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Topic # 185843 7-Dec-2015 17:29
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Anyone else having issues connecting to smtp.snap.net.nz on port 25?

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Ultimate Geek
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  Reply # 1442223 7-Dec-2015 17:35
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2D Broadband Status page says having major internal network issues at the moment.
(At least they admit they have a problem :-) )
POP for my account times out to.

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  Reply # 1442225 7-Dec-2015 17:38
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There is a thread about their voice being down and they said major service outages over the place (2degrees who now own snap) so likely linked...







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  Reply # 1442226 7-Dec-2015 17:40
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Ah good, so it's not just me :)

Looks like someone broke something!

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  Reply # 1442228 7-Dec-2015 17:59
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maybe snap should try turning it off and on again.

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Ultimate Geek
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  Reply # 1442231 7-Dec-2015 18:11
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Landline (POIs) not working for TOLLS or my mobile either :-(

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  Reply # 1442232 7-Dec-2015 18:12
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wasabi2k: maybe snap should try turning it off and on again.


You saying it would fix the problem... in a... snap...






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Ultimate Geek
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  Reply # 1442233 7-Dec-2015 18:13
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I wasn't able to access their webmail website page from about 4pm
I contacted them via their online chat the guy couldn't give me any reason except to say there is an outage.
None of my snap emails are not working.
Its been 2hrs now.

Ford





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  Reply # 1442235 7-Dec-2015 18:21
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Ford: None of my snap emails are not working.


Ah good, so it's fixed then!? :P

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2degrees

  Reply # 1442306 7-Dec-2015 19:20
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Hi everyone

We are currently experiencing issues with our Broadband hosted voice and internal systems affecting calls to our Broadband Care team, on-line portals (broadband balances/sign-ups etc) and webmail. If you have rebooted your modem, or you have tried to reconnect, your modem will not be able to authenticate.

We are very sorry for the inconvenience and thank you for your patience while we work on fixing it as soon as possible.

Please keep an eye on our twitter (@2degreesmobile) for updates.

The team at 2degrees

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  Reply # 1442322 7-Dec-2015 20:09
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wasabi2k: maybe snap should try turning it off and on again.


That was funny. 😀



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  Reply # 1442349 7-Dec-2015 21:21
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SMTP server seems to be up and running again now.

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2degrees

  Reply # 1442405 7-Dec-2015 23:34
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Hi guys,

Our outage has now been resolved, all affected customer-facing systems are now back up and functioning.

If you continue to experience issues, please reboot your modem, and if that doesn't do the trick please call our helpdesk on 0800 022 022 opt 2.

Thanks for your patience, and apologies for any inconvenience caused by this outage.

Thanks,

The team at 2degrees

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Ultimate Geek
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  Reply # 1446952 10-Dec-2015 09:45
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Good to see an ISP keeping their status page up to date. I'll be bearing this in mind next time I'm looking around for an ISP...

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  Reply # 1446957 10-Dec-2015 09:47
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This being said I find mine quite good.

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