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1491 posts

Uber Geek
+1 received by user: 248

Trusted
2degrees

  Reply # 1526324 5-Apr-2016 13:28
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gjm:

 

On a different note I'm still on an old Snap plan that included a free static ip which I need. If I switch over to a newer (cheaper) 2 degrees plan will I be able to keep my static IP?

 

 

That shouldn't be a problem at all :) you can request the new plan through Your 2degrees, alternatively feel free to send us a message here with your customer number and we can put it through for you.

 

Thanks

 

Ralph ^JOB




420 posts

Ultimate Geek
+1 received by user: 71


  Reply # 1526613 5-Apr-2016 23:32
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2degreesCare:

 

 

 

If your call back hasn;t been received, something must have gone wrong there, can you please message us what time you entered the queue, what number you called from, what time you requested the call back and the number you requested this on, and we can check this out. 

 

Thanks

 

Ralph ^JOB

 

 

 

 

I sent you a PM the day you posted this message, now a week ago.  I still haven't had my call back, and no reply to my PM from you either.  Seriously beginning to think you are trolling me.  


131 posts

Master Geek


  Reply # 1527391 7-Apr-2016 06:58
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lucky015:

 

2degreesCare:

 

Hi all

 

We have notified customers by email, plus there's some info on our website that explains the recent price rises - https://www.2degreesmobile.co.nz/help-and-support/broadband-and-home-phone/updates-to-pricing-2/

 

Regards

 

^POB

 

 

 

 

 

 

On that note I was never advised of the rise and simply got a new invoice at the new price, Supposedly it was supposed to be included in the anouncement section of my invoice which was blank, Agent I spoke to advised it happened to number of people.

 

 

 

In my case I have given notice that I am reassigning to another provider but they placed a disconnection order on my line which I am still waiting to have removed so I can actually transfer over.

 

 

 

 

I am advised of the increase too bugger!


2627 posts

Uber Geek
+1 received by user: 185


  Reply # 1527430 7-Apr-2016 09:26
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I got another E-Mail from 2D yesterday. I did receive the original a few weeks ago also, its nice they are giving a $10 credit though.

 

 

 

 


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