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  Reply # 1380982 7-Sep-2015 10:46
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Sideface:
Not true. VDSL works at a higher frequency than ADSL, which is why you should have a VDSL filter / splitter installed.  Most ISPs install VDSL filters routinely - 2D does not.



Snap were one of the driving forces behind Chorus offering a filter as standard for VDSL2 installs. With the pricing changes last year some have opted to avoid paying the monthly fee and not provide this as standard and instead opt for the lower monthly price. I was now are of Snap changing to this model.

Can anybody confirm that 2d are now doing this?


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  Reply # 1380983 7-Sep-2015 10:48
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E3xtc: Sweet - thanks all - the house is a newish build (5 years so so) and I think we are close ish to the exchange, but no idea about the wiring TBH...have pinged coffeebaron a message (as am in Akld), so will see what the story is. :)


Also worth remembering that it's not straight-line distance to the exchange that's important, it's cable distance. A friend of ours is a stone's throw from the exchange, but the cables loop around his block in the opposite direction so in fact he's barely on the edge of VDSL service.




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.




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  Reply # 1385323 11-Sep-2015 01:31
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Jase2985: not much more you can do now


And yet it gets faster, the DLM profile hasn't been fully applied yet and the box is still going through it's settle in period, speed figures are getting quite amusing now for some and nice and quick for others.


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  Reply # 1385329 11-Sep-2015 06:01
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Falloutboy:
Jase2985: not much more you can do now


And yet it gets faster, the DLM profile hasn't been fully applied yet and the box is still going through it's settle in period, speed figures are getting quite amusing now for some and nice and quick for others.



notice the YOU can do in there :)

DLM profile has fully been applied, it is always fully applied, it just keep monitoring your line and making changes as necessary, its more agressive in the first 10 days but its always monitoring.

nothing more that YOU can do really, DLM just does it thing

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  Reply # 1385398 11-Sep-2015 09:17
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sbiddle: 

Snap were one of the driving forces behind Chorus offering a filter as standard for VDSL2 installs. With the pricing changes last year some have opted to avoid paying the monthly fee and not provide this as standard and instead opt for the lower monthly price. I was now are of Snap changing to this model.

Can anybody confirm that 2d are now doing this?



Confirmation would be good - but based on customer reports here I think I've seen at least 3 people saying that 2D told them they don't get a master filter as part of the install now - seems to be since 2D did the rebranding of their broadband from snap brand to 2d.  Pretty disappointing TBH.



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  Reply # 1385529 11-Sep-2015 11:41
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sidefx:
sbiddle: 

Snap were one of the driving forces behind Chorus offering a filter as standard for VDSL2 installs. With the pricing changes last year some have opted to avoid paying the monthly fee and not provide this as standard and instead opt for the lower monthly price. I was now are of Snap changing to this model.

Can anybody confirm that 2d are now doing this?



Confirmation would be good - but based on customer reports here I think I've seen at least 3 people saying that 2D told them they don't get a master filter as part of the install now - seems to be since 2D did the rebranding of their broadband from snap brand to 2d.  Pretty disappointing TBH.


I wasn't told you don't - but I wasn't told they would provide one - nor did they - i Paid for it in the end, they simply said "Wait and see what happens once the DLM is applied"

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  Reply # 1385556 11-Sep-2015 11:52
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I wasn't told until I asked specifically - and then they said no. 

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  Reply # 1385566 11-Sep-2015 12:13
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sbiddle: Since when did Snap/2d stop full installs with master filter?






a couple of months ago I think. 

Planning on writing another blog article about it?


ETA: not surprising seeing as

a) chorus have increased the 'extra' cost of the master filter from $5 per month to $10 per month - making the total lifetime cost to the ISP $300 for putting a master filter in. (waaay more than coffeebaron charges)

b) other ISPs have been doing it for a while on naked connections with little/no problems reported (various geekzone threads about Bigpipe, slingshot, and Vodafone doing this), and just then just doing the installs for edge cases where wiring is bad, instead of applying pointless blanket expenditure.

c) with more and more existing VDSL connections out there, doing it on every connection is a waste when a fair chunk of people now will have already had a filter installed from their previous ISP.

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  Reply # 1385579 11-Sep-2015 12:34
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NonprayingMantis: 

b) other ISPs have been doing it for a while on naked connections with little/no problems reported (various geekzone threads about Bigpipe, slingshot, and Vodafone doing this), and just then just doing the installs for edge cases where wiring is bad, instead of applying pointless blanket expenditure.


Perhaps, question is are there really little\no problems, or does the average person just have no idea they're experiencing sub-optimal performance on their connection? I suspect many people who do have problems don't have a clue and don't report it at all - they just accept it because "Ah well, New Zealand internetz sucks yo"

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  Reply # 1385654 11-Sep-2015 13:34
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sidefx:
NonprayingMantis: 

b) other ISPs have been doing it for a while on naked connections with little/no problems reported (various geekzone threads about Bigpipe, slingshot, and Vodafone doing this), and just then just doing the installs for edge cases where wiring is bad, instead of applying pointless blanket expenditure.


Perhaps, question is are there really little\no problems, or does the average person just have no idea they're experiencing sub-optimal performance on their connection? I suspect many people who do have problems don't have a clue and don't report it at all - they just accept it because "Ah well, New Zealand internetz sucks yo"


depends really what the effect is.

To people on this forum,  a reduction of 3-5Mbps due to having no filter might be considered unacceptably bad. (yeah, there will be cases where it is worse than that, but anything particularly bad WILL get picked up and complained about - given the ISPs have promised customers speeds between 20-60MBps)

 But to the average person,  they wouldn't care about a drop from 35 to 25Mbps - they likely wouldn't even notice the difference in their actual usage.  And yeah, if they don't notice or care, then by definition there really isn't a problem.

So if the average customer actually doesn't care,  why on earth would it make sense for the ISP to force every single one to pay for it?
ISPs who provide 'free' master filter as part of their plans end up paying Chorus an extra $300+GST for that customer. Thats the sort of cost that would absolutely be build into the price of the plan.  So it either makes it more expensive, or means the ISP cuts back on other costs (like providing adequate customer service - naming no names here- but we all know which ISPs have rubbish service).

I would MUCH rather my ISP spent an extra $10/m on customer service than on forcing a master filter on every customer when, maybe, only 10-20% of them would actually get any sort of meaningful benefit from it. (by meaningful, I mean an improvement of 10+ Mbps)

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  Reply # 1385695 11-Sep-2015 14:13
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Fair enough, what you say makes sense, especially in light of chorus putting up the cost ($10 per month does seem excessive!) assuming the number of people with a real problem (very significantly lowered sync rate, disconnections, etc) caused by internal wiring is low.

But given that it appears from anecdotal evidence on these forums that houses are still being built without any sort of structure cabling, sparkies are still daisy chaining jackpoints, etc, I wonder if it is as low as one might hope?

EDIT: I still feel it would be worth sticking with "free" master filter installs, even if the number of customers with real problems that a master filter would fix is relatively low - the cost of installing a master filter is very much a known quantity - whereas I think the damage caused to your brand (and helpdesk ;-) ) of not installing them is really an unknown... though admittedly I still think most people are fairly clueless so possibly won't know any better anyway. *shrug*

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