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157 posts

Master Geek


#195232 11-Apr-2016 21:01
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Is there a 2D rep here?

 

We have a few remote sites operating around the country, connecting with 2degrees 3G, using APN "direct". This has been working fine until recently (2-3 weeks ago). The site gets a public IP address, and we were able to connect as normal using a variety of TCP ports to do maintenance activities and collect data files.

 

But now the TCP traffic is not getting through. Site still gets public IP, and replies to ping requests. However it appears all TCP ports are now blocked.

 

Has there been a change to "direct" services? Intentional or accidental? Can you help restore our previous service?

 

Regards,
Colin


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9456 posts

Uber Geek

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  #1530280 11-Apr-2016 21:44
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Hmm I wouldn't recommend personally using the direct APN - is there a chance of setting up something like an OpenVPN connection to your sites? It would be better for you and far more secure.





100 posts

Master Geek


  #1530287 11-Apr-2016 22:00
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Same problem here with a site on a remote mountain top.
I thought the router was on the fritz and had been making arrangements to go to site and reboot it.

 

Would be great if it could be resolved.

 

The last data collect from ssh/web ports was 14:30 on the 6th.
Interestingly a weather station listening on a higher port (22222) was still accessible until 01:35 on the 7th.


 
 
 
 




157 posts

Master Geek


  #1530309 11-Apr-2016 22:17
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@ michaelmurfy:

 

Thanks for the suggestion, we will look into this.

 

In the meantime, we need to re-establish our existing connections....


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  #1530394 12-Apr-2016 07:28
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I know Spark have a public APN allowing uninitiated traffic but I'm pretty sure Vodafone now don't. Due to the risks of DDoS or simply bots probing the system if you have ports open I'd never ever allow open ports on a mobile data connection if I was deploying hardware. Best practice is to have all traffic initiated from the mobile end and tunnel traffic if you need full access.

 

 


100 posts

Master Geek


  #1530437 12-Apr-2016 08:43
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In our case the data is collected by 3 servers in different locations so tunneling isn't straight forward.
The ports are firewalled to those specific IPs.

 

I'll look at the options for making this work without direct access but in the meantime our equipment is marooned and I'd rather not lug a laptop into the backcountry if this was an inadvertent change or fault that can be resolved on 2degrees end.


2 posts

Wannabe Geek


  #1530588 12-Apr-2016 11:40
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Same problem here. Anyone found a solution or gotten a response from 2D?




157 posts

Master Geek


  #1530672 12-Apr-2016 12:33
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Nothing yet from 2D....


 
 
 
 


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Uber Geek

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2degrees

  #1530732 12-Apr-2016 13:12
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Hi, can you PM your number and the server/IP/location you're trying to connect to so we can look into it?

 

Cheers

 

^POB


4 posts

Wannabe Geek


  #1530884 12-Apr-2016 15:48
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I have the same problem.  PM'd IP's for testing.




157 posts

Master Geek


  #1530943 12-Apr-2016 17:10
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PM has been sent to 2degreescare.

 

 - Colin


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Uber Geek

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2degrees

  #1530973 12-Apr-2016 17:47
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Thanks for the PMs guys. We are working on it and believe it will be fixed in the next 48 hours. 

 

Thanks for your patience in the meantime.

 

Regards

 

^POB


4 posts

Wannabe Geek


  #1532536 13-Apr-2016 13:20
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This issue has been resolved for me now.  Thanks 2D.


100 posts

Master Geek


  #1532566 13-Apr-2016 14:17
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Sorted here too, thanks very much guys.


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Uber Geek

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2degrees

  #1532569 13-Apr-2016 14:25
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Thanks for your help and patience with this guys. 

 

Cheers

 

^POB




157 posts

Master Geek


  #1532628 13-Apr-2016 16:26
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Sorted for us too, thanks.

 

Cheers,

 

Colin


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