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1423 posts

Uber Geek
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  #1477760 24-Jan-2016 12:41
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My 200/200 is delivering 2.3  / 23 -> really slow.

 

6 hours of work time lost and clients with no wireless for guests, voip etc.


189 posts

Master Geek


  #1477761 24-Jan-2016 12:42
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Same here, download it's slow next to stop 0.40Mbps but upload seems to be normal.

 


 
 
 
 


8 posts

Wannabe Geek


  #1477768 24-Jan-2016 13:18
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Mine was working (unusably slow though) but has just dropped out again. Hopefully this is them fixing the speed.



1423 posts

Uber Geek
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  #1477769 24-Jan-2016 13:18
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And it's gone again.

179 posts

Master Geek

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  #1477777 24-Jan-2016 13:55
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And its back again and at the correct speed now.





Smithy

19 posts

Geek


  #1477833 24-Jan-2016 16:57
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About 10 hours of downtime. Not happy at all. An apology and explanation from 2D please.

1596 posts

Uber Geek

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  #1477834 24-Jan-2016 16:59
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DTan: About 10 hours of downtime. Not happy at all. An apology and explanation from 2D please.

 

 

 

 

 

LOL 10 hours of downtime is within normal operational SLA for residential customers (note you dont have an SLA) so it works on best effort.






 
 
 
 


/dev/null
9398 posts

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  #1477836 24-Jan-2016 17:03
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DTan: About 10 hours of downtime. Not happy at all. An apology and explanation from 2D please.

 

Good Evening,

 

So today as you may know 2degrees had an outage in Christchurch. 2degrees are sorry about this. It appears that our Christchurch PoP might have had something to do with it.

 

It will happen again only since faults happen, and some faults are more complex to fix than others. Again, 2degrees are very sorry for the unexpected outage on your best effort service.

 

Kind Regards,
Not Ralph.





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  #1477837 24-Jan-2016 17:08
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michaelmurfy:

DTan: About 10 hours of downtime. Not happy at all. An apology and explanation from 2D please.


Good Evening,


So today as you may know 2degrees had an outage in Christchurch. 2degrees are sorry about this. It appears that our Christchurch PoP might have had something to do with it.


It will happen again only since faults happen, and some faults are more complex to fix than others. Again, 2degrees are very sorry for the unexpected outage on your best effort service.


Kind Regards,
Not Ralph.



Good post. It happens. If it was a very local outage affecting a small number you can't expect it to be plastered everywhere. Stuff might see it lol. It happens. I was down for three days years ago by Sky . I didn't care. It's been super reliable so I had no need to throw any toys.

ajw

1619 posts

Uber Geek


  #1477857 24-Jan-2016 17:28
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michaelmurfy:

 

DTan: About 10 hours of downtime. Not happy at all. An apology and explanation from 2D please.

 

Good Evening,

 

So today as you may know 2degrees had an outage in Christchurch. 2degrees are sorry about this. It appears that our Christchurch PoP might have had something to do with it.

 

It will happen again only since faults happen, and some faults are more complex to fix than others. Again, 2degrees are very sorry for the unexpected outage on your best effort service.

 

Kind Regards,
Not Ralph.

 

 

Is it written anywhere that there is a 100% guaranteed uptime.

 

 


8 posts

Wannabe Geek


  #1477867 24-Jan-2016 18:03
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Yes faults happen. But 10 hours with no explanation? That doesn't fly. Particularly as it seems the outage happened after a change window (3am) and didn't seem to have been picked up by monitoring. As far as 'it's just residential, you're only best efforts' that really didn't fly either when it's a complete outage for a significant subset of the user base.

ajw

1619 posts

Uber Geek


  #1477868 24-Jan-2016 18:05
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Jorjeis: Yes faults happen. But 10 hours with no explanation? That doesn't fly. Particularly as it seems the outage happened after a change window (3am) and didn't seem to have been picked up by monitoring. As far as 'it's just residential, you're only best efforts' that really didn't fly either when it's a complete outage for a significant subset of the user base.

 

You can always change providers.

 

 


8 posts

Wannabe Geek


  #1477889 24-Jan-2016 19:02
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ajw:

You can always change providers.


 



And that's exactly what I will be doing if we don't get an explanation of what happened and how they intend to mitigate it happening in the future.

/dev/null
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  #1477892 24-Jan-2016 19:11
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Jorjeis:
ajw:

 

You can always change providers.

 



And that's exactly what I will be doing if we don't get an explanation of what happened and how they intend to mitigate it happening in the future.

 

New provider will have outages too. It happens, just move on and deal with it. I don't know of a single provider who doesn't have outages. If the issue is serious it can take some time to resolve.

 

Honestly, I would know - I used to work for a large ISP. Go outside, read a book, use mobile broadband (if you must). 10 hours is actually nothing. If you do require broadband 24/7 then take up a business plan with a service level but be warned as you'll be paying through the roof for it or even get an ADSL connection with another provider and failover to it if your main UFB connection goes down.





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  #1477896 24-Jan-2016 19:18
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michaelmurfy:

Jorjeis:
ajw:


You can always change providers.




And that's exactly what I will be doing if we don't get an explanation of what happened and how they intend to mitigate it happening in the future.


New provider will have outages too. It happens, just move on and deal with it. I don't know of a single provider who doesn't have outages. If the issue is serious it can take some time to resolve.


Honestly, I would know - I used to work for a large ISP. Go outside, read a book, use mobile broadband (if you must). 10 hours is actually nothing. If you do require broadband 24/7 then take up a business plan with a service level but be warned as you'll be paying through the roof for it or even get an ADSL connection with another provider and failover to it if your main UFB connection goes down.



Exactly. What happens when traffic lights fail or the washing machine fails and the guy can't get there till Wednesday ?
It's life

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