I am really unimpressed with 2degrees broadband helpdesk. My fibre has been out since yesterday afternoon. I called them last night, after an hour on hold I spoke to someone who said they knew of no outage in my area. After some basic troubleshooting which showed that the optical light on the Chrous Modem was red the helpdesk put me on hold saying they were going to arrange a tech to investigate. Whilst waiting on hold again, I got hung up on. This morning called back and chose the option for call back. That was nearly two hours ago. This is not good enough. I rely on my internet connection for work. I can see on Spark's outage map that they have reported an issue with Glenfield internet since yesterday afternoon. Can 2degrees take some ownership of this problem and get back to me. I urgently need my internet connection back. Thanks.