Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




53 posts

Master Geek
+1 received by user: 2


Topic # 189555 4-Jan-2016 13:02
Send private message

Early 2014 I signed up to snap broadband, they were a good ISP. Unfortunately snap was acquired by 2degrees, I was made a customer of 2degrees without my consent.

I have a data cap, though usage between 1am and 7am is uncapped, until today everything was fine. Yesterday I purchased GTA 5 from steam. I decided to download it overnight when usage was uncapped. Unfortunately when I woke this morning I was shocked to find that the data was counted towards my data cap.

I rang 2degrees told them about what had happened, they told me that I had downloaded the game outside the uncapped period. They are wrong. They won't do anything about their f'up. So I will have to heavily reduce my web usage for this month because of 2degrees's  failure. As you can understand this pisses me off. They stuffed up and refuse to take responsibility, so I the paying customer is being screwed over.

I use an app in my browser that monitors my data usage before last night the app showed how much data usage fell in the uncapped period, So I assume that nights are now no-longer uncapped for no clear reason.

Luckily my contract with 2 degrees ends this month, so I can happily abandon this crooked company.

Create new topic

ajw

1355 posts

Uber Geek
+1 received by user: 120


  Reply # 1461000 4-Jan-2016 13:12
4 people support this post
Send private message

Why not just get a unlimited connection and never having to worry about blowing a usage cap.

BDFL - Memuneh
59421 posts

Uber Geek
+1 received by user: 10634

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1461009 4-Jan-2016 13:24
Send private message

I have changed the subject on this thread. Please think twice before posting things like that.





 
 
 
 




53 posts

Master Geek
+1 received by user: 2


  Reply # 1461014 4-Jan-2016 13:40
Send private message

ajw: Why not just get a unlimited connection and never having to worry about blowing a usage cap.


I plan to when I leave 2degrees

BDFL - Memuneh
59421 posts

Uber Geek
+1 received by user: 10634

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1461015 4-Jan-2016 13:42
Send private message

Is there anything preventing you to switching plans now to avoid any surcharges?








6936 posts

Uber Geek
+1 received by user: 3232

Moderator
Trusted
Lifetime subscriber

  Reply # 1461024 4-Jan-2016 14:04
4 people support this post
Send private message

This makes no sense...

1) The 2degrees change was just that - Snap was bought by 2degrees but Snap does still exist, just under 2degrees now.
2) Their unlimited plans are cheap and any customer can freely switch to them.
3) Why on earth would you switch ISP's over something this small? It just sounds like you're bashing 2degrees for no real reason.

With the time you've wasted creating threads on here, the time you've spent worrying about your cap etc just switch to Unlimited. You can do it by either phoning 2degrees or switching in your online portal.




Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router GuideCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial


3325 posts

Uber Geek
+1 received by user: 988


  Reply # 1461034 4-Jan-2016 14:31
4 people support this post
Send private message

michaelmurfy: This makes no sense...


3) Why on earth would you switch ISP's over something this small? It just sounds like you're bashing 2degrees for no real reason.



He says he downloaded during unmetered period but they metered it. When asked, 2degrees refused to fix this error. 

That, seems to be a valid reason . 



4563 posts

Uber Geek
+1 received by user: 1349


  Reply # 1461040 4-Jan-2016 14:48
Send private message

Have you read the thread immediately below your one in the same forum?

http://www.geekzone.co.nz/forums.asp?forumid=85&topicid=185228

It seems to already be discussing this same issue.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41


Hawaiki cable system will be ready for service in June 2018
Posted 22-Jan-2018 12:32


New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.