeover. 6 days felt rather long to wait.


What was the resolution?

I'm in the same boat. I want to change to one of their new plans, they can't manage it.
Now I have no data........


The answer is a few posts up


Oh, I see.

We've changed to an unlimited pan, but...we can't change. They won't let us change over.

So we are in no man's land.
We have the "option" of paying $50 for 25gb, or "upgrading" to 100gb for $120 extra. Now that is a pretty sweet deal they are offering for existing customers.

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