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  Reply # 1562048 30-May-2016 09:43
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Athlonite:

 

I'm currently on a standard Prepay plan and they want to move me without asking if I do or don't want to to a crappy prepay plus plan none of which I want because none of them suit me it normally costs me around $20 per 3~3.5 months so now with being forced onto a PP+ plan I'd have to spend a min of $8 per month on a talk and txt plan which if I go over the 250 txt's allowed I'll get charged a further $8 dollars and at the end of every month what ever is left over simply dissipates into the void

 

 

 

1: I usually only txt

 

2: I don't make phone calls ( well hardly ever and mostly to 0800) 

 

3: I do not require Data ( that's what my home wifi is for) 

 

 

When companies do this, they are telling you they are losing money having you as a customer. Please go to someone else and cost them money, if you can get a better deal. 

 

They wouldn't make these moves if they weren't very happy to lose people like yourself......assuming you have anywhere to go. 

 

The money expiring aggressively on pre-pay is a very North American thing (2degrees is an American company IIRC), those telcos hate pre-pay customers. They want everyone on accounts...and you actually pay a premium to remain pre-pay.

 

Looks like 2degrees are looking to improve the return per customer....and do it quickly. Their lenders must be demanding a better balance sheet. 

 

Not nice for you, but that's business. I'm a 2degrees customer (and, separately, a Vodafone customer and a Spark customer) on a $39 monthly account.  No hassles here. 





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  Reply # 1562050 30-May-2016 09:45
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OK, Im confused . too much FUD ?

 

Do my topups now expire after a month ? or not ?
Apart from increased call,txt costs , are things just as they were ?
Prepay Plus, Prepay std. If I want something better for a casual (hardly ever) user , should I go to standard ?

 

Im not worried about price increases , expiring topups or forced monthly topups would be more an issue .

 

 

 

Cheers

 

 

 

 

 

 


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  Reply # 1562081 30-May-2016 10:00
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richms: $10 monthly topics tho? Or have they changed that absurdity finally?

 


Aww crap, wipes them out.... didnt notice that it only lasts for 31 days.... I can go months without making calls. :)

 

Back to Vodafone then....

 

 





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  Reply # 1562312 30-May-2016 12:49
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Very unimpressed with 2D becoming the bad guy. Honestly this kind of move is worse that some of the plays Vodafone and Telecom have made in the past, yet they are vilified. 


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  Reply # 1562315 30-May-2016 12:54
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Is it being a bad guy wanting to do something to remove customers who may only give you $20 a year for a spare phone that they never actually use?

 

They will have licensing costs for parts of their software, they have to allow for those phones registering on the network even if they are not actually opening a data connection etc. There is a cost per user. I suspect that those plans were created back when people had phones for a different use pattern to what they use now, and the only people left on prepay with no monthly packs are not able to generate a profit so best get them to move somewhere else.





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  Reply # 1562652 30-May-2016 20:56
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My preteen kids will probably change to Vodafone. They are low users at the moment but I guarantee they will become big users in a few years when their pocket money goes up. Vodafone will be the winner.




 

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  Reply # 1563195 31-May-2016 17:39
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TinyTim: My preteen kids will probably change to Vodafone. They are low users at the moment but I guarantee they will become big users in a few years when their pocket money goes up. Vodafone will be the winner.

 

If they're low text users our $8 Talk & Text pack should suit them, 250 texts and 60 Carryover minutes. If all they do is text then our $10 Text pack should do it. It includes texts to all NZ and Aussie mobiles, another first from 2degrees!   

 

Then they can move to the $19 Carryover Combo and get bonus data the longer they keep the subscription going with our Combo rewards

 

Cheers

 

^POB 


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  Reply # 1563196 31-May-2016 17:45
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Real shame Paul. "2 degrees, You've changed" ;(

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  Reply # 1563613 1-Jun-2016 12:55
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I'm on the old pre-pay, and I'm a very low user. I'm also a Snap customer.

 

It looks like they're increasing the ARPU ahead of a sale.

 

http://www.stuff.co.nz/business/industries/80485868/2degrees-reports-33m-loss-says-growth-strategy-working

 

 


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  Reply # 1563777 1-Jun-2016 18:01
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Ok, can i get some clarification here please

 

 

 

I have a 2Degrees prepay phone, I top up $20 a year and have probably got about $90 on there at the moment as i am that antisocial*

 

 

 

I probably send a couple of text a month and the odd extremely short phone call.

 

 

 

So my questions are

 

1) Will my credit expire after the first month

 

2) what is the default plan we are getting switched to?

 

3) Whats the cheapest prepay plan i can go on, (i am thinking $8 text and talk?)





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  Reply # 1563789 1-Jun-2016 18:27
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Morgenmuffel:

 

So my questions are

 

1) Will my credit expire after the first month

 

2) what is the default plan we are getting switched to?

 

3) Whats the cheapest prepay plan i can go on, (i am thinking $8 text and talk?)

 

 

1. Almost certainly: no (the prepay terms only mention the 365-day expiry.)

 

2. Prepay Plus (from Prepay Standard.)

 

3. None. You don't have to pick a "value pack", you can still just pay-as-you-use. It just costs a lot more (relatively) to do so ($0.20 per SMS instead of $0.09.)





rm *


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  Reply # 1563844 1-Jun-2016 19:42
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Monthly expiry is something stupid the warehouse mobile plans all have. Absurd when their target market is low barely use it people, but perhaps they figure they can make a tidy sum off people that do not realize and have it expire a couple of times before leaving?

 

Anyway, if you never ever send SMS, this change will not affect you. If you send enough that you are better off on a pack, will not affect you. If you send a couple of dozern each month it may negativly affect you.





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  Reply # 1564154 2-Jun-2016 11:56
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https://www.2degreesmobile.co.nz/help-and-support/mobile/your-account/rates/

 

Is the new $2 for 100 TXT plan in response to the bad press? First I heard of this was through a friend that complained to 2D and was told about it.

 

Also sneaky sneaky - in the process of "simplifying" their Prepay offerings, 2D is INCREASING the Prepay Plus international calling rates to 7 countries including the popular US/Canada/UK/China/India. They are trying to further entice people that call those countries into their $10 monthly call pack. However not so lucky are people with family in Fiji or Ireland - Fiji isn't included in the $10 pack and Ireland applies to landlines only.


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  Reply # 1564157 2-Jun-2016 12:02
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Silly question, but how many of you low-users have a landline phone?

 

My mother has switched from a landline (the vodafone home wireless variety) to just the mobile phone, on a $19 prepay plus pack plus the international calling pack.  Total telecomms spend/mo: $29.  That covers her broadband too -- she's a low user on that front as well, so the 1GB/mo is more than enough for her.


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  Reply # 1566868 7-Jun-2016 09:41
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Another disappointed customer. I've been with 2degrees since launch. Oh well, off to Vodafone.


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