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347 posts

Ultimate Geek
+1 received by user: 25


Topic # 179188 30-Aug-2015 19:55
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Its really easy to complain about poor customer service, but humans are terrible about recognising great customer service.  

So I just wanted to come here and say thanks to 2degrees/Snap broadband.  Been a customer for about 2 years and when the new 2 degrees unlimited plans came along I changed.  Should have clicked over at on the 28th of this month but the my account section still shows as "pending".  I queried this on twitter.  Got a reply about it having changed but billing hasn't yet caught up so have 1TB of data whilst that gets sorted.  I would have been happy with a simple "dont panic...it'll come right" reply but the simple act of going out of their way and bunging a bunch of data onto my account was a nice gesture.  Thanks 2degrees/Snap!

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507 posts

Ultimate Geek
+1 received by user: 64


  Reply # 1376818 31-Aug-2015 08:52
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Have to agree - +1 for 2Degrees, had a few issues with my connection setup, but pleasantly/promptly resolved and everything now switched over and running like a dream . Happy days and thanks 2Degrees! :D

2064 posts

Uber Geek
+1 received by user: 327


  Reply # 1376899 31-Aug-2015 10:02
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Have to agree, i had a bit of a hiccup getting the modem in time but other than that it has been seamless

My line speed appears to have increased from 50 to 58mbps but I can live with that :P

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