Just trying to see where I stand regarding a faulty Fritzbox that I purchased through Snap in 2013 for $395. I tried to contact 2degrees support, however I have not received a reply from them.
Last week I started having issues with my Fritzbox and went through all the usual troubleshooting steps. I've determined the issue is with the Fritzbox itself, and I emailed 2degrees outlining my issues with the router, and what I have done to rule out any other possibilities. I've also tried another router, which does not give me the same issues. For the past 2 years, I've used the Fritzbox on a different ISP with the same config and it's worked fine, it's just suddenly started to give me these issues.
I guess my question is, where do I stand legally? Since I didn't get this router for free through Snap (I paid $395 at the time), does the CGA apply here. I'm personally disappointed in not even receiving a reply from 2degrees, but I suspect it's because I'm currently not a paying customer.
On the Fritzbox website http://fritzbox.com.au/faq.html they claim that it has a manufacturing warranty of 5 years so all I asked 2degrees to do is to deal with the RMA process, so I can get a new or repaired router. Does the CGA still apply in this case since I'm not a current 2degress customer?
Cheers in advance