Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3


1164 posts

Uber Geek
+1 received by user: 238

Subscriber

  Reply # 1477760 24-Jan-2016 12:41
Send private message

My 200/200 is delivering 2.3  / 23 -> really slow.

 

6 hours of work time lost and clients with no wireless for guests, voip etc.





nunz

154 posts

Master Geek
+1 received by user: 9


  Reply # 1477761 24-Jan-2016 12:42
Send private message

Same here, download it's slow next to stop 0.40Mbps but upload seems to be normal.

 


8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1477768 24-Jan-2016 13:18
Send private message

Mine was working (unusably slow though) but has just dropped out again. Hopefully this is them fixing the speed.



1164 posts

Uber Geek
+1 received by user: 238

Subscriber

  Reply # 1477769 24-Jan-2016 13:18
Send private message

And it's gone again.




nunz

64 posts

Master Geek
+1 received by user: 4


  Reply # 1477777 24-Jan-2016 13:55
Send private message

And its back again and at the correct speed now.


19 posts

Geek


  Reply # 1477833 24-Jan-2016 16:57
Send private message

About 10 hours of downtime. Not happy at all. An apology and explanation from 2D please.

1479 posts

Uber Geek
+1 received by user: 464

Trusted

  Reply # 1477834 24-Jan-2016 16:59
One person supports this post
Send private message

DTan: About 10 hours of downtime. Not happy at all. An apology and explanation from 2D please.

 

 

 

 

 

LOL 10 hours of downtime is within normal operational SLA for residential customers (note you dont have an SLA) so it works on best effort.





Meow
7616 posts

Uber Geek
+1 received by user: 3701

Moderator
Trusted
Lifetime subscriber

  Reply # 1477836 24-Jan-2016 17:03
Send private message

DTan: About 10 hours of downtime. Not happy at all. An apology and explanation from 2D please.

 

Good Evening,

 

So today as you may know 2degrees had an outage in Christchurch. 2degrees are sorry about this. It appears that our Christchurch PoP might have had something to do with it.

 

It will happen again only since faults happen, and some faults are more complex to fix than others. Again, 2degrees are very sorry for the unexpected outage on your best effort service.

 

Kind Regards,
Not Ralph.





12771 posts

Uber Geek
+1 received by user: 2293

Trusted

  Reply # 1477837 24-Jan-2016 17:08
Send private message

michaelmurfy:

DTan: About 10 hours of downtime. Not happy at all. An apology and explanation from 2D please.


Good Evening,


So today as you may know 2degrees had an outage in Christchurch. 2degrees are sorry about this. It appears that our Christchurch PoP might have had something to do with it.


It will happen again only since faults happen, and some faults are more complex to fix than others. Again, 2degrees are very sorry for the unexpected outage on your best effort service.


Kind Regards,
Not Ralph.



Good post. It happens. If it was a very local outage affecting a small number you can't expect it to be plastered everywhere. Stuff might see it lol. It happens. I was down for three days years ago by Sky . I didn't care. It's been super reliable so I had no need to throw any toys.

ajw

1403 posts

Uber Geek
+1 received by user: 127


  Reply # 1477857 24-Jan-2016 17:28
One person supports this post
Send private message

michaelmurfy:

 

DTan: About 10 hours of downtime. Not happy at all. An apology and explanation from 2D please.

 

Good Evening,

 

So today as you may know 2degrees had an outage in Christchurch. 2degrees are sorry about this. It appears that our Christchurch PoP might have had something to do with it.

 

It will happen again only since faults happen, and some faults are more complex to fix than others. Again, 2degrees are very sorry for the unexpected outage on your best effort service.

 

Kind Regards,
Not Ralph.

 

 

Is it written anywhere that there is a 100% guaranteed uptime.

 

 


8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1477867 24-Jan-2016 18:03
2 people support this post
Send private message

Yes faults happen. But 10 hours with no explanation? That doesn't fly. Particularly as it seems the outage happened after a change window (3am) and didn't seem to have been picked up by monitoring. As far as 'it's just residential, you're only best efforts' that really didn't fly either when it's a complete outage for a significant subset of the user base.

ajw

1403 posts

Uber Geek
+1 received by user: 127


  Reply # 1477868 24-Jan-2016 18:05
Send private message

Jorjeis: Yes faults happen. But 10 hours with no explanation? That doesn't fly. Particularly as it seems the outage happened after a change window (3am) and didn't seem to have been picked up by monitoring. As far as 'it's just residential, you're only best efforts' that really didn't fly either when it's a complete outage for a significant subset of the user base.

 

You can always change providers.

 

 


8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1477889 24-Jan-2016 19:02
Send private message

ajw:

You can always change providers.


 



And that's exactly what I will be doing if we don't get an explanation of what happened and how they intend to mitigate it happening in the future.

Meow
7616 posts

Uber Geek
+1 received by user: 3701

Moderator
Trusted
Lifetime subscriber

  Reply # 1477892 24-Jan-2016 19:11
Send private message

Jorjeis:
ajw:

 

You can always change providers.

 



And that's exactly what I will be doing if we don't get an explanation of what happened and how they intend to mitigate it happening in the future.

 

New provider will have outages too. It happens, just move on and deal with it. I don't know of a single provider who doesn't have outages. If the issue is serious it can take some time to resolve.

 

Honestly, I would know - I used to work for a large ISP. Go outside, read a book, use mobile broadband (if you must). 10 hours is actually nothing. If you do require broadband 24/7 then take up a business plan with a service level but be warned as you'll be paying through the roof for it or even get an ADSL connection with another provider and failover to it if your main UFB connection goes down.





12771 posts

Uber Geek
+1 received by user: 2293

Trusted

  Reply # 1477896 24-Jan-2016 19:18
Send private message

michaelmurfy:

Jorjeis:
ajw:


You can always change providers.




And that's exactly what I will be doing if we don't get an explanation of what happened and how they intend to mitigate it happening in the future.


New provider will have outages too. It happens, just move on and deal with it. I don't know of a single provider who doesn't have outages. If the issue is serious it can take some time to resolve.


Honestly, I would know - I used to work for a large ISP. Go outside, read a book, use mobile broadband (if you must). 10 hours is actually nothing. If you do require broadband 24/7 then take up a business plan with a service level but be warned as you'll be paying through the roof for it or even get an ADSL connection with another provider and failover to it if your main UFB connection goes down.



Exactly. What happens when traffic lights fail or the washing machine fails and the guy can't get there till Wednesday ?
It's life

1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.