Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

21 posts

+1 received by user: 2

Topic # 180629 15-Sep-2015 18:42
Send private message


I am trying to remotely diagnose this issue, as I am overseas - Internet hasn't been working the whole day.

- Chorus ONT appears okay (green power/optical lights, yellow LAN1 light)
- FritzBox7390 reports that it is connected, and shows a public IP address. However, no calls can be made from DECT phones, and I cannot connect back remotely either.
- All clients connected to the FritzBox (either via Ethernet or wireless) cannot access the Internet either.

I have tried rebooting the router with no success. Anything else I can try or look into?

Thank you.

Filter this topic showing only the reply marked as answer Create new topic
1633 posts

Uber Geek
+1 received by user: 494


  Reply # 1388251 15-Sep-2015 21:53
Send private message

All you can do is call and report a fault. I'm assuming you just get DNS errors when you try to access the Internet?

1362 posts

Uber Geek
+1 received by user: 202


  Reply # 1388541 16-Sep-2015 14:10
One person supports this post
Send private message

Hey Delitus,

Thanks for your post, I've found your account from the username and everything looks OK as far as we can tell from this end, the account is currently online, with a public IP address and is pingable from our end.

I'd recommend getting someone on-site to call us on 0800 022 022 opt 2 if possible, and we can guide them through some further troubleshooting.

Thanks ^JOB


21 posts

+1 received by user: 2

  Reply # 1388767 16-Sep-2015 23:54
Send private message

Issue resolved. I had a talk with the family yesterday, and turns out that the wrong router had been restarted. I told them to restart the "red spaceship" device, and all is working again. :)

By the way, thanks so much for taking the time to look into this issue from your end as well - really appreciate it!

Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Push notifications: A productivity killer
Posted 25-Jul-2017 14:15

Intergen takes SKYCITY to the cloud
Posted 25-Jul-2017 14:04

Nothing nebulous about Microsoft’s cloud-transition
Posted 21-Jul-2017 15:34

We’re spending more on tech, but not as much as Australians
Posted 21-Jul-2017 11:43

Endace announces EndaceFabric for network-wide packet recording
Posted 20-Jul-2017 20:49

Acorn 6: MacOS image editing for the rest of us
Posted 20-Jul-2017 17:04

HTC faces backlash over keyboard pop-up ads
Posted 19-Jul-2017 15:53

BNZ adds Visa credit cards to Android Pay wallet
Posted 18-Jul-2017 19:44

Still living in a Notification hell – Om Malik
Posted 18-Jul-2017 13:00

Duet Display uses iPad to extend Mac, PC
Posted 18-Jul-2017 10:58

PC sales could be worse
Posted 17-Jul-2017 07:34

Crypto-currencies, tulips, market bubbles
Posted 17-Jul-2017 06:38

NZ Tech Podcast: Big batteries, solar cars, cold war, IoT
Posted 16-Jul-2017 16:53

Vodafone Australia mulls Wisp alliance, NZ implications
Posted 13-Jul-2017 16:49

Rural health professionals see fibre pay-off
Posted 13-Jul-2017 11:52

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.