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  Reply # 1486635 6-Feb-2016 19:08
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snap are very quick to catch onto issues in their network and resolve them, Their communication is normally excellent, and when NOC gets involved they go out of their way for their customers.





Since 2d have taken them over I have noticed a significant drop is responsiveness. Used to get a follow-up within 45-50 minutes from Snap even on long weekends. Now you are lucky if anyone gets back to you at all because it goes via the 2d team.


That said, things have improved markedly; sitting consistently at 7Mbps, which although lower than the usual 10-11 is still "usable". Latency has also dropped right off with no unusual peaks.


And no, I don't have proper software, just the speed tests site to go off plus trace routes, which has always been enough to get a good feel for where the problem is most likely at.


Anyway, seems stable now, although a little slower than usual.



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  Reply # 1486655 6-Feb-2016 21:23
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smellsbad:[snip] No sustained inbound traffic.





It's outbound that will kill the connection - what's that like?


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  Reply # 1487885 9-Feb-2016 10:06
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Hi All,


We had no issues on our own broadband network over the weekend, so this wouldn't have been us. It is entirely possible that there was a localised issue on a wholesaler's network or just on the individual line.


As with all speed issues, it is best to give the broadband team a call on 0800 022 022 opt 2 when it occurs, and we can take a look and assist with troubleshooting.




Ralph ^JOB

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