Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Webhead
1759 posts

Uber Geek
+1 received by user: 480

Trusted
Subscriber

Topic # 179249 1-Sep-2015 21:46
Send private message

Anyone else experiencing problems with connectivity to the US?

Have had several instances today and tonight where I have completely lost connection to the US.

Seems to stop at 69.7.69.111.static.snap.net.nz when I have been trying traceroutes.




View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
24991 posts

Uber Geek
+1 received by user: 4880

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 1378012 2-Sep-2015 07:35
Send private message

I've seen a few comments in recent nights from people talking about connectivity and weird routing out of NZ with a few different ISPs

3825 posts

Uber Geek
+1 received by user: 1421

Trusted
Subscriber

  Reply # 1378221 2-Sep-2015 13:22
Send private message

I lost connection to Steam for a few minutes last night. Checked on Reddit, two other people in NZ were also reporting it.




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


 
 
 
 


956 posts

Ultimate Geek
+1 received by user: 346
Inactive user


  Reply # 1378416 2-Sep-2015 17:17
Send private message

I've had this randomly over the last few weeks, normally in the evening. Happened last night too.

Per the Facebook CDN thread:
Broken:
Tracing route to www.gpforums.co.nz [52.64.62.230]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms pfsense.local [192.168.1.1]
2 25 ms 26 ms 24 ms 69.7.69.111.static.snap.net.nz [111.69.7.69]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms pfsense.local [192.168.1.1]
2 9 ms 9 ms 8 ms 69.7.69.111.static.snap.net.nz [111.69.7.69]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.

and working

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms pfsense.local [192.168.1.1]
2 5 ms 7 ms 9 ms 69.7.69.111.static.snap.net.nz [111.69.7.69]
3 * * * Request timed out.
4 61 ms 69 ms 62 ms 23655.syd.equinix.com [202.167.228.156]
5 38 ms 37 ms 38 ms 32934.syd.equinix.com [202.167.228.39]
6 49 ms 48 ms 50 ms psw01d.syd1.tfbnw.net [173.252.66.51]
7 61 ms 59 ms 60 ms msw1ab.01.syd1.tfbnw.net [173.252.66.83]
8 62 ms 62 ms 55 ms edge-star-shv-01-syd1.facebook.com [179.60.193.3
]

Tracing route to www.gpforums.co.nz [52.64.62.230]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms pfsense.local [192.168.1.1]
2 5 ms 4 ms 4 ms 69.7.69.111.static.snap.net.nz [111.69.7.69]
3 * * * Request timed out.
4 61 ms 64 ms 62 ms 23655.syd.equinix.com [202.167.228.156]
5 39 ms 41 ms 38 ms 16509.syd.equinix.com [202.167.228.131]
6 47 ms 55 ms 52 ms 52.95.36.98
7 59 ms 60 ms 62 ms 52.95.36.105
8 51 ms 49 ms 47 ms 54.240.192.107
9 * * * Request timed out.
10 * * * Request timed out.
11 * * ^C

549 posts

Ultimate Geek
+1 received by user: 62


  Reply # 1379318 3-Sep-2015 17:59
Send private message

It's terrible right now.
Packetloss to facebook/google everywhere. 3k ms pings

SCM

456 posts

Ultimate Geek
+1 received by user: 46


  Reply # 1379322 3-Sep-2015 18:05
Send private message

Psilan: It's terrible right now.
Packetloss to facebook/google everywhere. 3k ms pings



IPv4 or IPv6?

I see no issues what so ever via IPv6...

Pinging facebook.com [2a03:2880:20:4f06:face:b00c:0:1] with 32 bytes of data:
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=211ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=211ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=211ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=209ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=209ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=209ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=209ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=209ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=209ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=209ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms
Reply from 2a03:2880:20:4f06:face:b00c:0:1: time=210ms




 Click to see full size

 

 


549 posts

Ultimate Geek
+1 received by user: 62


  Reply # 1379324 3-Sep-2015 18:09
Send private message

IPv4. Fritzbox breaks when you enable ipv6...

Pinging facebook.com [173.252.74.22] with 32 bytes of
Reply from 173.252.74.22: bytes=32 time=231ms TTL=78
Request timed out.
Request timed out.
Reply from 173.252.74.22: bytes=32 time=880ms TTL=78
Reply from 173.252.74.22: bytes=32 time=230ms TTL=78
Request timed out.
Reply from 173.252.74.22: bytes=32 time=235ms TTL=78
Reply from 173.252.74.22: bytes=32 time=1759ms TTL=78
Request timed out.
Reply from 173.252.74.22: bytes=32 time=1256ms TTL=78
Reply from 173.252.74.22: bytes=32 time=3232ms TTL=78
Reply from 173.252.74.22: bytes=32 time=230ms TTL=78
Request timed out.
Reply from 173.252.74.22: bytes=32 time=463ms TTL=78
Reply from 173.252.74.22: bytes=32 time=2141ms TTL=78
Reply from 173.252.74.22: bytes=32 time=2243ms TTL=78
Request timed out.
Reply from 173.252.74.22: bytes=32 time=1932ms TTL=78
Reply from 173.252.74.22: bytes=32 time=3004ms TTL=78
Reply from 173.252.74.22: bytes=32 time=230ms TTL=78
Request timed out.
Reply from 173.252.74.22: bytes=32 time=2703ms TTL=78
Reply from 173.252.74.22: bytes=32 time=231ms TTL=78

549 posts

Ultimate Geek
+1 received by user: 62


  Reply # 1379328 3-Sep-2015 18:13
Send private message

Weird seems okay now.
This has been happening for about a week since the other facebook cdn thread.

