Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1 post

Wannabe Geek


Topic # 196578 5-Jun-2016 02:01
Send private message

I signed up to 2 Degrees broadband on March 13 2016. I had Chorus come round for the scope on 19 March. At that stage I advised the technician that I may not be able to be there on the 24 March which was the installation date, being the last date of the week before Easter there was probably no way I could take time off work so would get back to them to change this. I also needed to get a access card off the manager of the accommodation I am in to get access to the office where the equipment was. I got an email back from her on Sunday night advising she would put an access card under my door.

 

I rung 2degrees on Monday 21 March to ask whether the installation was still on 24 March and the csr put me on hold to find out and then came back to confirm that this date was still booked in and also advised that I would be able to be there on the morning of the 24 March. I rung 2degrees again on the Wednesday and they put me on hold again and after a long wait they came back on to advise that it would still go ahead, the next day between 8-11am. Unfortunately the technician never turned up so I rung Chorus around 11am and I was told by them the the job had been put on hold until I got back to them with another date, I had been told the next available date won't be until 14 April.

Perhaps I should have rung Chorus first before ringing 2degrees earlier in the week to find out my job had been put on hold but having rung 2degrees twice and having being put on hold to find out what the status of my job was I would've thought that the information of my job being put on hold would've been communicated from Chorus to 2degrees?

Anyway I advised that the 14 April was no good as i was leaving NZ on the 2 May for 5 weeks and wouldn't be back until 3 June. They advised that they could book me in for 4 June, which I said was fine.

I used Facebook messenger while I was overseas to confirm this date and was advised by 2degrees by text that this was still 4 June in the morning and also through Facebook messenger.

i arrived home late Friday night on 3 June and woke up in the morning expecting a call from Chorus to advise what time they would be there for the installation but this never happened so i rung the 2degrees contact centre only to be told that for some reason Chorus had changed the install date and had failed to get back to either 2degrees or myself to advise of this. I also got told that 2degrees would get in touch with Chorus about this but this could take 4 hours or more and being a long weekend it would be highly unlikely that I wouldn't hear anything until at least Tuesday 7 June.

I am obviously not very happy and have used both Facebook and Twiiter to express this on 2degrees and Chorus. I am currently paying for wireless broadband through a company called Freedom Internet which is good but not as fast as UFB. Hopefully I may be able to get some satisfaction soon as I don't see what alternative I have. If I dropped 2degrees as my ISP and signed up with someone else i would still need to deal with Chorus?


Create new topic
Meow
7449 posts

Uber Geek
+1 received by user: 3586

Moderator
Trusted
Lifetime subscriber

  Reply # 1565934 5-Jun-2016 02:55
5 people support this post
Send private message

Ugh.

 

1) It took me a total of 4 months to get UFB installed.
2) Complaining on here, on Facebook and everything is not going to make your installation go any faster.
3) Here is a tracker: https://app.chorus.co.nz/
4) Be patient. Complaining won't make the install go any faster nor will moving to a new provider (this will just restart your order from square 1). This is not 2degrees's fault, it is Chorus and depending on where you are there are many other UFB installs going on and no 2 UFB installs are the same. Mine, for example took almost an entire day whilst my previous house took an hour (and a week from scope to install).





Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.