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75 posts

Master Geek

# 180550 13-Sep-2015 16:27
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Anyone know the email settings for IMAP? I get my email on MS outlook for a few years now, but now it doesn't connect/receive. I remember setting this up using the settings that were on the snap website (no longer available). Now it comes up with error 0x800CCC0E; cannot connect to the server.
I use these settings;
Incoming Port: 993 SSL
Outgoing Port: 465 SSL
Require SPA: Yes (No doesn't work either)

I changed the ports to default on no encryption and get no errors, but no emails are coming through. I logon the website webmail and I can see a bunch of unread emails that haven't been received on MS Outlook. I contacted 2DM through their website about it, but haven't got any replies back. If anyone remembers the correct ports/settings that can post them here and save me an hour queue on the phone, that would be greatly appreciated.

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1537 posts

Uber Geek


  # 1388525 16-Sep-2015 14:04
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Hey everyone,

Just a quick note on emails, while we no longer provide this service or addresses to new 2degrees Broadband customers, we are still supporting this service fully for previous Snap customers.

For our IMAP email settings:
IMAP Server:
Port: 143
Username: Full email address
Password: Same as webmail

SMTP Server:
Port: 465 or 587
Username: Full email address
Password: Same as webmail

Hope that helps! Please feel free to give us a call on 0800 022 022 if you are still having issues

Thanks ^JOB

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