Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2609 posts

Uber Geek
+1 received by user: 185


Topic # 191043 21-Jan-2016 10:56
Send private message

Hey guys.

 

On Tuesday I rung up 2D to sign up to broadband. I asked for it to be installed on the 1st Feb, and got told that was fine. The person I was talking to on the phone mentioned he would make a note saying not to install it any earlier, as I am moving into a new place.

 

This morning I got a text saying it would be installed on the 9th Feb. Not happy. I got told one thing, and now I am getting told something else. Not a good first impression.

 

Where I am moving, the current tenant is on 2Degrees also. Surely it cant be that hard to put everything in my name? I don't know how the system works, so maybe it's harder than it sounds, however that is going slightly off topic now.

 

Back on topic, I would like it to be good to go from the 1st, as promised.

 

Hopefully somebody from 2D can PM me, or if somebody knows what to do please post :)


Filter this topic showing only the reply marked as answer Create new topic
6433 posts

Uber Geek
+1 received by user: 1570


  Reply # 1475976 21-Jan-2016 11:01
Send private message

Sadly this is likely to do with the way Chorus requires things to happen when regarding people moving and or out of properties..

 

 

 

ISPs have no way around it, even though it is the dumbest process that makes absolutely no sense.

 

 


997 posts

Ultimate Geek
+1 received by user: 205


  Reply # 1475988 21-Jan-2016 11:21
Send private message

Yeah but since the current intact connection is also 2degrees Broadband they might be able to apply a few tricks on their end in order to let your account authenticate for the time being.


 
 
 
 


1423 posts

Uber Geek
+1 received by user: 218

Trusted
2degrees

  Reply # 1476005 21-Jan-2016 11:36
Send private message

Hey there Finch,

 

Looks like there may be some crossed wires there. We are unable to confirm dates until we have the order in with Chorus and the booking date with them confirmed. If you requested a specific date during the sign up process, we'll request for the order to be connected on or as close as possible to that date. For a new connection, usual timeframes are 5-15 working days for xDSL connections.

 

Can you please PM us with your account number and address, and we'll take a look and see what we can do for you.

 

 

 

Cheers

 

Ralph ^JOB




2609 posts

Uber Geek
+1 received by user: 185


  Reply # 1476007 21-Jan-2016 11:37
Send private message

2degreesCare:

 

Hey there Finch,

 

Looks like there may be some crossed wires there. We are unable to confirm dates until we have the order in with Chorus and the booking date with them confirmed. If you requested a specific date during the sign up process, we'll request for the order to be connected on or as close as possible to that date. For a new connection, usual timeframes are 5-15 working days for xDSL connections.

 

Can you please PM us with your account number and address, and we'll take a look and see what we can do for you.

 

 

 

Cheers

 

Ralph ^JOB

 

 

 

 

Pmed. Thanks.


25822 posts

Uber Geek
+1 received by user: 5552

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1476016 21-Jan-2016 11:45
One person supports this post
Send private message

Finch:

 

Hey guys.

 

On Tuesday I rung up 2D to sign up to broadband. I asked for it to be installed on the 1st Feb, and got told that was fine. The person I was talking to on the phone mentioned he would make a note saying not to install it any earlier, as I am moving into a new place.

 

This morning I got a text saying it would be installed on the 9th Feb. Not happy. I got told one thing, and now I am getting told something else. Not a good first impression.

 

Where I am moving, the current tenant is on 2Degrees also. Surely it cant be that hard to put everything in my name? I don't know how the system works, so maybe it's harder than it sounds, however that is going slightly off topic now.

 

Back on topic, I would like it to be good to go from the 1st, as promised.

 

Hopefully somebody from 2D can PM me, or if somebody knows what to do please post :)

 

 

 

 

An install date can't be guaranteed until an order is lodged, and in the case of moving to a property a connection can't be lodged until the current connection is disconnected if an existing service order is in place on the line.

 

The only way around this if you're happy to pay a few hundred dollars to guarantee a date is to get a brand new connection on a new line.




2609 posts

Uber Geek
+1 received by user: 185


  Reply # 1476021 21-Jan-2016 11:47
Send private message

sbiddle:

 

Finch:

 

Hey guys.

