Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




13746 posts

Uber Geek
+1 received by user: 2388

Trusted
Subscriber

Topic # 181026 29-Sep-2015 21:17
Send private message

Is anyone else getting micro outages to international sites on 2degrees (ex Snap) UFB this evening? Facebook isn't loading, Paypal is timing out, lots of sites are having issues. Paypayl GETs seem to eb working better than POSTs (like creating an invoice). I've had to give up on it, I'll try at work tomorrow.

Johnsonville, Wellington.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
956 posts

Ultimate Geek
+1 received by user: 346
Inactive user


  Reply # 1396893 29-Sep-2015 21:36
Send private message

Sure am.

Bit over it now, same old routing issues..

534 posts

Ultimate Geek
+1 received by user: 30

Trusted

  Reply # 1396940 29-Sep-2015 22:05
Send private message

Yeah have been having it also here in Porirua.




 

Connecting to UFB? Go with Bigpipe and use this link for free credit!


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
5 posts

Wannabe Geek


  Reply # 1396970 29-Sep-2015 22:45
Send private message

I'm getting the same problem. Kelburn, Wellington, VDSL.

I rung the help desk, but they have no record of any problem.

This has happened quite a lot recently.

Netflix kept running through the micro outages, but web pages couldn't be found, and WoW disconnected.

146 posts

Master Geek
+1 received by user: 27


  Reply # 1396978 29-Sep-2015 23:06
Send private message

I'm at work, but my partner in Wilton on VDSL has been vocal with me about this. Speaking to the helpdesk now and there are "no issues" with the network...

Meow
7273 posts

Uber Geek
+1 received by user: 3477

Moderator
Trusted
Lifetime subscriber

  Reply # 1396980 29-Sep-2015 23:10
Send private message

Have been seeing them tonight too, has been a bit of a pain.






13746 posts

Uber Geek
+1 received by user: 2388

Trusted
Subscriber

  Reply # 1397029 30-Sep-2015 07:57
Send private message

Hopefully someone from Snap/2D can comment here, if not I'll call them if it happens again this evening. Annoying. This is the first time it's happened for me.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


51 posts

Master Geek
+1 received by user: 5


  Reply # 1397036 30-Sep-2015 08:23
Send private message

This has been happening to me for months. Support always has me run tracerouts and then "tests my fibre line for errors" and finds none. They promis to call back and ****NEVER DO*****

 

 

I'm really sick of it. And thing is, it's 100% routing issue as I've used tor and can access sites that are down atm. Stuff.co.nz and steampowered.com are both 100% unreachable via direct access. But use tor, and boom it loads like a champ.

 

 

Really hating 2degress support and service, does anyone else offer 200/200 fibre that is good? Shame snap went away.



13746 posts

Uber Geek
+1 received by user: 2388

Trusted
Subscriber

  Reply # 1397038 30-Sep-2015 08:27
Send private message

solorvox: This has been happening to me for months. Support always has me run tracerouts and then "tests my fibre line for errors" and finds none. They promis to call back and ****NEVER DO***** I'm really sick of it. And thing is, it's 100% routing issue as I've used tor and can access sites that are down atm. Stuff.co.nz and steampowered.com are both 100% unreachable via direct access. But use tor, and boom it loads like a champ. Really hating 2degress support and service, does anyone else offer 200/200 fibre that is good? Shame snap went away.


That doesn't prove it's a routing issue, it could be anything, packets being dropped maybe. Suspect it'd be fine using a VPN, but I didn't think of that last night.

I moved from TC to Snap because of poor routing by TC, so if 2degrees screws that up I'll have to look at another ISP.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


51 posts

Master Geek
+1 received by user: 5


  Reply # 1397048 30-Sep-2015 08:35
Send private message

timmmay:<br>That doesn't prove it's a routing issue, it could be anything, packets being dropped maybe. Suspect it'd be fine using a VPN, but I didn't think of that last night.<br><br>I moved from TC to Snap because of poor routing by TC, so if 2degrees&nbsp;screws that up I'll have to look at another ISP.


Well you can go read my other posts for more detail.  It's always dropped packets at snap IPs or ape.nzix.  Like I said, been testing and having this problem for months and they just never call back.  They have me supply proof and traceroutes but it never gets things fixed.

Plus if I can get 200Mbits (or about 20MB/s) from some sites with zero packet loss but get 100% from a site that otherwise works on tor.  Same destination IPs too.   It is a good indication their filter/cache/proxy is broken since the routes end in their IP space. But hey, the muppets the phone never seem to understand what I'm saying.





13746 posts

Uber Geek
+1 received by user: 2388

Trusted
Subscriber

  Reply # 1397050 30-Sep-2015 08:36
Send private message

Tried complaining on Twitter? That seems to be the main use for Twitter. BigPipe is worth considering I think, they seem to be just a naked connection, no proxying, no caching, just a connection.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


51 posts

Master Geek
+1 received by user: 5


  Reply # 1397052 30-Sep-2015 08:40
Send private message

timmmay: Tried complaining on Twitter? That seems to be the main use for Twitter. BigPipe is worth considering I think, they seem to be just a naked connection, no proxying, no caching, just a connection.


Funny, that's what snap used to be... and was still supposed to be because I have a contract.  Might be time for Fair Go instead.




