Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


106 posts

Master Geek
+1 received by user: 4


Topic # 191988 23-Feb-2016 12:20
Send private message

Seems customer service is going quickly downhill since we lost snap...

 

I have had VDSL in christchurch for 3 years now with no problems until recently when I started loosing Internet connections..

 

Getting hold of 2 degrees was a right royal pain each time I called, on hold for ages each time before finally getting someone to talk to.

 

Once there, even tho I told them to just look at the previous fault, they insisted on going through all the noob steps before they finally said they would log the fault. (Last week was an exception tho, the guy I spoke to immediatly looked up my records and arranged for the fault to be dealt with (great guy, wish I could remember his name))

 

Happened again this morning, but this time I got some person who started insisting I have to spend over $100 to get a filter, even tho in 3 years of VDSL I have never needed one before.

 

I asked to speak to a supervisor, he told me there wasn't one available and they would ring me back (that hasn't happened.)

 

Luckily for me my internet came back on it's own accord.

 

Needless to say I am getting very frustrated with 2 degrees...

Create new topic
1494 posts

Uber Geek
+1 received by user: 248

Trusted
2degrees

  Reply # 1497826 23-Feb-2016 13:32
Send private message

Hey there,

 

This certainly sounds like you aren't receiving the experience that we expect. Can you please message us with your customer number, so we can check out your issue and follow up on those service failures for you as well.

 

Thanks,

 

Ralph ^JOB


2833 posts

Uber Geek
+1 received by user: 1066

Subscriber

  Reply # 1500163 26-Feb-2016 20:39
Send private message

Post your line stats - there is probably a line fault somewhere that has only happened recently.

 

Where is @PeterReader






Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.