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488 posts

Ultimate Geek
+1 received by user: 80


Topic # 189394 27-Dec-2015 23:03
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I no longer use my 2degrees number as I am out of New Zealand and will be for a while. I tried to send a message to the Contact Us link and got a response detailing how to change my plan. I guess that's some automated response as my request was clear, I thought. Anyway, my reply requesting more info seems to have been lost....

How do I close my 2Deg plan? What email address can I send a request to?

Many thanks


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1458 posts

Uber Geek
+1 received by user: 227


  Reply # 1458468 29-Dec-2015 13:06
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Hi Gund,

Sorry if the the email reply didn't help. Please PM us your number and 4 digit PIN and we can do it for you.

When emailing us we just need to know your number and 4 digit PIN or other authentication and reason for closing your account and we can do it. You can also call us on +64 22 200 2000. 

Please let us know your email address so we can look into how you got that automated reply. 


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