13746 posts

Uber Geek
+1 received by user: 2388

Trusted
Subscriber

  Reply # 1397055 30-Sep-2015 08:45
Send private message

solorvox:
timmmay: Tried complaining on Twitter? That seems to be the main use for Twitter. BigPipe is worth considering I think, they seem to be just a naked connection, no proxying, no caching, just a connection.


Funny, that's what snap used to be... and was still supposed to be because I have a contract.  Might be time for Fair Go instead.



Probably too technical and not enough public interest. Vote with your wallet.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


1469 posts

Uber Geek
+1 received by user: 233

Trusted
2degrees

  Reply # 1397238 30-Sep-2015 11:34
One person supports this post
Send private message

Hey everyone,

We've had reports of some packet loss to a small number of services yesterday evening which we are trying to investigate with our upstream providers.

What we need is some solid information from people affected, such as what services they are having issues with, as well as some traceroutes to these services at the time the issues are occuring.

If this happens again, can you please send examples to geekzone@2degreesbroadband.co.nz with the following information so we can pass this up the chain and get things further investigated:
- Broadband username/Customer number
- Location
- Services/sites you are having issues with
- Trace routes to these sites at the time of the issue, and ideally a clean one after as well if possible.

Thanks in advance,

Ralph



13746 posts

Uber Geek
+1 received by user: 2388

Trusted
Subscriber

  Reply # 1397592 30-Sep-2015 20:56
Send private message

It's doing it again, right now, almost the same time as yesterday. Emailing now. Traceroutes shows a lot of packet loss during the outage, much less afterwards.

** Traceroutes during the problem


tracert www.facebook.com

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.x.x]
  2     4 ms     2 ms     3 ms  x.x.x.111.static.snap.net.nz [111.x.x.x]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    35 ms    34 ms    34 ms  msw1aa.01.syd1.tfbnw.net [173.252.66.84]
  8    34 ms    33 ms    35 ms  edge-star-shv-01-syd1.facebook.com [179.60.193.3]

Trace complete.

tracert www.paypal.com

Tracing route to e6166.a.akamaiedge.net [23.222.99.56]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.x.x]
  2     2 ms     3 ms     3 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
  3    15 ms    15 ms    15 ms  snap1.ape.nzix.net [192.203.154.120]
  4    30 ms    19 ms    14 ms  akamai.ape.nzix.net [192.203.154.177]
  5     *       13 ms    14 ms  a23-222-99-56.deploy.static.akamaitechnologies.com [23.222.99.56]

 ** Traceroutes a little later

tracert www.facebook.com

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.x.x]
  2     5 ms     2 ms     3 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
  3     *        *        *     Request timed out.
  4     *       37 ms    34 ms  23655.syd.equinix.com [202.167.228.156]
  5    36 ms    34 ms    35 ms  32934.syd.equinix.com [202.167.228.39]
  6    38 ms    34 ms    34 ms  psw01c.syd1.tfbnw.net [173.252.66.52]
  7    34 ms    34 ms    34 ms  msw1aa.01.syd1.tfbnw.net [173.252.66.84]
  8    35 ms    34 ms    34 ms  edge-star-shv-01-syd1.facebook.com [179.60.193.3]

Trace complete.


tracert www.paypal.com

Tracing route to e6166.a.akamaiedge.net [23.222.99.56]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms fritz.box [192.168.x.x]
2 2 ms 3 ms 3 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
3 12 ms 14 ms 14 ms snap1.ape.nzix.net [192.203.154.120]
4 13 ms 14 ms 14 ms akamai.ape.nzix.net [192.203.154.177]
5 14 ms 13 ms 14 ms a23-222-99-56.deploy.static.akamaitechnologies.com [23.222.99.56]

Trace complete.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer




13746 posts

Uber Geek
+1 received by user: 2388

Trusted
Subscriber

  Reply # 1397616 30-Sep-2015 21:17
Send private message

It got worse, then better, then slightly worse again.

21:12

tracert www.facebook.com

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms fritz.box [192.168.x.x]
2 5 ms 2 ms 3 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 37 ms 34 ms 34 ms edge-star-shv-01-syd1.facebook.com [179.60.193.3]

21:14

tracert www.facebook.com

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms fritz.box [192.168.1.5]
2 3 ms 2 ms 3 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
3 * * * Request timed out.
4 53 ms 37 ms 34 ms 23655.syd.equinix.com [202.167.228.156]
5 35 ms 34 ms 34 ms 32934.syd.equinix.com [202.167.228.39]
6 37 ms 34 ms 34 ms psw01c.syd1.tfbnw.net [173.252.66.52]
7 36 ms 34 ms 34 ms msw1aa.01.syd1.tfbnw.net [173.252.66.84]
8 34 ms 34 ms 34 ms edge-star-shv-01-syd1.facebook.com [179.60.193.3]

Trace complete.

21:15

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms fritz.box [192.168.x.x]
2 5 ms 4 ms 4 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * 34 ms 32934.syd.equinix.com [202.167.228.39]
6 34 ms 34 ms 34 ms psw01c.syd1.tfbnw.net [173.252.66.52]
7 34 ms 35 ms 34 ms msw1aa.01.syd1.tfbnw.net [173.252.66.84]
8 35 ms 34 ms 34 ms edge-star-shv-01-syd1.facebook.com [179.60.193.3]




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.