VDSL install - Stuck Between a Chorus and a hard call...

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tomgeeknz

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Topic # 190829 13-Jan-2016 22:23

Moved house a couple of weeks ago, and as soon as I had signed the lease (24 days ago) I placed an order for broadband to be installed. With all the holidays I was ok with the install date of 11 January given then, but the 11th came, and the technician turned up, found a fault with our line and apparently it needs to be replaced.

Ok, cool, so you'd think that chorus would give 2Degrees a time frame for the repair? No.

You think 2Degrees would try and find out that time frame for their customer? No, just a "please call back between 8.30 and 4". Have you tried calling your call centre during the day? I did, 4 times, 20 minutes on hold , and on one occasion, my phone died before you picked up....

I miss the days when Snap cared. 18 days without internet is taking its toll.... Hopefully I can get through tomorrow so your team can call chorus and ask for a new install date.... #isitthathard

scottjpalmer

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Reply # 1470474 13-Jan-2016 23:22

Send @2degreescare a message, they're a fantastic bunch.

Posting a rant here with nothing that will benefit others nor questions or calls for a response might not help your situation at all seeing as other users have no need to engage and because it isn't an official support channel.

KiwiSurfer

334 posts

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Reply # 1471033 14-Jan-2016 16:13

3 people support this post

scottjpalmer: Send @2degreescare a message, they're a fantastic bunch.

Posting a rant here with nothing that will benefit others nor questions or calls for a response might not help your situation at all seeing as other users have no need to engage and because it isn't an official support channel.

Well he did try an official support channel, did he not? Or has phone support lost it 'official support channel' status? In any case 2degrees seem to be somewhat proactive in following up with issues here, occasionally going above and beyond what the people at the 'official support channels' will do. So it is still worth posting here IMHO. The more channels you try the more chances for someone to get your issues recognised by the right person and hence quicker resolution.

To the OP, hope you get a resolution for this issue soon.

- James

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Chorusnz

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Chorus NZ

Reply # 1471082 14-Jan-2016 16:49

Hi Tom

Can you please DM me the following details:

The order reference # from 2Degrees for the install
Physical address for the install
Your contact phone number

I will get one of our service delivery specialists to link up with 2Degrees folks and investigate & report back.

^GL