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Topic # 181419 15-Oct-2015 01:23
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I ask because my Add-ons/Speed Boosts pages still state that I have a pending change request. As far as I am aware, my plan change has already been completed quite some time ago, as confirmed by speed tests. My pay monthly discount (for mobile) also shows the same - and looking at the bills, I don't think this is yet being applied? Is the portal/migration still a work-in-progress, or is this issue related to my account?

Thank you.

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2degrees

  Reply # 1409298 19-Oct-2015 15:35
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Hey Delitus,

Unfortunately in some cases this status got stuck, we can certainly take a look and get that fixed for you.

Can you please PM us a username or customer number for your broadband account, and we'll get on to it.

Cheers

Ralph ^JOB

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  Reply # 1409319 19-Oct-2015 15:55
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Mine also seems to be stuck in the "pending" state. Though my bills reflect the new plan and pay monthly discount, so not too fussed about it.  I'll DM my username too since it still messes with my OCD seeing the pending thing every time I log in and not being able to click "change my plan" :P

 
 
 
 




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  Reply # 1409484 19-Oct-2015 20:44
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Thank you Ralph - I have sent a PM. :)

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  Reply # 1409514 19-Oct-2015 23:08
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Also stuck on pending since moving from a Snap VDSL plan. Each bill since the plan change has been wrong + required at least one call to resolve.

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2degrees

  Reply # 1409706 20-Oct-2015 10:39
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Lorenceo: Also stuck on pending since moving from a Snap VDSL plan. Each bill since the plan change has been wrong + required at least one call to resolve.


Hi Lorenceo,

Can you please PM with your account number, I'll get this checked out for you.

Thanks

Ralph ^JOB

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  Reply # 1410875 22-Oct-2015 09:44
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Done.

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