newb: My issue is that the switch between ISP's shouldn't be as complicated as it is.
We agree. A lot of customers (not just with Bigpipe) have had nightmares getting connected with new ISPs just because they've been caught up in an arcane procedure that customers are never told about.
We thought we'd fix that, so we've put up a blog post about how to switch ISPs, and we'll be adding the some details on the best way to handle the process in our FAQs and sign-up process as well.
We also drew a cartoon diagram. Cartooagram.