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147 posts

Master Geek


Topic # 192081 26-Feb-2016 10:23
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I was surprised when I saw no posts here but most people would be at work I guess. 

 

Help desk seems swamped so I won't add another person just saying my internet doesn't work. 

 

 

 

Tracert can't get outside of New Zealand and I think its the last stop before any real webservers. 3 hops before timing out to be exact. 

 

I couldn't find any notice on the 2degrees status page so thought this could help someone if like me this was the 2nd place they checked for issues.  


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  Reply # 1499637 26-Feb-2016 10:33
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Hmm, yup, at work but can't remote into a machine at home currently.


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  Reply # 1499660 26-Feb-2016 10:46
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On a home 2D Fibre connection in Chch and have no issues?


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  Reply # 1499694 26-Feb-2016 11:26
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No issues here at the moment, but I have had problems with international connections lately.







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Master Geek


  Reply # 1499729 26-Feb-2016 11:43
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I have managed to get the fault logged with them. Its gone to chorus which is about as ideal as it can get for a half hour talk with level 1

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  Reply # 1499786 26-Feb-2016 12:45
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Just checked my 2Deg UFB is up at home in AKL




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Master Geek


  Reply # 1499789 26-Feb-2016 12:47
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sidefx:

Hmm, yup, at work but can't remote into a machine at home currently.



Sidefx are you in the wellington region and not on fiber?

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2degrees

  Reply # 1499837 26-Feb-2016 13:43
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Hey all,

 

No known issues at our end, and the NOC have confirmed everything looks OK for them at the moment.

 

Are you still experiencing issues at all? If so, can you post what city you are in and the type of connection you have, and we'll check it out further

 

Thanks,

 

Ralph ^JOB


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  Reply # 1499856 26-Feb-2016 13:48
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aionwannabe:
sidefx:

 

Hmm, yup, at work but can't remote into a machine at home currently.

 



Sidefx are you in the wellington region and not on fiber?

 

 

 

No, I'm on Fibre in Auckland.  It may well just be that the machine I usually remote into at home is having an issue, so quite likely it's not related to your issue or 2 degrees - I'll have to check when I get home. 




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Master Geek


  Reply # 1499873 26-Feb-2016 14:09
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2degreesCare:

Hey all,


No known issues at our end, and the NOC have confirmed everything looks OK for them at the moment.


Are you still experiencing issues at all? If so, can you post what city you are in and the type of connection you have, and we'll check it out further


Thanks,


Ralph ^JOB



Yeah i have a dsl connection but theres somthing between me and you guys, help desk couldn't see me online.
It's Wellington and adsl.
There is a ticket in the system now too.

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  Reply # 1499956 26-Feb-2016 16:14
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@2degreesCare - are you aware of any issue with international connectivity the last week? It was coming and going here. Are you guys using the Service status page for the broadband service when there are issues?





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  Reply # 1499972 26-Feb-2016 16:24
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No problems on fiber in Wellington.





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  Reply # 1499973 26-Feb-2016 16:25
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Traceroute getting 3 hops and timing out - sounds a lot like their very active DDoS cut off mechanism in action? You will need to phone their helpdesk to lift the block on international traffic.

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  Reply # 1499984 26-Feb-2016 16:31
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Hey, nothing apparent, no. Feel free to PM through some examples and tracerts when it occurs though, more than happy to help look in to it.

 

Network status does get updated when we have events, so definitely worth keeping an eye on it :)

 

Have a good weekend all,

 

Ralph ^JOB


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  Reply # 1499993 26-Feb-2016 16:49
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Hmm, yesterday I was out all day and tried to access my home subsonic server, but the speeds were abominable (60kb/s). I was on 2degrees HSPDA+ with good signal strength, accessing a 2degrees home fibre 200/200 connection. Other sites worked fine, spotify streamed as flawlessly as ever.

 

 

 

Of course mobile data is generally less reliable than anything else (except satellite I guess), but that was unusual.




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Master Geek


  Reply # 1500091 26-Feb-2016 18:42
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yitz: Traceroute getting 3 hops and timing out - sounds a lot like their very active DDoS cut off mechanism in action? You will need to phone their helpdesk to lift the block on international traffic.

 

I will wait the "24 hours" I am supposed to wait for chorus to get back to me but should I just ask for level 2 or a supervisor if (when) I call them about this?


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