Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


tripp

3561 posts

Uber Geek

Trusted
Lifetime subscriber

#191810 17-Feb-2016 10:24
Send private message

So at work I look after a SaaS (web based via browser) product at work which is used on a number of different devices (ipads, android etc) over both 3g and 4g/LTE.  Everything works fine until I have someone try and use it over 4g/LTE on 2degrees. 

 

 

 

The software I support has an offline function that if cell data/wifi is not available it will cache it till there is a connection.  What we are finding is that if the user has 2degrees on LTE/4g then the software will go into offline mode even with full reception.  Other website/apps still load however and switching LTE off (going back to 3g) then the software will work again.

 

 

 

Now we don't have this problem on any other telco.

 

Under 3G: Spark, vodafone, 2degrees all work

 

Under 4G: Spark, vodafone work fine, 2degrees makes the software report offline and cache the data.

 

 

 

Is 2degrees doing something funny on their 4g network which other telco's are not doing?

 

 

 

The software is "Oracle field service cloud".  Was known as ETAdirect


Create new topic
knoydart
893 posts

Ultimate Geek

Trusted
Subscriber

  #1493789 17-Feb-2016 11:12
Send private message

I'm guessing that 2degrees are routing packets through their 2G/3G services differently to their 4G services. Maybe trace route a 4G verses a non 4G connection and see where things drop out or get routed by? I'm sure POB wont be giving away the network configuration secrets but the irony is that 4G is packet based system only, where as 2G/3G data services are additional services to the voice channel.


Aredwood
3885 posts

Uber Geek


  #1496742 22-Feb-2016 01:12

See if you get a different external IP when using 4G compared to 3G. Maybe they are using different CGNAT routers for 3G and 4G. And they are using different NAT types. Do you still get the problem if the phone is connecting via a VPN?






 
 
 
 


tripp

3561 posts

Uber Geek

Trusted
Lifetime subscriber

  #1496751 22-Feb-2016 06:02
Send private message

Well I have swapped my personal account from 2degrees back to spark now so no longer can test the issue.  I am just telling the people I support to either turn 4g off or move to vodafone or spark.

 

 

 

I have a feeling even if I do find the issue 2degrees won't do anything about it anyway

 

 

 

 


Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.