Just thought I'd get a feel for what others think of this. I've been a happy 2degrees mobile user for several years now and have successfully encouraged friends and family to move over as well. This has primarily been due to the offers/savings and as I've never had to deal with any issues, I can't comment on customer support experience (let's face it, that's always a mixed bag and the general gist of it is that telecommunications companies are the worst at just that).
Anyway, I've been with Spark for my phone and Internet for 20+ years and figured I could save a bit with 2degrees (plus consolidate). I have currently got VDSL but the 2degrees website says I cannot get VDSL at my address. No problem I thought...I'll ring them and advise that I already have VDSL with Spark and it'll just be a matter of switching. Not quite. I understand they won't risk offering poor quality but I wast told no I can't get VDSL (even though I explained that I already have VDSL with another provider at the same address). Anyway, second, third and fourth attempts via phone and e-mail. I explained that I am with another provider and am getting 20-25Mbps download speed and 10+Mbps upload speeds. They still maintained that I cannot get it because the quality would be too poor and I won't get VDSL speeds.
Any suggestions? For now I figured I'll just stick to Spark and pay a bit extra. Didn't seem worth the time and energy chasing 2degrees when I'd like to think they'd be wanting new business (be it a small amount I guess). Just disappointed that they did not bother at all. Seems like they're just reading what's in front of them without truly looking into it. Poor front line support but that's my 2cents.