SCM

456 posts

Ultimate Geek
+1 received by user: 46


  Reply # 1379332 3-Sep-2015 18:25
Send private message

I don't use Facebook all that much but when I have lately I have noticed the page doesn't load properly (chat sidebar does not load at all), is that related to this issue I'm not sure.


IPv4 seems to work fine too...

Pinging 173.252.74.22 with 32 bytes of data:
Reply from 173.252.74.22: bytes=32 time=211ms TTL=79
Reply from 173.252.74.22: bytes=32 time=212ms TTL=79
Reply from 173.252.74.22: bytes=32 time=212ms TTL=79
Reply from 173.252.74.22: bytes=32 time=210ms TTL=79
Reply from 173.252.74.22: bytes=32 time=212ms TTL=79
Reply from 173.252.74.22: bytes=32 time=211ms TTL=79
Reply from 173.252.74.22: bytes=32 time=211ms TTL=79
Reply from 173.252.74.22: bytes=32 time=211ms TTL=79
Reply from 173.252.74.22: bytes=32 time=211ms TTL=79
Reply from 173.252.74.22: bytes=32 time=211ms TTL=79
Reply from 173.252.74.22: bytes=32 time=211ms TTL=79
Reply from 173.252.74.22: bytes=32 time=212ms TTL=79
Reply from 173.252.74.22: bytes=32 time=211ms TTL=79



Not sure what you mean by " Fritzbox breaks when you enable ipv6..."  IPv6 works perfect on my fritzbox and has done for the last few years.




 Click to see full size

 

 


549 posts

Ultimate Geek
+1 received by user: 62


  Reply # 1379334 3-Sep-2015 18:27
Send private message

IPv6 caused a lot of disconnections for me. Snap support recommends turning it off, and have done for many others.
At the time, once it was off I had no more issues.

Edit: FYI in cause there is any doubt about the quality of my dsl link. I am completely maxing out the allowable 70;

Receive Direction Send Direction Max. DSLAM throughput kbit/s 70000 10360 Min. DSLAM throughput kbit/s 360 360 Attainable data rate kbit/s 74996 37128 Current throughput kbit/s 70000 10344

SCM

456 posts

Ultimate Geek
+1 received by user: 46


  Reply # 1379341 3-Sep-2015 18:37
Send private message

The issues with Snap's IPv6 have been largely resolved as of several months ago. But I was one of the lucky ones whom never had issues with it, that is up until I got a static v6 range but that was resolved in a manor of days.

I'm on fiber so could be using different routes from you however I have had an extended ping running to FB for the last 30 mins (via IPv4). It has an average ping time of 218ms





 Click to see full size

 

 


549 posts

Ultimate Geek
+1 received by user: 62


  Reply # 1379342 3-Sep-2015 18:39
Send private message

SCM: The issues with Snap's IPv6 have been largely resolved as of several months ago. But I was one of the lucky ones whom never had issues with it, that is up until I got a static v6 range but that was resolved in a manor of days.


Good to know. They should tell their customers.
Thanks :)

SCM

456 posts

Ultimate Geek
+1 received by user: 46


  Reply # 1379347 3-Sep-2015 18:54
Send private message

Psilan:
SCM: The issues with Snap's IPv6 have been largely resolved as of several months ago. But I was one of the lucky ones whom never had issues with it, that is up until I got a static v6 range but that was resolved in a manor of days.


Good to know. They should tell their customers.
Thanks :)


Yea... umm... I'm sure it was mentioned here (several times) at the time.

Something I just realized that could be helpful to this thread is I have services in the US that connect to my home server and are running 24/7, there has not been any issues with connectivity to the US for them what so ever.
I guess, like the IPv6 issues, I'm one of the lucky ones that are not affected by this issue.




 Click to see full size

 

 


51 posts

Master Geek
+1 received by user: 5


Reply # 1379977 4-Sep-2015 20:31
Send private message

former snap customer here with 200/200Mbit fibre, and yeah service over the last few months since 2Degrees took over is total rubbish. Packet loss of 5-12% and sometimes all out unreachable.

Support is useless as expected. They have chorus run tests on the fibre and it's fine so they ignore the problem. I've run traceroutes over 24h+ long periods and see drops almost always from *.ape.nzix.net.

Most often snap1 or vocus/akama1 which appear to be their caching setup. Support is clueless every single time I try and bring this up and tell me to email traceroutes, which I've done. Then they email me a week later and say "are you still having problems, no faults found on your chrous line check."

I'm paying a very good deal for this package and rubbish service. Why did snap have to sell out. >:(

956 posts

Ultimate Geek
+1 received by user: 346
Inactive user


  Reply # 1385238 10-Sep-2015 20:44
Send private message

happening again, this time its been down for more than 30 minutes.. had to switch to our backup spark connection.. getting pretty tired of it now

6133 posts

Uber Geek
+1 received by user: 2599

Moderator
Trusted
Subscriber

  Reply # 1385239 10-Sep-2015 20:46
Send private message

Was just about to phone them when I saw this.

Noticed most international is impacted with me at the moment (including Facebook, dns4me (bummer this), Facebook, Twitter, many more)...




Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router Guide | Community UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21


Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16


The future-proof 10.5-inch iPad Pro
Posted 13-Jun-2017 18:16


Mandatory data breach reporting in Australia
Posted 13-Jun-2017 11:30


Review: Sony MDR-1000X noise-cancelling headphones
Posted 12-Jun-2017 08:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.