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604 posts

Ultimate Geek

# 180480 10-Sep-2015 18:20
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I have a very unusual issue regarding my fibre connection. I know this because I'm reminded every time I call 2D to find out if there is any progress on it.

It's coming up to three months and while I understand that it's an unusual fault I personally don't think anyone is actually trying to figure it out as only once has a Chorus technician come out to my house and that was almost two months ago. It seems like it's been chucked in the too hard basket leaving me to just suffer.

What really gets on my wick though is they continue to charge me and I can't change ISP's because that would be breaking my contract. Isn't part of the contract they supply me with internet?

So I really am stuck between a rock and a hard place. I asked one of the customer service reps what he would do in my situation, he said he'd probably move house. So anyone want to buy a house with no phone or internet.

Any suggestions on what I should do. I'd appreciate any advice.

P.S. This issue started when they were still Snap.

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604 posts

Ultimate Geek

  # 1398353 2-Oct-2015 00:07
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Well I'm happy to say that Chorus found the fault and after a pretty agonising three months I'm finally back online. Something to do with resetting a card. Once I have a more detailed explanation I'll post it and then maybe someone with the same issue will stumble onto this thread. Meanwhile I thought I'd just leave this here.

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