International throughput problems?

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GeoffisPure

426 posts

Ultimate Geek
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Topic # 195273 13-Apr-2016 07:18

Just wondering if anyone else is experiencing problems with international throughput this morning?

I'm having no problems loading nz based sites but overseas based sites and game servers (e.g. battle.net) are struggling.

Have tried calling the help desk but they were not helpful...

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101 posts

Master Geek
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Reply # 1531285 13-Apr-2016 07:26

Yes i'm in Wellington on 2degrees UFB and seeing lots of intermittent access to international sites. Lots of packet loss at time. Even Google has struggled to load/not load at times this morning.

So something must be up on the network.

RickW

204 posts

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Reply # 1531303 13-Apr-2016 07:58

Same issues in Christchurch. Just rung 2d and they aren't aware of any issues.

richms

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Reply # 1531307 13-Apr-2016 08:14

Im having some slow response from the echo;s, but I still have about 2TB to backup to crashplan that is running constantly so I never know if it's that or something else making it lag out.

Richard rich.ms

Sideface

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Reply # 1531344 13-Apr-2016 08:37

Island Bay, cable 100/10 Mbps

We had a major outage last night (not acknowledged by Vodafone)

This morning local (Wellington) speeds are borderline, and Sydney, Melbourne, LA, London are all well below half of their normal speeds (as measured by OOKLA and nPerf)

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richms

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Reply # 1531350 13-Apr-2016 08:52

4 people support this post

Sideface:

Island Bay, cable 100/10 Mbps

We had a major outage last night (not acknowledged by Vodafone)

This morning local (Wellington) speeds are borderline, and Sydney, Melbourne, LA, London are all well below half of their normal speeds (as measured by OOKLA and nPerf)

Thats usual for that service, there is a close to 200 page (well, over 150 so it rounds up) thread on that. Im on 2degrees vdsl which is largly good, unlike your service from the telco that just doesnt give a toss about their customers because they know they are trapped.

Richard rich.ms

Jiriteach

101 posts

Master Geek
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Reply # 1531359 13-Apr-2016 09:10

Network status has been updated indicating that they are looking into this problem - https://www.2degreesmobile.co.nz/help-and-support/mobile/service-status#tab2

2degreesCare

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Reply # 1531376 13-Apr-2016 09:56

2 people support this post

Hi guys,

We are aware of issues affecting international connectivity for some of our broadband customers. Engineering are currently working to determine and isolate the cause of this, however we don;t have any ETA at present.

I'm keeping an eye on this, and will feed back any updates as we get them.

Thanks for your patience,

Ralph ^JOB

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Reply # 1532410 13-Apr-2016 10:47

One person supports this post

richms:

Sideface:

Island Bay, cable 100/10 Mbps <snip>

... I'm on 2degrees vdsl which is largely good, unlike your service from the telco that just doesn't give a toss about their customers because they know they are trapped.

+1
Fair comment

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JohnFlower

25 posts

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Reply # 1532417 13-Apr-2016 11:06

Things are looking up on my end~

2degreesCare

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Reply # 1532454 13-Apr-2016 11:23

2 people support this post

Hey all,

This outage has now been resolved, engineering have located and isolated the cause of the problem and service has restored.

Thanks heaps for your patience

Ralph ^JOB

Lorenceo

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Reply # 1532798 13-Apr-2016 22:48

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Has anyone else lost IPv6 connectivity recently?

nunz

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Reply # 1534007 16-Apr-2016 15:38

2degreesCare:

Hey all,

This outage has now been resolved, engineering have located and isolated the cause of the problem and service has restored.

Thanks heaps for your patience

Ralph ^JOB

sorry - will have to disagree with that answer.

2Degrees, 200/200 fibre.

my ping tests all looking similar to the above, cubby wont download 120Mb of files over night, RDP to servers hanging, connections to our aussie server (sydney backboned by 800/800 connection) dropping, log-me-in running like a dog, neon last night hanging every three seconds, refresh of web pages to get results etc etc.

Here are some ping results from this afternoon.

snap-met-springb-rtr01.snap.net.nz ( SNAP ADSL. )

AMAZON-UK-Backbone 176.32.107.7

cartman.snap.net.nz SNAP DNS 202.37.101.2

SNAP Fibre 203.86.205.237

SNAP fibre 203.86.205.253

google-public-dns-b.google.com Google DNS 8.8.4.4 8.8.4.4

google-public-dns-a.google.com Google DNS 8.8.8.8

bbc.co.uk 212.58.246.78

mail.postbox-au.net Aussie Server, backboned on 800/600 45.113.9.47

mail.postbox.net.nz similar to above but in auckland (not snap / 2deg) and on a 500ish connection 120.138.28.18

whitehouse.gov 104.98.20.213

2DEG FIBRE to 2DEG fibre - 0% failures

2DEG FIBREto 2DEG ADSL - 2% failures

2DEG FIBRE to NZ NON 2DEG Fibre 111- 20% failure

2DEG FIBRE to AUS FIBRE 26 - 43% failure

2DEG FIBRE to USA - anywhere 25% - 43% failure

2DEG FIBRE to UK 49% - 65% failure

It seems stepping out of 2Degrees causes droppage, stepping overseas causes way more droppage and anything in the UK is a complete PIT*

nunz

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Reply # 1534822 18-Apr-2016 11:59

nunz:

2degreesCare:

Hey all,

This outage has now been resolved, engineering have located and isolated the cause of the problem and service has restored.

Thanks heaps for your patience

Ralph ^JOB

sorry - will have to disagree with that answer.

2Degrees, 200/200 fibre.

my ping tests all looking similar to the above, cubby wont download 120Mb of files over night, RDP to servers hanging, connections to our aussie server (sydney backboned by 800/800 connection) dropping, log-me-in running like a dog, neon last night hanging every three seconds, refresh of web pages to get results etc etc.

Here are some ping results from this afternoon.

<snip>

Hi Nunz,

The issue you are experiencing won't be to do with the outage we experienced the other day, that outage was resolved.

I would recommend contacting the helpdesk and getting them to look in to it, it would also me helpful to have some tracerts handy for the helpdesk to check out further and try to isolate the problem for you

Thanks,

Ralph ^JOB

nunz

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Reply # 1534850 18-Apr-2016 12:18

2degreesCare:

nunz:

2degreesCare:

Hey all,

This outage has now been resolved, engineering have located and isolated the cause of the problem and service has restored.

Thanks heaps for your patience

Ralph ^JOB

sorry - will have to disagree with that answer.

2Degrees, 200/200 fibre.

my ping tests all looking similar to the above, cubby wont download 120Mb of files over night, RDP to servers hanging, connections to our aussie server (sydney backboned by 800/800 connection) dropping, log-me-in running like a dog, neon last night hanging every three seconds, refresh of web pages to get results etc etc.

Here are some ping results from this afternoon.

<snip>

Hi Nunz,

The issue you are experiencing won't be to do with the outage we experienced the other day, that outage was resolved.

I would recommend contacting the helpdesk and getting them to look in to it, it would also me helpful to have some tracerts handy for the helpdesk to check out further and try to isolate the problem for you

Thanks,

Ralph ^JOB

I did - they didn't. Still waiting.

nunz

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Reply # 1535206 18-Apr-2016 21:17

Still cant get any response back from 2Degrees.

Done longer scans and the stats hold up as NOT GOOD!!

Trace routes to follow.

nunz

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