Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

23 posts


# 180629 15-Sep-2015 18:42
Send private message


I am trying to remotely diagnose this issue, as I am overseas - Internet hasn't been working the whole day.

- Chorus ONT appears okay (green power/optical lights, yellow LAN1 light)
- FritzBox7390 reports that it is connected, and shows a public IP address. However, no calls can be made from DECT phones, and I cannot connect back remotely either.
- All clients connected to the FritzBox (either via Ethernet or wireless) cannot access the Internet either.

I have tried rebooting the router with no success. Anything else I can try or look into?

Thank you.

Filter this topic showing only the reply marked as answer Create new topic
3885 posts

Uber Geek


  # 1388251 15-Sep-2015 21:53

All you can do is call and report a fault. I'm assuming you just get DNS errors when you try to access the Internet?

1537 posts

Uber Geek


  # 1388541 16-Sep-2015 14:10
One person supports this post
Send private message

Hey Delitus,

Thanks for your post, I've found your account from the username and everything looks OK as far as we can tell from this end, the account is currently online, with a public IP address and is pingable from our end.

I'd recommend getting someone on-site to call us on 0800 022 022 opt 2 if possible, and we can guide them through some further troubleshooting.

Thanks ^JOB


23 posts


  # 1388767 16-Sep-2015 23:54
Send private message

Issue resolved. I had a talk with the family yesterday, and turns out that the wrong router had been restarted. I told them to restart the "red spaceship" device, and all is working again. :)

By the way, thanks so much for taking the time to look into this issue from your end as well - really appreciate it!

Filter this topic showing only the reply marked as answer Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35

Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24

The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55

Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52

Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55 announces partnership with smartphone manufacturer HTC
Posted 16-Sep-2019 21:30

Finalists Announced for Microsoft NZ Partner Awards
Posted 16-Sep-2019 19:37

OPPO Showcases New CameraX Capabilities at Google Developer Days China 2019
Posted 15-Sep-2019 12:42

New Zealand PC Market returns to growth
Posted 15-Sep-2019 12:24

Home sensor charity director speaks about the preventable death which drives her to push for healthy homes
Posted 11-Sep-2019 08:46

Te ao Maori Minecraft world set to inspire Kiwi students
Posted 11-Sep-2019 08:43

Research reveals The Power of Games in New Zealand
Posted 11-Sep-2019 08:40

Ring Door View Cam now available in New Zealand
Posted 11-Sep-2019 08:38

Vodafone NZ to create X Squad
Posted 10-Sep-2019 10:25

Huawei nova 5T to be available 20th September
Posted 5-Sep-2019 11:55

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.