Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




316 posts

Ultimate Geek


Topic # 189384 27-Dec-2015 14:51
Send private message

since the COW was removed from Cambridge the service in Leamington is largely unserviceable. From their coverage map you will see it is mostly in the grey area.

The trouble is coming back from Cambridge when I arrive home in Wordsworth street in Leamington  the service has changed to emergency calls only and the phone needs restarting (phone is samsung s3 mini ).

No problem with Spark or Vodafone SIM's. It seems to me that 2degrees think service is officially available in all of Leamington and it isn't so Vodafone don't allow roaming.Is it fixable or should I bite the bullet so to speak as my friends suggest and move to Vodafone or Spark and loose all my roll over minutes and data..

I hope it is fixable.

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5
884 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1457764 27-Dec-2015 15:44
Send private message

You could send them a message via facebook or what other options they have on their webpage and see if they have plans to liven up new towers in the area.

Otherwise may have to move carriers.

185 posts

Master Geek
+1 received by user: 6


  Reply # 1457822 27-Dec-2015 17:37
One person supports this post
Send private message

Have you tried forcing your phone to roam onto Vodafone? Just because 2degrees have native coverage in a town doesn't necessarily mean you won't be able to roam on Vodafone. (Can't in Wellington, Auckland and Christchurch but usually can elsewhere.)

 
 
 
 




316 posts

Ultimate Geek


  Reply # 1457841 27-Dec-2015 18:25
Send private message

It is set on auto select . I have tried selecting Vodafone but it says not registered on network etc.
When it cant connect via 2degrees it says emergency calls only which I assume is from Vodafone.

552 posts

Ultimate Geek
+1 received by user: 145


  Reply # 1457922 27-Dec-2015 22:17
Send private message

Leamington is notoriously awful for 2Degrees and Vodafone coverage in my experience - usually my work phone on Spark is okay, but my 2Degrees might as well not have a SIM. Honestly, the only solution I can recommend is move to Spark - Vodafone seem to have really, really dodgy coverage around Cambridge and Te Awamutu and the surrounding (in my experience), while Spark is consistently serviceable.

178 posts

Master Geek
+1 received by user: 8

Trusted

  Reply # 1457963 27-Dec-2015 23:04
Send private message

I had the same issue with my mothers phone she was on 2D and lives up north. When roaming on the VFNZ network up there everything was fine, until she would drive into 2D coverage and the phone would go into la la land until restarted. I called logged a fault after 2 weeks of getting no where she moved to VFNZ issue sorted. She was only with them because of the carry over for prepay.




Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

ajw

1353 posts

Uber Geek
+1 received by user: 120


  Reply # 1457964 27-Dec-2015 23:10
2 people support this post
Send private message

toejam316: Leamington is notoriously awful for 2Degrees and Vodafone coverage in my experience - usually my work phone on Spark is okay, but my 2Degrees might as well not have a SIM. Honestly, the only solution I can recommend is move to Spark - Vodafone seem to have really, really dodgy coverage around Cambridge and Te Awamutu and the surrounding (in my experience), while Spark is consistently serviceable. Also, it may pay to edit out your actual address from your OP post - Leamington is enough detail for any of us who know the area.


Or Skinny and get better pricing.




316 posts

Ultimate Geek


  Reply # 1460206 2-Jan-2016 14:47
Send private message

I have driven around the Cambridge rural area with A Vodafone mobile and my 2degrees mobiles and found roaming works fine in all areas except the Leamington Streets from Shakespeare street and towards Karapiro. In this area the 2Degrees mobile goes into "emergency calls only" mode with the signal strength similar to Vodafone. I regularly  move around the Rotorua and Hamilton areas with no problems. Specifically how do I get to contact 2Degrees support or Vodafone support to investigate my problem? A link or email addresses will do. Thanks.

178 posts

Master Geek
+1 received by user: 8

Trusted

  Reply # 1460211 2-Jan-2016 15:00
Send private message

You need to call  your carrier 2D. Good luck.




Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

5076 posts

Uber Geek
+1 received by user: 2101

Trusted
Subscriber

  Reply # 1460213 2-Jan-2016 15:16
Send private message

Until Vodafone and/or 2degrees build another tower here, Spark will have the best coverage.








Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


BDFL - Memuneh
59195 posts

Uber Geek
+1 received by user: 10424

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1460306 2-Jan-2016 19:05
Send private message


316 posts

Ultimate Geek


  Reply # 1460366 2-Jan-2016 20:39
Send private message

freitasm: Please keep this as a 2degrees affair. You know what I am talking about.


I know the rules. I am retired and no longer involved in any type of configuration or issues. This issue has been around a  too long so any judicious prodding that gets you or anybody else interested hopefully will help get it fixed and a reply from 2degrees.

3342 posts

Uber Geek
+1 received by user: 637


  Reply # 1460422 2-Jan-2016 22:37
Send private message

I seem to recall the trees surrounding Cambridge had something to do with the signal (or lack thereof). I could be wrong however.

1405 posts

Uber Geek
+1 received by user: 217

Trusted
2degrees

  Reply # 1461450 5-Jan-2016 11:02
Send private message

GEOMAX: I have driven around the Cambridge rural area with A Vodafone mobile and my 2degrees mobiles and found roaming works fine in all areas except the Leamington Streets from Shakespeare street and towards Karapiro. In this area the 2Degrees mobile goes into "emergency calls only" mode with the signal strength similar to Vodafone. I regularly  move around the Rotorua and Hamilton areas with no problems. Specifically how do I get to contact 2Degrees support or Vodafone support to investigate my problem? A link or email addresses will do. Thanks.


Hi there, I understand you have emailed us on this. However we need specific info for our Tech Support team to look into this and try to isolate it to your phone, SIM or network and escalate to our RF team if necessary. 

Please can you PM us with details on the following - 

 

  • Mobile number:
  • Primary and alternate contact numbers: 
  • In your own words, what issue our you experiencing?:
  • Do you know if other users are experiencing the same issues:
  • Please provide mobile numbers:
  • Exact location/address:  Street number, Street Name. Suburb, Town/City:
  • Handset make/model:
  • Date issue started:
  • Frequency of Issue:
  • Bars of reception the phone is showing:
  • Network phone is showing as connected to/connecting to:
  • Connected to 2G or 3G:
  • 2G Only tried:
  • Outcome:
  • What was service like before hand?
  • Has service ever worked at this location?
  • Have you recently moved into the area?
  • Have you tried your SIM in another handset?
Many thanks
^POB

552 posts

Ultimate Geek
+1 received by user: 145


  Reply # 1461481 5-Jan-2016 11:32
Send private message

2degreesCare:


I can probably help a bit, pm me if you want more info.
Basic rundown is anywhere in Leamington (basically the east side of the Waikato River) suffers terrible 2degrees reception, jumping betweening roaming, EDGE and 3g to the point of being unusuable without standing and holding the phone in perfect position to get a HSDPA connection, although on Shakespeare St its OK. I've experienced this with a S4 (2degrees standard one), a S5 (Gm900F) and my current Nexus 6P. It wasn't as severe when the COW was outside the CB exchange, but it still wasn't fantastic. The ideal solution would be to deploy a COW or permanent cell (even an infill cell would probably do, at a guess) in Leamington.

Also a bit of band 28 LTE wouldn't go amiss - the LTE in Cambridge barely reaches the telephone exchange.

Awesome
4774 posts

Uber Geek
+1 received by user: 1057

Trusted
Subscriber

  Reply # 1461485 5-Jan-2016 11:37
Send private message

I dropped 2D in favour of VF recently. When travelling around NZ I was constantly in and out of coverage, often with "Emergency Calls Only" when my wife had good coverage on Vodafone. The roaming, particularly in areas where 2D have some coverage but it's patchy is very problematic. In and around cities 2D was fine, but moving around it was a nightmare.




Twitter: ajobbins


 1 | 2 | 3 | 4 | 5
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.