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2969 posts

Uber Geek
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  Reply # 1493760 17-Feb-2016 10:53
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BTR: That is because front line CSR's aren't aware of what management are working on until they are given the information 1-2 days ahead of the products release, this is the same with all Telcos. Its much easier not to tell your staff until you are ready to launch t avoid incorrect information being given to a customer which they can then hold against the company.



Yeah, I assumed that, and understand the reasons why; it's just annoying in that it's bad timing -  a few more weeks and it may have been a different story. I also thought it important that 2Degrees were aware of the reason for leaving, given I feel their post-Snap plans are far from ideal (especially for Snap clients) and are uncompetitive in the current market. Good service is important, but paying an additional 30% to stick with Snap just didn't make sense. (Speaking of service, I find call wait times SOOO much longer since 2Degrees' takeover than they used to be with Snap. That said, I'm moving to an ISP with no call centre, so that'll be a change to get used to!)

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  Reply # 1512608 13-Mar-2016 22:00
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I see 100/20 is now the base plan, wuhoo!


Will existing customers on 30/10 get upgraded automatically?

145 posts

Master Geek
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  Reply # 1512620 13-Mar-2016 22:12
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I see 100/20 is now the base plan, wuhoo!

Will existing customers on 30/10 get upgraded automatically?

Depends if you want your monthly charge to go up by $5.05 automatically as well 😉

1502 posts

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  Reply # 1512828 14-Mar-2016 11:00
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Hey all,


This change has indeed gone live (well done on the quick spotting!), details here:


Main change in terms of UFB is we have retired 30/10 at the previous price points, and reduced the price of 100/20 in line with our current copper pricing to keep our pricing structure nice and simple. 


Existing 30/10 customers will remain on the previous price point at this time, however can request a change to 100/20 via Your 2degrees or by calling the broadband team on 0800 022 022 opt 9 (as mentioned above, there is an increase of $5.05 to the new price point, however this is $5 cheaper than 100/20 was previously :) ). Existing 100/20 customers will automatically get the benefit of the new 100/20 pricing on their next invoice.


As always, feel free to PM if you have any further queries.




Ralph ^JOB

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