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566 posts

Ultimate Geek
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Topic # 180807 22-Sep-2015 15:28
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Strange problem can't access http://www.vodafone.co.nz from our SNAP/2degress UFB connection. 

Can anybody else confirm this thanks.







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SCM

456 posts

Ultimate Geek
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  Reply # 1392002 22-Sep-2015 15:33
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Yes.. from fiber in Dunedin




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19924 posts

Uber Geek
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  Reply # 1392007 22-Sep-2015 15:40
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yes from vdsl in auckland.




Richard rich.ms

 
 
 
 


480 posts

Ultimate Geek
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  Reply # 1392010 22-Sep-2015 15:44
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worked - VDSL in Porirua



566 posts

Ultimate Geek
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  Reply # 1392011 22-Sep-2015 15:44
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Here is my trace:





98 posts

Master Geek
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  Reply # 1392018 22-Sep-2015 15:55
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Works for me as well. UFB in Wellington.

What are you DNS settings set to? You using alternate DNS settings?

SCM

456 posts

Ultimate Geek
+1 received by user: 46


  Reply # 1392022 22-Sep-2015 16:00
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Seems they have tracert and ping disabled on their server as my tracert looks much the same and ping times out however I can still access their site




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809 posts

Ultimate Geek
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  Reply # 1392025 22-Sep-2015 16:04
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MTU/MRU size issue perhaps?



566 posts

Ultimate Geek
+1 received by user: 153


  Reply # 1392069 22-Sep-2015 16:53
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There nothing wrong with the DNS as it's working perfectly for every other website. There has been no changes in configuration on the firewall.

It's just Vodafone.co.nz which is hanging up. I've tried multiple PCs in the office and we are not using a proxy server. It's all a bit weird.

If the firewall was blocking anything it would display an alternative error page.






38 posts

Geek
+1 received by user: 4


  Reply # 1392147 22-Sep-2015 18:59
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No problems here

 

curl -v www.vodafone.co.nz > /dev/null

 

* Rebuilt URL to: www.vodafone.co.nz/

 

% Total % Received % Xferd Average Speed Time Time Time Current

 

Dload Upload Total Spent Left Speed

 

0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0* Trying 203.109.185.25...

 

* Connected to www.vodafone.co.nz (203.109.185.25) port 80 (#0)

 

> GET / HTTP/1.1

 

> Host: www.vodafone.co.nz

 

> User-Agent: curl/7.43.0

 

> Accept: */*

 

>

 

< HTTP/1.1 200 OK
etc...

 


Does your DNS resolve correctly?
Does a connection get established?
Does the server respond?

2657 posts

Uber Geek
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  Reply # 1392370 23-Sep-2015 00:56
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I don't have access to one any more, but I was never able to login to the TelstraClear/Vodafone customer zone from Snap connections.




Information wants to be free.
The Net interprets censorship as damage and routes around it.


755 posts

Ultimate Geek
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  Reply # 1392372 23-Sep-2015 01:00
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I get the scenic routing via Vocus/Australia as well, however the page does load. Auckland, VDSL.

547 posts

Ultimate Geek
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  Reply # 1392386 23-Sep-2015 06:49
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I too get the scenic route and the page does load= SNAP ADSL

  1     8 ms     3 ms     1 ms  router.asus.com [192.168.0.1]
  2     7 ms     7 ms     6 ms  57.35.69.111.static.snap.net.nz [111.69.35.57]
  3     9 ms     6 ms     6 ms  43.243.21.30
  4    31 ms    29 ms    29 ms  43.243.21.27
  5    30 ms    30 ms    29 ms  ten-0-1-0-2.cor01.alb01.akl.VOCUS.net.nz [114.31.202.38]
  6    31 ms    30 ms    31 ms  ten-0-0-0-2.cor03.syd03.nsw.VOCUS.net.au [114.31.199.116]
  7    32 ms    30 ms    30 ms  bundle-100.bdr04.syd03.nsw.vocus.net.au [114.31.192.57]
  8    32 ms    32 ms    29 ms  as9500.cust.bdr03.syd03.nsw.VOCUS.net.au [114.31.200.222]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.

John




I know enough to be dangerous


131 posts

Master Geek


  Reply # 1392448 23-Sep-2015 08:56
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no issue from Christchurch ADSl.



566 posts

Ultimate Geek
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  Reply # 1392601 23-Sep-2015 11:16
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Okay, I've escalated the problem to 2D. They can't even access www.vodafone.co.nz directly but they can if it's done via Goggle search??? However it's very slow with a 3/5 success rate.

I still can't ping VF.

I've flushed the DNS on the servers and desktop PC.

Even they can't understand why it's not working








566 posts

Ultimate Geek
+1 received by user: 153


  Reply # 1392618 23-Sep-2015 11:50
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I've found a Workaround and it was to use Hola plug-in for Google Chrome.





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