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178 posts

Master Geek
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Topic # 185848 7-Dec-2015 19:18
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Anyone else experiencing this?

Located in Western Springs, Auckland.

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1520 posts

Uber Geek
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2degrees

  Reply # 1442304 7-Dec-2015 19:19
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Hi

We are currently experiencing issues with our Broadband hosted voice and internal systems affecting calls to our Broadband Care team, on-line portals (broadband balances/sign-ups etc) and webmail. If you have rebooted your modem, or you have tried to reconnect, your modem will not be able to authenticate.

We are very sorry for the inconvenience and thank you for your patience while we work on fixing it as soon as possible.

Please keep an eye on our twitter (@2degreesmobile) for updates.

The team at 2degrees

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Ultimate Geek
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  Reply # 1442312 7-Dec-2015 19:34
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Yup same thing here in Albany. Modem is saying it's connected but dns lookups are not working

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Uber Geek
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2degrees

  Reply # 1442404 7-Dec-2015 23:34
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Hi guys,

Our outage has now been resolved, all affected customer-facing systems are now back up and functioning.

If you continue to experience issues, please reboot your modem, and if that doesn't do the trick please call our helpdesk on 0800 022 022 opt 2.

Thanks for your patience, and apologies for any inconvenience caused by this outage.

Thanks,

The team at 2degrees

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