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694 posts

Ultimate Geek

#195398 19-Apr-2016 11:20
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I'm trying to transfer from the $49 plan to the $29 plan online, but there is no option to do so - I can only downgrade to the $39 plan.




Does anyone know why?

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1537 posts

Uber Geek


  #1535484 19-Apr-2016 11:51
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Hi, we don't have that facility to downgrade to the $29.95 plan online via Your 2degrees -, you need to call us on 0800 022022 or 200 from your 2degrees phone. Alternatively PM us your mobile number and 4 digit PIN. 








694 posts

Ultimate Geek

  #1535503 19-Apr-2016 12:05
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OK Thanks.  




Is this a bit sneaky - hoping customers will just settle for the $39 plan cos we cant be bothered ringing the 0800 number?


810 posts

Ultimate Geek
Inactive user

  #1557506 22-May-2016 19:39
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Really inconvenient I have to say, all options for end/switch at end of current month should be available online. Saves the time ringing, + there's the certainty (false sense of security it may be) of seeing the options/flag in my account myself vs trusting a voice on the line.

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