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656 posts

Ultimate Geek

# 180807 22-Sep-2015 15:28
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Strange problem can't access from our SNAP/2degress UFB connection. 

Can anybody else confirm this thanks.

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457 posts

Ultimate Geek

  # 1392002 22-Sep-2015 15:33
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Yes.. from fiber in Dunedin

 Click to see full size



22431 posts

Uber Geek


  # 1392007 22-Sep-2015 15:40
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yes from vdsl in auckland.



590 posts

Ultimate Geek

  # 1392010 22-Sep-2015 15:44
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worked - VDSL in Porirua

656 posts

Ultimate Geek

  # 1392011 22-Sep-2015 15:44
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Here is my trace:

213 posts

Master Geek


  # 1392018 22-Sep-2015 15:55
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Works for me as well. UFB in Wellington.

What are you DNS settings set to? You using alternate DNS settings?


457 posts

Ultimate Geek

  # 1392022 22-Sep-2015 16:00
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Seems they have tracert and ping disabled on their server as my tracert looks much the same and ping times out however I can still access their site

 Click to see full size



1384 posts

Uber Geek

  # 1392025 22-Sep-2015 16:04
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MTU/MRU size issue perhaps?


656 posts

Ultimate Geek

  # 1392069 22-Sep-2015 16:53
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There nothing wrong with the DNS as it's working perfectly for every other website. There has been no changes in configuration on the firewall.

It's just which is hanging up. I've tried multiple PCs in the office and we are not using a proxy server. It's all a bit weird.

If the firewall was blocking anything it would display an alternative error page.

42 posts


  # 1392147 22-Sep-2015 18:59
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No problems here


curl -v > /dev/null


* Rebuilt URL to:


% Total % Received % Xferd Average Speed Time Time Time Current


Dload Upload Total Spent Left Speed


0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0* Trying


* Connected to ( port 80 (#0)


> GET / HTTP/1.1


> Host:


> User-Agent: curl/7.43.0


> Accept: */*




< HTTP/1.1 200 OK


Does your DNS resolve correctly?
Does a connection get established?
Does the server respond?

3841 posts

Uber Geek

Lifetime subscriber

  # 1392370 23-Sep-2015 00:56
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I don't have access to one any more, but I was never able to login to the TelstraClear/Vodafone customer zone from Snap connections.

Information wants to be free. The Net interprets censorship as damage and routes around it.

815 posts

Ultimate Geek


  # 1392372 23-Sep-2015 01:00
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I get the scenic routing via Vocus/Australia as well, however the page does load. Auckland, VDSL.

869 posts

Ultimate Geek

  # 1392386 23-Sep-2015 06:49
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I too get the scenic route and the page does load= SNAP ADSL

  1     8 ms     3 ms     1 ms []
  2     7 ms     7 ms     6 ms []
  3     9 ms     6 ms     6 ms
  4    31 ms    29 ms    29 ms
  5    30 ms    30 ms    29 ms []
  6    31 ms    30 ms    31 ms []
  7    32 ms    30 ms    30 ms []
  8    32 ms    32 ms    29 ms []
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.


I know enough to be dangerous

131 posts

Master Geek

  # 1392448 23-Sep-2015 08:56
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no issue from Christchurch ADSl.

656 posts

Ultimate Geek

  # 1392601 23-Sep-2015 11:16
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Okay, I've escalated the problem to 2D. They can't even access directly but they can if it's done via Goggle search??? However it's very slow with a 3/5 success rate.

I still can't ping VF.

I've flushed the DNS on the servers and desktop PC.

Even they can't understand why it's not working

656 posts

Ultimate Geek

  # 1392618 23-Sep-2015 11:50
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I've found a Workaround and it was to use Hola plug-in for Google Chrome.

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