I am an existing NeonTV customer, and I have just upgraded my 2Degrees PayMonthly plan to one that includes Neon for the life of the plan.
I received a text from 299 (I assume 2Degrees) saying I qualify for for NEON promotional access and to text back Y if I am already signed up to Neon. I then got a code back, but when I try to use it on the NeonTV site I get an error message saying "Sorry, that code can't be used while your subscription is still active."
I checked the NeonTV help and it suggests that I need to get in touch with 2Degrees. Called 2Degrees and they told me I need to cancel my current NeonTV subscription first, then start a new subscription and enter my code as part of that!
In trying this, it seems I actually need to cancel my subscription, waiting until it actually finishes, THEN re-subscribe and enter the code. (If I cancel and then subscribe again straight away I get the same error message)
REALLY!? Is this really the correct way to do this? Seems poorly executed to me if this really is how it has to be done.
What are others experience with this? Is this really how you have to do it?