 

On Tuesday I rung up 2D to sign up to broadband. I asked for it to be installed on the 1st Feb, and got told that was fine. The person I was talking to on the phone mentioned he would make a note saying not to install it any earlier, as I am moving into a new place.

 

This morning I got a text saying it would be installed on the 9th Feb. Not happy. I got told one thing, and now I am getting told something else. Not a good first impression.

 

Where I am moving, the current tenant is on 2Degrees also. Surely it cant be that hard to put everything in my name? I don't know how the system works, so maybe it's harder than it sounds, however that is going slightly off topic now.

 

Back on topic, I would like it to be good to go from the 1st, as promised.

 

Hopefully somebody from 2D can PM me, or if somebody knows what to do please post :)

 

 

 

 

An install date can't be guaranteed until an order is lodged, and in the case of moving to a property a connection can't be lodged until the current connection is disconnected if an existing service order is in place on the line.

 

The only way around this if you're happy to pay a few hundred dollars to guarantee a date is to get a brand new connection on a new line.

 

 

 

 

So if I ask the person who lives where I am moving to if he can ring 2D to stop his connection from being disconnected, it should be fine then?


25822 posts

Uber Geek
+1 received by user: 5552

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1476026 21-Jan-2016 11:52
Send private message

Finch:

 

sbiddle:

 

Finch:

 

Hey guys.

 

On Tuesday I rung up 2D to sign up to broadband. I asked for it to be installed on the 1st Feb, and got told that was fine. The person I was talking to on the phone mentioned he would make a note saying not to install it any earlier, as I am moving into a new place.

 

This morning I got a text saying it would be installed on the 9th Feb. Not happy. I got told one thing, and now I am getting told something else. Not a good first impression.

 

Where I am moving, the current tenant is on 2Degrees also. Surely it cant be that hard to put everything in my name? I don't know how the system works, so maybe it's harder than it sounds, however that is going slightly off topic now.

 

Back on topic, I would like it to be good to go from the 1st, as promised.

 

Hopefully somebody from 2D can PM me, or if somebody knows what to do please post :)

 

 

 

 

An install date can't be guaranteed until an order is lodged, and in the case of moving to a property a connection can't be lodged until the current connection is disconnected if an existing service order is in place on the line.

 

The only way around this if you're happy to pay a few hundred dollars to guarantee a date is to get a brand new connection on a new line.

 

 

 

 

So if I ask the person who lives where I am moving to if he can ring 2D to stop his connection from being disconnected, it should be fine then?

 

 

No, because there will still be an intact connection at the premises. The existing connection needs to be disconnected before a new connection can be lodged. Getting them to not disconnect it can make things worse as the process for getting an intact connection abandoned will simply add further to the delays.

 

If you're dealing with 2d the best option is to see what they can do, but you can pretty much join the hundreds of other threads on here from people who experience issues in such situations when moving ISPs because Joe Public doesn't understand what goes on behind the scenes or how the processes work (and arguably shouldn't have to, but it's complex so you really need to)

 

 


1134 posts

Uber Geek
+1 received by user: 741

Trusted
BigPipe

  Reply # 1476046 21-Jan-2016 12:20
2 people support this post
Send private message

OP - you might be interested in this article which explains a bit about how Chorus process works when it comes to new connections (particularly the last section which is about moving house)

 

 

 

http://blog.bigpipe.co.nz/2015/12/21/how-to-switch-isps-without-ruining-everything/





www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ



2609 posts

Uber Geek
+1 received by user: 185


  Reply # 1476658 22-Jan-2016 10:58
Send private message

@2DegreesCare/Ralph

 

Can you please check your inbox, I got another text yesterday.

 

Thanks




2609 posts

Uber Geek
+1 received by user: 185


  Reply # 1476839 22-Jan-2016 14:15
Send private message

Update:

 

Since this thread was made it looks like Ralph has pressed a few buttons, made a few calls and the new installation date is the 3rd Feb. Not the 1st as I was told, but better than the 9th 2Degrees later told me.

 

Thank heaps to Ralph and 2Degrees!


Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.